Shop Mango Reviews 

Can you give a zero rating? Customer service in Leicester, Highcross. Can't get through on the phone to complain as the phone rings and gets cut off.

Daughter went in yesterday and got some sunglasses. Assistant proceeded to get a new pair in a box for her. Once my daughter asked if they did a student discount, once she heard that she then proceeded to treat her like a second class citizen. Away went the new glasses, and the assistant rang up the display pair, when my daughter asked for a box, the woman took the new pair out and put the display in the box. Absolutely ridiculous, never heard of any such service, just because she was using a discount doesn't mean you should get a different service or quality of goods.
Obviously a big lesson to my daughter to speak up but she didn't feel she could in this situation, as she had to ask for the basics.

HORRIBLE returns procedure and customer service!

A few months ago, I placed an online order for the same item in two different sizes, since I’m often between sizes and needed to try them on to see which one fit better. Once I decided which size I wanted to return, I submitted a return request through their website. For online orders in Romania, this is the standard procedure: you submit a return request and they arrange for a courier to pick up the parcel. Except the courier never showed up!!!!!

I waited for two weeks, and when nobody came, I contacted customer service. Over the course of more than a month, I contacted them multiple times, only to receive the same generic responses along the lines of: “We have contacted the courier and will let you know when we have an update.” Nothing happened.

After more than a month of waiting and repeatedly chasing them for my money, I finally had enough and requested a chargeback through Revolut. It took around two weeks, but Revolut eventually refunded me.

And, of course, the very next morning, their courier finally showed up. 🙃

Fast-forward to this month: I placed another online order, this time with pick-up from one of their stores. In the meantime, that store closed, so I contacted them to request a refund, since I obviously can no longer pick up the order.

And guess what? Same generic response.

I waited another week, and today I had to request another chargeback through Revolut just to get my money back.

At this point, I genuinely have to wonder: does their customer service deliberately drag things out in the hope that customers will eventually give up, or are they simply THAT INCOMPETENT?

Either way, it is absolutely ridiculous that I have had to go through a chargeback twice just to get money back that I was entitled to in the first place.

This was my first and last order with Mango.

My order was supposedly dispatched, but I never received it. For over two weeks, I repeatedly contacted Mango and was constantly told to wait, with different dates given each time. I waited every single time, but the parcel never arrived.

I’ve also been given completely different explanations by different advisers — technical difficulties, carrier issues, and eventually I was told the parcel was lost in transit.

Royal Mail tracking still shows “We’re expecting it”, meaning they haven’t received or scanned the parcel into their network.

Despite Mango acknowledging that the parcel has been lost and me never receiving my order, they are now refusing to refund me the full amount I paid.

I am absolutely disgusted. I’ve spent weeks chasing this, being given different excuses and repeatedly told to wait, and now I’m having to fight just to get the full refund I’m entitled to for an order I never received.

I have shopped at their store and loved the merchandise. However after my online purchase I will never shop here.

I ordered two dresses, one being a little over $400 that I needed for a wedding, which arrived damaged. I immediately contacted customer service to see if I had enough time to do an exchange to get the dress in time. I was willing to pay for expedited shipping. After three days and several emails due to language barriers on their part, it was determined I would outright order a new dress and was assured it would arrive on time. Well, it hasn’t come and even though their site says dispatched, the dress is not with the courier. They only created a shipping label. Do yo save time I asked for it to cancelled. Customer service keeps telling me it was shipped, to wait until tomorrow (too late) and if I don’t see it tomorrow then I cancel. When I tried to show them the issue they decided to change their email address to a do not reply account so I would not respond. Which is goofy since I already have their email address. So I have to find a new dress today. And also out $800 plus since they still have not refunded me my return.

Also it is difficult to get ahold of customer service by phone. After hours with the bot I found their email address. Which is contact@mango dot com.

I visited Mango Sandvika, Norway, to return an online purchase. The first employee asked whether we could speak English, which was completely fine with me. However, it quickly became clear that her level of English was not sufficient to handle a fairly ordinary customer-service situation. She repeatedly seemed not to understand what I was explaining, and I had difficulty understanding her instructions in return.

She initially told me that because I had started the return online, I would need to take the parcel away again and arrange some form of postal/pick-up return. I explained that Mango’s own information states that online purchases can be returned in store, and that after having brought the parcel all the way to Sandvika I expected the return to be handled there.

I remained calm throughout, but spoke very firmly because the situation was becoming unnecessarily complicated. At that point the employee told me to “calm down.” I found that particularly inappropriate, since I had neither raised my voice nor behaved aggressively. In my view, the employee herself appeared stressed because she was struggling to handle the situation.

A colleague then took over and completed the return in approximately one minute, despite the fact that the return had already been initiated online. This confirmed that the online return was not, in fact, an obstacle.

My main concern is therefore twofold: firstly, a customer-facing employee who chooses English as the language of communication should have a sufficient level of English to understand and explain basic store procedures; secondly, customers should not be told to “calm down” simply because they are firm when a straightforward return is being made unnecessarily difficult.

I would appreciate it if this feedback could be passed on to the store manager.

Ordered an item, didn’t arrive on expected date. Few days later raised with customer service and told I needed to wait at least 5 working days. Came back again and told they would contact the courier and I would get an email within 2 working days.
After 4 days I had to contact again only to be told my order was lost and the agent disconnected from the chat.
Had to connect with a new agent and fight for a refund.
Customer service is incredibly slow and difficult and took 30mins + every time I contacted

I HAD THE SOME PROBLEM AS MANY OF OTHER PEOPLE WHITING A COMMENT HERE. I am buzzing. The lether jacket, trousers and bag are absolutely amazing! It is worthy to wait 2 weeks. It is a long wait, plus not any information about it, no updates... but omg unbeatable quality for the price you pay. HIGHLY RECOMMEND IT.
P.S. MANGO TEAM... YOU MUST CHANGE YOUR DELIVERY COMPANY.

Placed an order on 20 August and still waiting for it. Had to chase customer services via a chat for answers only to be told that there had been an incident with the transport and they couldn’t update me with a new delivery date. I asked them to cancel the order and refund me but they refused saying I needed to be more understandable as it’s only a ‘slight delay’!! Customer service shut down chats before resolving the issue and their attitude is shocking. I am now attempting to get my money back via PayPal. Very very disappointed

I requested a return and arranged for the product to be collected from my home address. The courier never contacted me and the product was never collected.
Since then, I have exchanged numerous emails with Mango’s customer service, but the issue has still not been resolved. The product is still with me, and, most importantly, I have still not received my refund.
It is extremely frustrating to have to spend so much time contacting customer service for an issue that should have been handled easily. I expected much better from Mango. Very disappointing experience

I am extremely disappointed with Mango's customer service. I have returned two orders, F7NZUR (returned on July 18, 2026) and F8DU1Q (returned on July 30, 2026).
The items were successfully delivered back to the warehouse, but I still haven't received my money back. