eBay Reviews 

Have used Ebay for 30 years now. However on logging into my account today I got this message
"Verify it's you
It looks like you signed in from a different computer. We’ll need to confirm your identity. Call us on 020 8610 0157 and mention security code XXXXXXXXXX"
Called the number and it just plays music. Cant log in to get help from customer services. Rang helpline and no one could help me. What is going on Ebay ?

A shadow of what Ebay was in 1995 when they have launched,
incompetence,rude staff, rude behaviour management,failure to solve problems ,fraudulent transactions failed to be resolved, fraudulent transactions on the part of the sellers failed on being investigated 😡😡😡

I have been an eBay member for 16 years, and I can honestly say that my recent experience has been one of the worst experiences I have ever had with the platform.

I sold an item that was working correctly and in the condition described. The buyer subsequently damaged the item and then claimed that it was faulty. What is particularly frustrating is that the buyer's own photographs show damage to the item that is clearly not present in the photographs I took before sending it. Despite this evidence, eBay accepted the return and sided with the buyer.

I appealed the decision, only for my appeal to be rejected on the basis that I had received the item back.

What makes this even more ridiculous is that eBay arranged for the item to be returned to the WRONG ADDRESS without confirming the address with me. I was extremely fortunate that the person living at the address refused to accept the parcel. Had they accepted it, I could potentially have been left without the item altogether.

Despite eBay being responsible for the return process, I was then told that I should contact the buyer myself to arrange for the item to be returned. Why should a seller be expected to resolve a problem created by eBay and the buyer? This is an absolutely unacceptable way to handle a seller dispute.

The treatment of sellers throughout this process has been appalling. There appears to be little to no consideration given to the seller's position, and eBay seems far more interested in closing a case than actually investigating the evidence and establishing what actually happened.

The customer service is equally poor. Representatives fail to respond properly, chats have been ended while I was still actively communicating with them, and I have repeatedly had to explain the same situation without receiving any meaningful resolution.

I asked for an email address so that I could formally raise a complaint. eBay refused to provide one. I was then told that nobody from eBay would be contacting me regarding the complaint I had made. This is an extraordinary way to treat a customer who has been using the platform for 16 years.

After 16 years of using eBay, I would expect a basic level of customer service, accountability and protection for sellers. Instead, I have been left with the impression that once a decision has been made, eBay simply does not care whether it is fair or reasonable, even when evidence contradicts the buyer's claim.

The message this sends to sellers is extremely concerning: a buyer can apparently damage an item, provide photographs showing damage that was not present before dispatch, claim the item was faulty, and eBay can still side with the buyer. The item can then be returned to an address that eBay has not even confirmed with the seller, and the seller is expected to sort out the resulting mess.

I have been a loyal eBay member for 16 years, but loyalty clearly counts for very little when you need eBay actually to support you.

Extremely disappointing. Extremely poor customer service. And, quite frankly, completely unacceptable treatment of a long-standing seller.

I ordered dvds from the seller marhors_82, totally a scammer. The one dvd didn’t work, I contacted the seller but they told me I had to pay to return the item. I opened a case but they did nothing, so I put the case up and it’s been over a week and I’ve heard nothing.

There is so much, I dislike about ebays website, and how it does not work nowadays.
But there is no complaints from me, about their UK Customer Service department.
That I could easily get someone from the UK to call me, and sort out a problem that had been dragging on for too long was fantastic.

Would give a minus if possible I use EBay a lot but I’m stopping using them had an item which they said was delivered but on the photo proof was not delivered here and can prove it they still will not refund it so will have to go through PayPal there money back promise is rubbish

Whole ebay is a huge scam. Don’t use them!

I returned to Ebay after 4 years of not using it, and wanted to sell some items. Everything went smoothly with other customers and Ebay provide excellent protection against your purchases.
I have also purchased items with 90% success, I had problems with 2 products I purchased that were out of stock and wrong size, Ebay immediately rectified this problem and issued a full refund.
Overall a superb experience and excellent communication, with some fantastic bargains to purchase.
Keep up the great work Ebay. Thank-you.
David K

Customers response in the review platform in such large quantities is damming negative 😑 🙄 😒 😐 🙃

Just reported a very obvious scammer who regularly lists classic cars worth £50-60,000 for £4990 and no address and this was the reply from Ebay:
"We looked into your report and didn’t find the listing to be in violation of our policy"
This is the 5th time. I'm trying my best to protect others falling for an obvious scam but Ebay just don't seem to care! I will never buy a car through them

