lastminute.com Reviews 

My wife booked a package holiday through Lastminute.com to Paphos, Cyprus, for myself, my wife and our 18-year-old daughter. She specifically selected TWO hotel rooms because we would not be sharing a room.
When the confirmation arrived, however, it showed only ONE room.
She contacted customer services on 11 September and spent approximately 30 minutes speaking with an adviser called Albion. She was told that she could pay the balance and then cancel the accommodation, but the adviser could not tell her how much of the package price was actually attributable to the accommodation or therefore how much she would receive back.
She was told to email Lastminute.com for this information, which she did on 11 September. She also submitted a formal complaint and a Subject Access Request asking for the relevant booking records and the recording of the telephone call, if available.
It is now 16 September and she has received no substantive response, despite another payment being due on 18 September.
Our concern is not simply the cancellation itself. I want to understand why she has received confirmation for one room when she specifically booked two, and she wants a clear breakdown of the accommodation cost and any fees before she is expected to make another payment.
We are giving Lastminute.com the opportunity to resolve this directly and transparently. I hope they respond promptly.

Ease of using a single platform for hotel & flight booking

Booking process was very difficult. I kept booking a holiday, money taken then 10 mins later money refunded and holiday "cancelled". Very stressful when it's "last minute".

Booking with last minute simplifies the process and everything was organised well. EasyJet was the only thing that let us down at every point they were involved.

The website is well laid out and easy to search. Lots of photos and I use as it’s on Top Cashback

Everything

I paid for beach front view, hotel send me to room with back brick wall view. Do you think am i satisfied?¡!!!!!!!!

Easy to book I love this

Very helpful telephone call with your sales agent.

Ease of booking and fast confirmation

booking was incorrect special the room we request two room seperately but given us instead a family room

Really was a last minute booking for us, just a few days before we departed. Perusing, choosing & booking all done within couple of hours & trip confirmed by the morning with no fuss, just like previous bookings through lastminute.com
Fantastic choice of hotel - Pick Albatros Vista in Hurghada, which was picked on a friend’s recommendation who had just arrived back a week earlier. 10 pools across the resort & just as many restaurants & pastry houses, on an all inclusive basis. Showers , AC all worked well & rooms cleaned daily. All staff were extremely helpful throughout the stay but tipping the waiters, cleaners etc on the first day means they go the extra mile.

"Full flex," they call it — more like full of promises they have no intention of keeping. Cancelled a flight due to a family emergency, fully expecting the cash refund I paid extra to be entitled to. Instead got fobbed off with a voucher, in the wrong currency, worth noticeably less than what I actually paid, with none of this mentioned anywhere at booking. Tried to use it and found it's basically a trap — can't touch it on third-party sites, and even on their own site it's priced higher than booking fresh elsewhere, so the "refund" quietly shrinks again. Had to drag my own bank in to actually get my money back, and even then Lastminute.com fought the bank rather than just doing the right thing. If "full flex" is their flagship protection, I'd hate to see what the basic tier looks like. Avoid.

I booked a few days in Cologne with lastminute last October, it was a Xmas / Birthday present for my wife.
We were due to fly out of Glasgow on the 18th August 2026, Glasgow to Heathrow and Heathrow to Cologne / Bonn airport and return also.
We come from a small island on the west coast of Scotland and came to Glasgow a few days before our departure. We went for a day trip to Largs and on our return up the road, my wife was trying to check in online and it was showing we could only get as far as London and there was no flight from Heathrow to Cologne. My wife thankfully is cooler than me as I was livid, not an email, not a text nothing off Lastminute or British Airways, nothing! That afternoon, my wife chatting to lastminute was assured that we were priority and they’d sort it as soon as possible……… We went for dinner which was awful due to stress and checking emails and nothing from lastminute. 9pm my wife gets in touch again and same nonsense that we were priority! We couldn’t wait any longer as it was getting late and booked eurowings from Edinburgh to Cologne ourselves at a cost of £581.21, parking at Edinburgh Airport at £46.68 and had to book a hotel in Glasgow on our return as we couldn’t make our connection home at £132.48. I have all the receipts.
On the 18th the day of our departure, I get an email of reimbursement of £526.64 from last minute, I waited the ten days and got in touch again as nothing got paid into my account and got another email of reimbursement of £457.70! How this has changed I don’t know, I’m writing this and still nothing of them.
Lastminute have been atrocious and removed the breakdown of flights and hotel so I don’t know what the price actually was, why offer me two different quotes at different times.
I’d hate to have thought if we actually checked in Glasgow and got to London to find out that there was no flight to Cologne as we don’t know London and both of would have panicked.
Lastminute don’t care about you, saying you’re priority is a way of saying leave us alone.
According to British Airways have said that last minute have known since November 2025 that there was no connecting flight to Cologne! Honestly as bad as each other those two companies.
Customer service is an absolute joke!!
DO NOT USE

Cost was good however the apartment then wanted a deposit that I had to deal with direct as last min did not support with or explain prior

Went smoothly and managed to get a reasonable price

Did the long run for the price