Mr remit tried his best to stay me in e dreams, probably when i will need e dreams i will join again. Thanks mr Remit for helping me to cancel subscription. I would suggest you to don’t request more t... See more
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Review summary
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By accident, I started two premium subscriptions about four months apart in parallel. I've been trying to close one of them for about two years. They have recently made this much easier by allowin... See more
Great customer service if you are prime member. Price still very Competitive compared to other platforms (hotels car and flight)
I was calling to cancel my trial subscription, but was offered an 80% reduction in price for the year subscription, which convinced me to keep it instead. Staff person was very nice on the phone. Not... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.2
Great
421K reviews
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Good level of support from the agent
Right level of support from the agent.
I was given a satisfactory option for my query.
September 14, 2026
They make cancellation online near to impossible and this is totally unacceptable!
They made it impossible for me to cancel my prime subscription online despite having sold me the product online. I felt betrayed and disappointed about their inability to simplify their cancellation online and this experience put me off their product completely. I had to call them by phone to get my request for a cancellation actioned.
September 12, 2026
Edreams are scammers
Edreams are scammers. I bought tickets from them four years back and since then they been taking money from my account. which I was not aware of. Please please do not give them business and buy your tickets from somewhere. They will start stealing money from your account without your knowledge.
Big lesson learnt. Stay away from these scammers.
I am going to take legal action against them very soon to recover my money. They do not desrve any star at all. Absolute scammers.
September 14, 2026
Unprompted review
Super,de la part de Madame Hamia pour…
Super,de la part de Madame Hamia pour resolu la situation, merci beaucoup.
September 14, 2026
It was well useful most especially with…
It was well useful most especially with the call assistent
Am impressed
September 14, 2026
very good experience.
September 14, 2026
Everything was smooth and very helpful…
Everything was smooth and very helpful and your stuff is very friendly so I am satisfied thank you very much
September 14, 2026
I had an extremely disappointing…
I had an extremely disappointing experience with eDreams.
I booked and paid for a hotel in Canada through eDreams and received a reservation confirmation. However, when my family arrived at the hotel in the evening, we were informed that there was no reservation in our name. We were left stranded and had to find alternative accommodation at short notice.
What disappointed me most was eDreams' customer service. Despite providing the booking confirmation, I repeatedly received the same response that they could not locate my booking. No alternative hotel was offered, no immediate solution was provided, and we were left to deal with the situation ourselves.
When travellers book accommodation through an online travel agency, they expect that the reservation actually exists and that assistance will be provided if something goes wrong. Unfortunately, that was not my experience.
I am currently pursuing reimbursement through the appropriate channels. Based on my experience, I would not use eDreams again.
August 27, 2026
Unprompted review
Lately I have been having alot of…
Lately I have been having alot of problems with bookings
September 14, 2026
Easy and professional communication
Easy and professional communication , helpful with giving indications and detailed information.
September 14, 2026
Quick resolve of my problem with no…
Quick resolve of my problem with no difficulties with my Abonement
September 14, 2026
They helped me with my query
September 14, 2026
Efficient and friendly staff
Efficient and friendly staff, ready to find the best solution to any problem.
September 14, 2026
Ok asked all my questions
September 14, 2026
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