Topdanmark Reviews 

Topdenmark did not cancel my content insurance from Tryg since June and I keep getting payment reminders even after shifting to Topdenmark and giving them all authorizations. It has been 4 months, the customer care is not responsive.
If someone from Topdenmark is reading this, please help me get all my money back which Tryg has been deducting, despite shifting to you.

Topdenmark did not cancel my indbo from Tryg and I keep getting payment reminders even after shifting to Topdenmark and giving them all authorizations. It has been 4 months, the customer care is non responsive.
If someone from Topdenmark is reading this, please help me get all my money back which Tryg has been deducting, despite shifting to you.

I have been a Topdanmark customer for 3 years, but their administrative errors and misleading pricing have been a huge burden on my small business:
Extreme Price Hikes: My policy was originally ~600 DKK/month. Adding a cargo bike pushed it to 1,500 DKK/month. When I asked to remove the bike to return to my original rate, my monthly cost only dropped to 900 DKK—leaving me paying 300 DKK extra per month.
Unprocessed Cancellation: Because of the cost, I called in June to remove the bike entirely. The agent confirmed it was removed and promised an e-Boks confirmation.
Zero Accountability: In September, I found out the bike was NEVER removed, they claim to have no record of my June phone call, and I have been paying for an unwanted policy for 3 months.
Topdanmark failed to follow through on an agreed cancellation and left a small business paying for their internal mistakes.

Meget hjelpsom og god service! Gjennomsiktige forklaringen og lett å forstå.

Unrealistic offers, the App with misleading data
Highly unrecommend

God enkel kommunikation på websitet og ingen bøvl med at få godkendt to standardvarer med påkørsel ved parkering.

Competitive prices, good product and friendly customer service.

I had a very great discussion with Top Denmark, they have explained me very finer details in a very simple yet proffesionel way.I was very happy with the conversation and finally I have opted for there insurance.Next step is to see quality of service they will provide to me

Thanks

Customer loyalty clearly means nothing to Topdanmark. I was a loyal customer for over 20 years with every single insurance policy placed with them, plus extra coverage for electronics and bikes, because those mattered to us. And how do they reward that? By canceling our insurance after filed legitimate claims. Apparently, paying extra for years buys you the right to be punished for using what you paid for.

Today, I spent 48 minutes on hold just to speak with a manager about this absurdity. I got nowhere. The agent Mads informed me ,with stunning honesty, that there are no managers available. Only complaint links. Only procedures. Only bureaucracy. No human beings, no accountability, no retention efforts.

So after 20+ years of premium payments and zero claims for the first two decades, we're left with one option: take our entire portfolio elsewhere. Topdanmark doesn't deserve loyal customers …and clearly, they don't want them either.

I did not choose to become a Topdanmark customer—my insurance was moved there as a result of the agreement between Coop Forsikring and Topdanmark.

Unfortunately, my first experience has been confusing. After being asked to select **MobilePay** and **annual payment**, I can see the payment is correctly set up in MobilePay. However, I also received a paper invoice for what appears to be the same payment, asking me to pay manually via an indbetalingskort.

To make matters more confusing, the paper invoice includes a **DKK 50 fee**, even though the information provided states that MobilePay payments cost **DKK 3 per payment**. In addition, although I selected annual payment, the invoice only covers the period from **1 August to 1 March** rather than a full year.

I have contacted customer service to ask for an explanation, but I have not yet received a response. I hope these issues can be clarified and resolved promptly.

As a new customer, this experience has unfortunately not given me confidence in the administration of my policy. If this matter is not handled satisfactorily, I will seriously consider moving my insurance to another company that provides clearer communication and a more reliable customer experience.

I used to have a dog insurer with them (which I will now transfer to another provider) THUS when I bought a car on 06/07 and did the registration I chose TOPDANMARK in the list of insurances for my car since it was only logic for me to try and combine the two insurances in one provider. Upon checking prices and requesting a quote I was not satisfied with the price and thus NEVER continued with the purchase of it. Went to another provider and continued further with them.

SINCE THEN I have been receiving text messages and mails EVERY other day telling me my policy is ready and if I don’t sing up myself they will do for me automatically.
I called their customer support which is a mess and had no luck reaching an employee due to their “CHATBOT” . So I wrote to them on 07/07 that I DO NOT want to move forward and WITHDRAW the insurance policy(which also was my right for 14days ). In the meantime I contacted the other provider, which I have signed up with , and was also told that they have contacted Topdanmark on my behalf and have withdrawn the previous policy.

On the 15/07 I was called by an employee of their customer service telling me that HE has received my message ( the withdrawal) and that I won’t be contacted again about it , he will update the system and I will stop receiving messages or mails about the car policy.

Guess what??? AGAIN I received text messages telling me to sign the policy and mails. I call them AGAIN on the 21/07 wait 20min to reach an actual employee and he tells me he needs some time to see what he can do. I tell him I don’t have some minutes and ask him if I need to call back after a serious private meeting I had or if he will call me back after. He tells me HE WILL CALL ME BACK and actually ASKS me which time is good and I we make an agreement on it . GUESS WHAT ? He never called me back .

Shocker : I received again messages and mails and NOW I have been billed for the insurance and have received the policy in paper in my postbox!!
I have now WRITTEN to them again and wait to see what they will come up as an excuse for this kind of horrible customer service by not ONE but MULTIPLE parts .
PS:I have been billed by both insurance companies for the car insurance (the one I wish to use) and them which I have clearly not signed up to.
Update: After I ordered a phone appointment from them via their website I was contacted just now, by an employee named Anders who was kind helpful and finally send me ACTUALLY a confirmation of cancellation of the insurance policy and which I hope is enough for the company to stop sending me messages and mails about it. Sidenote(this is something that I again had to do my self and waste time to order a call from them , when all this could have been avoided by effective customer support from the start). Lastly, I won’t waste more of my time sending an email extra even though you “can not find my case”. I hope it is solved even though I had to take matters into my own hands.

One pay perhaps a little exstra but you get so good service always understanding the costumers.
Exstaordinary good service only good experiences.

Terrible customer service. Hard to reach and every time I talked with them, they made it only worse. Not worth your money and time

god kommunikation der klarede mine misforståelse

very kind to a foreigner who is new to Copenhagen. It very convenience for me to get insurance only by two phone. the only problem is the company service phone is only by Danish which is very hard for me to select right number to get service.

Very professional service, super attentive and really work hard to understand your situation.
Been with them for more than five years and always first class in handling any issues or a claim i had.

Very
Good 👍😊

Good service