mytrip.com Reviews 

⭐ 1 STAR – ABSOLUTELY TERRIBLE EXPERIENCE – LEFT ME STRANDED IN CHINA

I strongly DO NOT recommend Mytrip.

I am from the UK and booked my journey through Mytrip. Because of the problems with my journey, I have been left stranded in China and have had to deal with the consequences myself.

What makes this even worse is that I have been trying to get my money back, but Mytrip is refusing to refund me. I have explained my situation to them repeatedly and asked them to properly investigate what happened, but instead I keep being passed around and told that they are only responsible for the ticket booking.

I have also contacted Trip.com, and I have been told that they are willing to refund the money, yet Mytrip is still refusing to resolve the matter.

This has caused me significant stress, expense and disruption. I travelled from the UK expecting the journey I paid for to be provided, and when things went wrong I expected the company I booked through to actually help me.

Instead, I feel completely abandoned.

The customer service has been extremely disappointing. Nobody seems willing to take responsibility or provide a proper solution. I have had to spend additional money dealing with the situation myself while Mytrip continues to refuse my refund.

For anyone considering booking with Mytrip: PLEASE THINK TWICE. If something goes wrong with your journey, based on my experience, you may find yourself fighting to get help and get your money back.

I am extremely unhappy with Mytrip and would not use them again. I want Mytrip to properly investigate my case, communicate with me clearly in writing and refund the money I am owed.

⭐ 1/5 – I would give ZERO stars if I could.

Needed to swap my name and surname on the ticket, waited for 3 month and nobody did anything about it. I tried to contact help team so many times but all I heard is „I will send a request” somewhere. The worst flying company in terms of service and feedback. I have 8 days till my flight back to Budapest and still isn’t sure if they will do something about it.

Easy to follow the steps to book a flight.

The website does not give any room to select the language, it is only in Italian and I tried to change but no option other than only Italian. i also do not see any PNR number issued by Airlines so there is no way i can manage my booking at all

They took my money (1000 euros), they cancelled my trip and refuse to pay me back. They promised issue "a full refund" almost 2 months ago, but i have received nothing. Customer service is useless. Complete scam!!!!

After having to cancel a trip scheduled for June booked through mytrip.com due to a cancer diagnosis and being promised a refund (with some agreed deductions for admin - fair enough) we are still waiting for aforementioned refund some 2.5 months later. MyTrip keeps citing the airline (Virgin Atlantic, equally useless) as the hold up. The excuses simply dont add up.

I would highly advise avoiding mytrip.com for any type of trip bookings whatsoever.

Absolute disgrace of a company
I had a double booking due to their website
They have been stringing me along for over a month
Now they tried to keep my money
This company has the worst customer service ive ever seen in my life
Disgusting
Never book via them

If I could I would give 0 stars. Unreachable hotline and the flexticket is essentially not doing anything its like booking a new flight. Make sure to not book with mytrip. Its a SCAM.

Thats amazing..the page is easy to work and service is perfect. 5 Stars!

Extremely disappointing experience with Mytrip – KUL to Heathrow

My name is Deyvan Kaneson, and I booked a flight from Kuala Lumpur (KUL) to London Heathrow (LHR) for 13 June through Mytrip.

Unfortunately, my experience with Mytrip has been extremely disappointing. The price shown during the booking process did not match the final price, which I found very frustrating and misleading.

What is even more disappointing is that when I compared the same flight directly on the official Malaysia Airlines website, the price was actually cheaper than what Mytrip was offering. I expected a travel booking platform to provide competitive and transparent pricing, not a price that is higher than booking directly with the airline.

The customer service experience was also very poor. When I tried to get assistance regarding the pricing, it was difficult to receive a clear and helpful response.

I have been using Trip.com for my travel bookings and have generally had a much better experience with their pricing, booking process and customer service. After this experience, I can honestly say that Mytrip does not even come close to meeting the basic standard I have come to expect from Trip.com.

For me, the combination of price discrepancies, higher pricing than the airline's official website, and poor customer service has completely undermined my confidence in Mytrip.

Very disappointing experience. I would not recommend Mytrip and will continue using more reliable platforms such as Trip.com or booking directly with the airline.

facil de obter os resultados e fecilidade no reserva

Best price and a lot of voluntary choices to be made if so desired.

Easy booking process and clear cost structure.

I ordered a flight via Mytrip.
in last stage - payment,
been said that there is no fee for paying with Mastercard.
after submitted the payment, they sent me the order document.
I realized that they charged me on 19$ for using mastercard.

it is a fraud.
don't use or buy anything from them.

A Mytrip supervisor called me 4 days ago from the UK and confirmed my new flight times, as my plane was cancelled.
Since then, absolutely nothing has happened.I have called 6 times and written 5 times the last 8 days. Frontline support keeps telling me the case is "under treatment," but my return flight is still not issued or changed in Emirates' system. To make things worse, Mytrip illegally charged me a 112 DKK "service fee" for an involuntary change forced by the airline, and still hasn't delivered the service.
I expect a manager or the Ticketing Department to look up my Order ID: 1124-999-877 immediately, issue my correct e-tickets, and refund the illegal fee. I will not accept more generic template answers.