Littlewoods Reviews 

39,418
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,905 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that packages arrive promptly and often ahead of schedule. People appreciate the extensive product selection available on the website, finding that items are simple to order and match descriptions perfectly. Shoppers also value the clear communication regarding order progress, making the entire purchasing process smooth and convenient from start to finish. However, some people mentioned receiving incomplete orders or missing items that required follow-up support. Some reviewers were not happy with customer service, noting that getting help to resolve these unexpected delivery issues took too much time.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting fast and efficient shipping times. Many... See more

Product

Consumers find product to be positive, highlighting excellent quality and items that arrive exactly as... See more

Order

Users describe positive interactions with order, noting that the online process is simple and intuitive.... See more

Service

People report positive experiences with service, highlighting wonderfully prompt assistance and professional... See more

Customer service

Reviewers highlight ambiguous experiences regarding customer service. While many consumers report frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As always fast service from Littlewoods but one thing stops this being a 5 star review and that's the use of Evri for deliveries on the Isle of Wight, they are dreadful, leaving instructions for them... See more

Rated 5 out of 5 stars

Received the lawnmower within days. Not the easiest to assemble (for me at least) but does a fantastic job. The power washer was directed to the wrong area by Royal Mail so only received two days ag... See more

Rated 5 out of 5 stars

Ease of ordering . Buy now pay later really helpful . Fast delivery of product . Good communication about my orders status . Very pleased all round excellent service .

Rated 5 out of 5 stars

Great service as usual. I've been a Littlewoods customer for years . I order a new 15 tog duvet. Its hypoallergenic , lightweight and toas. Delivery was next day, we;; packaged too.arm


Company details

  1. Clothing Store

Written by the company

Shop with Littlewoods, The Online Catalogue With Flexible Payment Terms, Free 48 Hour UK Delivery and Free Returns


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

39K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(39,418)

3,719 reviews in the last 12 months

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Rated 1 out of 5 stars

The courier

The courier, same guy at evri, left downstairs again, I caught him, told him he has to bring upstairs, he was on a facetime, I said your very rude, so now no more deliveries for me, im not ordering anything that evri, or there other name deliver, had enough.

September 10, 2026
Unprompted review
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Rated 2 out of 5 stars

Still no response to my complaint

Waited over a week for my delivery,apparently it was in the wrong depot .
Contacted Littlewoods twice to ask them could they look into my delayed delivery,2 weeks later I still have not received a reply of Littlewoods .

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

If someone gives a bad review on goods…

If someone gives a bad review on goods they purchased and this helps others chose correctly. It is no earthly good to any buyer if you disallow reviews you don't like. After I have paid what I owe you I will not be buying from you again. I am sure you don't care, but remember that in the law of statistics I can't be the only one...We put our comments on to help others.

September 14, 2026
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Rated 2 out of 5 stars

Poor customer service

The order and delivery process was excellent.
I paid the fee for the washing machine to be removed and the new one to be installed.
My daughter was in the home when the delivery and installation took place. When I arrived home, I realised they had not used the new pipe that was supplied with the new machine, they had reused the old pipe. They had removed the piece of plastic that prevents the pipe from bending, kinking and placed it in my sink. I used the machine and it started leaking from underneath. I phoned customer service to report it and was asked if they refunded the installation fee, could I get it plumbed in myself? Totally unacceptable response. I had to constantly correct the call handler with the correct information. I am currently waiting for a phone call from them to resolve my problem.

September 14, 2026
Unprompted review
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Rated 1 out of 5 stars

My customer hasn't received their whole…

My customer hasn't received their whole order, considering it was supposed to be on the van. They chose a weekend delivery due to work commitments.
There is no sign as to when it will be redelivered. We called Saturday were told within 48 hours called again Monday as we had no phone call to be told it will now be within 72 hours so needless to say they are not happy at all

September 12, 2026
Unprompted review
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