mytrip.com Reviews 

The website does not give any room to select the language, it is only in Italian and I tried to change but no option other than only Italian. i also do not see any PNR number issued by Airlines so there is no way i can manage my booking at all

They took my money (1000 euros), they cancelled my trip and refuse to pay me back. They promised issue "a full refund" almost 2 months ago, but i have received nothing. Customer service is useless. Complete scam!!!!

After having to cancel a trip scheduled for June booked through mytrip.com due to a cancer diagnosis and being promised a refund (with some agreed deductions for admin - fair enough) we are still waiting for aforementioned refund some 2.5 months later. MyTrip keeps citing the airline (Virgin Atlantic, equally useless) as the hold up. The excuses simply dont add up.

I would highly advise avoiding mytrip.com for any type of trip bookings whatsoever.

Absolute disgrace of a company
I had a double booking due to their website
They have been stringing me along for over a month
Now they tried to keep my money
This company has the worst customer service ive ever seen in my life
Disgusting
Never book via them

If I could I would give 0 stars. Unreachable hotline and the flexticket is essentially not doing anything its like booking a new flight. Make sure to not book with mytrip. Its a SCAM.

Thats amazing..the page is easy to work and service is perfect. 5 Stars!

Extremely disappointing experience with Mytrip – KUL to Heathrow

My name is Deyvan Kaneson, and I booked a flight from Kuala Lumpur (KUL) to London Heathrow (LHR) for 13 June through Mytrip.

Unfortunately, my experience with Mytrip has been extremely disappointing. The price shown during the booking process did not match the final price, which I found very frustrating and misleading.

What is even more disappointing is that when I compared the same flight directly on the official Malaysia Airlines website, the price was actually cheaper than what Mytrip was offering. I expected a travel booking platform to provide competitive and transparent pricing, not a price that is higher than booking directly with the airline.

The customer service experience was also very poor. When I tried to get assistance regarding the pricing, it was difficult to receive a clear and helpful response.

I have been using Trip.com for my travel bookings and have generally had a much better experience with their pricing, booking process and customer service. After this experience, I can honestly say that Mytrip does not even come close to meeting the basic standard I have come to expect from Trip.com.

For me, the combination of price discrepancies, higher pricing than the airline's official website, and poor customer service has completely undermined my confidence in Mytrip.

Very disappointing experience. I would not recommend Mytrip and will continue using more reliable platforms such as Trip.com or booking directly with the airline.

facil de obter os resultados e fecilidade no reserva

Best price and a lot of voluntary choices to be made if so desired.

Easy booking process and clear cost structure.

I ordered a flight via Mytrip.
in last stage - payment,
been said that there is no fee for paying with Mastercard.
after submitted the payment, they sent me the order document.
I realized that they charged me on 19$ for using mastercard.

it is a fraud.
don't use or buy anything from them.

Emirates made an involuntary schedule change of 18 hours to my flights. A Mytrip manager called me 2 days ago from the UK and confirmed my new flight times. Since then, absolutely nothing has happened.I have called 6 times and written 5 times the last 4 days. Frontline support keeps telling me the case is "under treatment," but my return flight is still not issued or changed in Emirates' system. To make things worse, Mytrip illegally charged me a 112 DKK "service fee" for an involuntary change forced by the airline, and still hasn't delivered the service.There are 52 days until my departure. I expect a manager or the Ticketing Department to look up my Order ID: 1124-999-877 immediately, issue my correct e-tickets, and refund the illegal fee. I will not accept more generic template answers.

It was my first time booking my flight from mytrip.com thru Skyscanner. Fares were great. Easy to navigate site. Booked and flew on the same day.

Very Good price , no hidden prices

My overall experience with Mytrip has been absolutely horrible, and I am still waiting for a refund of NZD $2,769.31.

This situation started on 2 August, when I received an email from Mytrip informing me that my flight had been cancelled. I contacted them immediately, and I was initially told that they could arrange an alternative flight. However, I was then told that they could not make any changes because my ticket status was “exchange”, whatever that was supposed to mean.

I was eventually told to contact the airline myself and resolve the situation directly. When I contacted the airline, they had no idea what Mytrip was referring to and could not help me.

I then asked Mytrip for a refund, as I had been informed that I was eligible for one. At one point, I even suggested a reasonable alternative: keeping the remaining flights from Sydney to Istanbul and simply booking another flight for the cancelled Auckland to Sydney sector. I was told that they could not provide a partial refund and that the only option was a full refund.

I therefore booked replacement flights through another platform and am now travelling on those flights. I originally wanted to take the flight I had booked with Mytrip. I did nothing wrong and should not have been put in this position.

What has been particularly frustrating is the amount of time I have had to spend repeatedly explaining the same situation to different Mytrip representatives. I spent hours on the phone, only to be passed between departments, with my case seemingly being “assigned to the right department” over and over again.

I was also given the following information regarding the refund process:

“We aim to process refunds within 6 business days of receiving the funds from the airline, and we promptly forward all requests as soon as you confirm the cancellation. While most airlines complete their part within 7-10 business days, the full process, including our issuance of the refund, may take up to 15-20 business days.”

Despite all of this, I have now been told that I cannot receive a refund because the flight is still operating. This is extremely frustrating because I was originally informed by Mytrip that my flight had been cancelled, and I only booked alternative flights because of the information and instructions I received from Mytrip.

This is not a couple of hundred dollars that I can simply walk away from. NZD $2,769.31 is a significant amount of money, and I expect it to be refunded.

My refund is currently still in progress, so I hope this matter will finally be resolved properly. If I receive my full refund, I will be happy to update or remove this review. Until then, this has been an extremely stressful, time-consuming and disappointing experience.

Mytrip, please return my NZD $2,769.31.

1. Female age 62 based in Europe.. I wanted to change my flight with Turkish Airlines from Malta to Tbilisi (euro533) to get to Geneva and they specified some huge number over and above their service fee of 40euro and including the credit I had from the Tbilisi flight. I refused after trying to explain that their Maths was all wrong. I then called again several days later only to be given a lower price lol but it was still cheaper for me to buy a separate flight altogether !
2. some weeks later I wanted to try and change the flight from Malta to go to Bangkok instead of Tbilisi and the fee plus fare change fee and using my euro533 credit was not extortionate - euro 166 leading to a total euro 466 so I made the payment. They then called back 7 hours later - BEFORE Id received any email confirming my trip to Bangkok -and told me there had been a fare hike ( I kid you not)and that I would have to pay another euro140 on top of the 466 Id already paid. Of course Turkish airlines to Bangkok had not changed the fare to Bangkok at all,,I checked..,it was just MyTrip doing their crazy thing. They will be refunding me the full Euro 466....their screw up. Thank Goodness! But I have to wait the anxious 3-5 business days for it to be returned.
Many people on here have reported Mytrip hiking prices before full payment or trip confirmation. I wish Id known...
3. I still have not managed to change my flight from Malta to Tbilisi !
I RECOMMEND YOU STEER VERY CLEAR OF THIS COMPANY.