Need a job
i am Ecomerece expert

Bought a dumb bell came very fast

I AM UTTERLY DISGUSTED BY EBAY. They don't deserve a star; I WOULD LEAVE A MINUS SCORE IF I COULD. Whenever EBAY MAKE A MISTAKE on my account my experience with their customer service is UTTERLY APPALLING. The assistants cannot sort issues; they give false information; they don't have authority to act; they tell you they are putting you through to a manager, but the person is never a manager and cannot do anything; they hang up on me intentionally. They create more problems and stress. They are the worst, no wonder their Trustpiolt rating is through the floor.

eBay are a bunch of thieves. They stole money from my account, and I can't get it back. I called the police and sued them for the aggravated theft of funds from my debit card.

I bought an item, company took 2 weeks to inform me it was discontinued, they still had it for sale. I contacted Ebay to inform them and they said upon investigation the company had done nothing wrong. They were selling a discontinued item!

0. eBay will always side with buyers even when they're scammers.

Talrah-56 e.bay SELLER THIS CONMAN HAS MORE BOTTLES OF GUCCI GUILTY POUR HOMME 90ML EAU DE TOILETTE SPRAY BRAND NEW & SEALED THAN THE GUCCI FACTORY I COUNTED 60 BOTTLES OF GUCCI GUILTY HE HAS SOLD & THEY ARE ALL FAKE I BOUGHT 1 FOR £24.99 THINKING A WAS GETTING A BARGAIN IT WAS P1$$ WATER IN A BOTTLE JUST RIGHTING THE REVIEW BECASE A NEVER GOT ROUND TO LEAVING THIS CROOKED CONNMAN A REVIEW I OPENED THE FAKE GUCCI GUILTY 4 MONTHS LATER & FOUND OUT IT WAS FAKE A MADE A COUPLE OF COMPLAINTS TO e.bayTHEY SEEM TO HAVE DONE NOTHING BECAUSE THIS FRAUDSTER IS STILL ON e.bay SELLING THE SAME FAKE GUCCI GUILTY P1$$ WATER IN A BOTTLE TODAY HE SHOULD BE BARRED OF e.bay FOR LIFE 60+ BOTTLES OF FAKE GUCCI GUILTY AT £24.99 = £1,500 NOT BAD MONEY FOR BEING A SCAMING e.bay R@T e.bay IF YOU READ THIS REVIEW I WILL POST THE BOTTLE OF FAKE GUCCI GUILTY TO YOU TO CONFIRM IT FAKE Talrah-56 IS A FAKE LIKE ALL THE FAKE WATCHES & AFTERSHAVES HE SELLS UNSUSPECTING e.bay CUSTOMERS.

I think it was around 2004 I started using ebay. Over that time I have made many purchases and sold a few items each year. My account has always had 100% feedback.
I recently sold a quite normal item for under £100 and the buyer paid immediately. Ebay decided to hold on to my payment for a mysterious "unusual activity"
Ebay then proceeded not notify my buyer his item was available at his nominated collection point. I watch out for thisas it has happened before and I emailed my buyer with the information.
It's now 3 days my buyer has collected his purchase but ebay still hasn't released my money. It does seem from various forums ebay users find this quite common.
It does make wonder how much money it is making by holding on to money that does not belong to them. It must be nice to have a vast pot of money that is topped up every day to invest!
If ebay ever pay me my money I will then close my account as they can no longer be trusted.

They don’t care about sellers, a customer bought something off me scammed kept the item, and they later opened a case with eBay and still got refunded which is embarassing.

I purchased a cctv system from Annke, the listing showed 1 year guarantee. Seven months after purchase the system was not connecting to the monitor.
Annke suggested many possible fixes, none of which worked.
When I informed them of this they said I should send the item back, I was to pay for shipping and parts and that they did not guarantee they could fix it. This doesn't sound like any 1 year warranty I have had before.
When I complained to ebay, they investigated and found in Annke's favour. This was assessed by AI and automated system. I made an appeal to which ebay informed me they had assed it and came to the same conclusion. They said they had sent the result of the appeal to me, but I still have not received it! I went on to their chat system and eventually, after a very frustrating time dealing with a bot, I got a person to phone me. He informed me that the appeal was unsuccessful. I complained that the listing claim of 1 year warranty was misleading. He said ebay would not be pursuing this any further and rudely terminated the phone call.