I've been buying my coffee pods for many years now without any complaint. However through no fault of the company, I received my order (delayed in transit by DHL) I received my box with the boxes of... See more
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Nespresso® compatible capsules 50% cheaper than the leading brand. Fine Coffee Club brings you the best value, best tasting compatible capsules direct to your door. We offer FREE next day delivery for all orders over £35 using DHL. We hope you love our coffee as much as we love serving you!
Contact info
2 Rennie Square, EH54 9DF, Livingston, United Kingdom
- help@finecoffeeclub.co.uk
- www.finecoffeeclub.co.uk
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Appalling lack of communication
Appalling lack of communication. I have tried emailing and contacting them via social media and no response about initiating the return they promise on their website
Average coffee, non-existent customer service
I have been a loyal customer for several years but I’m finally giving up on them. Coffee is at best average, but the pods take almost three times as long to make a lungo as Nespresso capsules. The worst part is the customer service, which is non-existent. I have emailed many times in the past and received no responses, apart from one time when I received a damaged box capsules. Really dreadful service. I’ll be looking for another supplier.
great service.
well this company does everything well from a fast order once received to a very fast delivery and the pods i use really taste like coffee well done.
Just love my Fine Coffee pods
Just love my Fine Coffee pods. Such a variety to choose from. Been using them for years. Ordering & delivery is so hassle free.
Excellent service
Excellent service, great price and delivery.They are very helpful if you need to change your order and the capsule choice is ideal. Work perfectly with every machine I’ve used.
Parcel damaged some pods unusable
I object strongly to paying £5.99 for…
I object strongly to paying £5.99 for next day delivery, when in fact deliveries take three days to arrive. This is the second time this has happened. I have fed this back to fine coffee club and received absolutely nothing in response. So, I will be ordering from a different company next time.
Crushed package received. No support
My package arrived in a broken cardboard box. KIt had been crushed and the contents had also been crushed. I have asked for a replacement order but not received any acknowledgement to my email. I have been a loyal customer for many years and am particularly disappointed with this lack of support. I am njmow reviewing alternative coffee suppliers
Would highly recommend giving them a try!
Been using these guys for a number of years now, great coffee, value for money and quick deliveries what more is there to like, would highly recommend giving them a try.
Coffee arrived as expected and in good…
Coffee arrived as expected and in good order as usual, super delivery usual courier is absolutely great
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