CCL Computers Reviews 

DpD failed to deliver my item 3 times, howeer when I spoke to CCL about the issue, after a few calls they managed to get the product delivered the next day, DpD were not helpful at all, but the customer service from CCL = Flawless!

Very good service and fast delivery, let down by DPD (as you know)
I will use you again.

I ordered a new PSU for my computer last week, was initially a little worried after a few days without hearing anything about my order being dispatched so sent an email and they replied quickly with an update saying the item was expected from their suppliers the following day. The next day the item was dispatched using a quicker method than I selected at checkout. The part works perfectly and the customer service was great so would definitely recommend this company!

I ordered a desktop PC on 16/04/2026, which was delivered on 17/04/2026.

The system was first switched on and used on 30/04/2026, at which point a fault with the RAM/SODIMM slot functionality became immediately apparent. I reported the issue on the same day and requested a replacement of the entire unit.

Initially, it appeared that the RAM itself may have been defective, so the retailer insisted that only the RAM from my brand-new system be returned for inspection and replacement.

No fault was subsequently found with the RAM by MendIT, and I was then informed that the desktop PC would need to be sent away for repair. I found this unacceptable given that the system was effectively brand new and had been faulty from its first use.

Due to the ongoing delays and the repeated back-and-forth communication between myself, the retailer and MendIT, I requested a full refund instead.

The desktop PC was then collected, and I was later contacted by MendIT, who confirmed that they had identified the fault and wished to carry out a repair. I explained that they needed to inform CCL that a fault had been confirmed, as I was pursuing a refund rather than a repair.

After more than a week, and following several emails to CCL, they finally agreed to issue a refund. However, no timescale was initially provided. When I requested an update, I was informed that the refund would be processed between 12 and 15 June.

As of 15:40 on 15 June, I still have not received my refund.

At this stage, CCL have retained my money for almost two months, while I have been left without a working PC for the same period. The entire process has involved unnecessary delays, poor communication and significant inconvenience, despite the fault being reported immediately upon first use.

Given the lack of confidence I now have in CCL's ability to resolve this matter promptly, I have been forced to initiate a Section 75 claim through my credit card provider in order to recover my money.

Please do not waste your time, money and effort with CCL.

Happy to provide evidence of these events should TrustPilot request it to authenticate my review.

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above and beyond, to help me solve a software application. 10 / 10.

Absolutely fantastic service from Joshua! He went above and beyond to ensure I got exactly what a needed in my son’s customised built PC. Fab prices and was here within a week.

Bought an ASUS STRIX Z890-E Gaming Wifi motherboard, a Seasonic power supply and an Intel processor from CCL and had no problems with the order process, communication or delivery. Very happy with all of the items, and enjoyed assembling my new computer. Would definitely buy from CCL again, and components from these manufacturers - it always pays to invest in quality :)

Great service. Amazing support after by Joshua too which helped sort some issues.

Ordered the fractal chair with delivery on Friday and took a day off to receive it. The item did not arrive. Called a few times but no one was able to provide any feedback as the chair was sent from a supplier. Was promised an email with an update but no one has got back to me. Requested a refund it the end. Waste of time.

Asked Joshua about an upgrade and was given open and honest advice. thank you Joshua!

My orders were despatched and recived quickly. When I had a queery about my order's tracking number not being visible on the courier's web site, I was sent an email explaining what was happening promptly.

As advertised. Delivered as stated. Pretty much plug n play.
Happy.

Im very happy with my first time purchase.
I would how ever want to make a suggestion.

I think the grading system should be on show for people to understand what each grade means for each item.
I would rather know what I'm paying for rather than it being a lottery as such hoping you get your monies worth.

I would rather know if theres a scratch on a monitor screen or a lead or remote control missing. Rather than it then up and be disappointed.

I ordered from CCL two months ago, and my order was never delivered. DPD returned the parcel back to them, which was confirmed both on the tracking information and by their managers.
After that, they decided to hold my money for over two months without shipping my order or refunding me. This is completely unacceptable. Whenever I contacted them by email, they replied very slowly and kept telling me to “wait” for almost two months.
I do not recommend buying anything from this company because if you have any delivery issues, they will not help you at all. I lost both my time and my money because of this experience.

Self build new Win11 PC
Purchased 1TB M.2 WD SSD drive from CCL. It was the last one in stock. I find this a worrying issue as can mean no stock. I used Trustpilot to gain faith to use this company at it was my first purchase. No issues, item arrived in perfect condition, well packaged, next day after it was dispatched. I went on to buy a Coolermaster CPU heatsink/fan. Both items are now installed and working. Many thanks CCL

We had an excellent experience with CCL. The fact that the basket shows you compatibility is very helpful. Good deals, a good range of components to choose from. We have built an excellent gaming PC almost entirely from CCL. When I needed to speak to someone with a query in advance of placing my order, it was great that I could get through to a human on the phone. Would definitely recommend !

Ordered a new monitor from the sale stock as mine had developed multiple lines on the screen. It arrived on time, very well package and in perfect condition. The speakers are a bit quieter than my old one but apart from that it's perfect.

Thanks CCL, I'll be back when I need the next component.

Jane

Just bought a Aorus rtx 5080. Called beforehand to check stock and then placed the order. The whole process was really smooth and easy. Delivery was very fast and the card was packed in a secondary box for safety. This is the first time placing a order with CCL but really happy I did. Also I really appreciate the fact that they didn't stress me out for a review straight away but only sent me a polite email a week after my purchase.

Thank you for the fantastic service when i ordered my Aio cooler . i ordered it and the next day it arrived,quick and easy.

Absolutely disgusting company.. Spent £1500 on an ASUS graphics card only for it to be wrapped in plastic and turned up with the box smashed in. CCL attitude is thats how they send them out wrapped in Plastic as the box is designed to take the impact..asked for an exchange at the door only to be told no they don,t do that.. So I asked if i could drive to the store and get it exchanged but the answer is no
It has to be done by post and they claim the fault lies with DPD for the damage. well maybe if they put it in a box with some more wrapping then it would not have turned up in the state it did but their attitude stinks totally unhelpful they could not careless and they deserve to go bankrupt for all i care Take my ADVICE stay away and go elsewhere do not give these thieves your money because thats effectively what they have done.. Took payment and coming out with every excuse under the sun not to resolve the issue at all if trust pilot allowed photo,s i will happily share