Blackleaf Reviews 

5,887
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 1 out of 5 stars

I wish I could give 0 stars. I purchased a set for my son and only received the shirt. I sent numerous emails and still did not receive the other part of my order.

Rated 5 out of 5 stars

First time buying from Blackleaf and very happy with the whole experience. Wanted a Rab waterproof coat and found that the best price with an added discount was through the Blackleaf website. Read the... See more

Rated 5 out of 5 stars

Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints. Overall experience of Blackleaf was very good! Easy to navigate website, good pr... See more

Rated 5 out of 5 stars

I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket wa... See more

Company details

  1. Streetwear Store
  2. Bags and Luggage Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sunglasses Store
  6. Women's Clothing Store

Written by the company

Backed by a team of experienced adventurers at every level, we aim to inspire active and stylish living through a bespoke range of specially selected products and brands.


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

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No history of asking for reviews

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3.8

All reviews

(5,887)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip Off!

Hi, on this website it appears as if the company is based in South Africa. So when you read about shipping and taxes applicable you expect it to be local costs. When I ordered the item and paid shipping charges I thought it was reasonable and was quite excited to receive the item. A week or so passes and I get an email from a South African courier company asking for money to clear a parcel! First I thought it was a scam, but when I enquired with Blackleaf they confirmed that was indeed my parcel. So I had to pay more than double the value of the item in customs clearance and taxes! It doesn’t make sense, why would you pay shipping on an item and then still have to pay more than double for that item to enter your country. It’s not cool! Won’t use Blackleaf again.

February 10, 2023
Unprompted review
Blackleaf logo

Reply from Blackleaf

Hi Carey,

Thank you for your review.

I appreciate that it may look like we are based in South Africa, however, like many companies we have bought a South African URL to better reach our customers in this part of the world, Also there is a disclaimer that pops up when going through check out to let you know there may be customs on your order you are not able to proceed without acknowledging this.

I do hope this information helps.

Stephen - Customer Experience, Blackleaf

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Rated 5 out of 5 stars

Great company to deal with!

Website was easy to navigate. Item price was really good. Delivery was within 4 days which was over a weekend too. Fantastic customer service which the company kept me updated well.

February 24, 2023

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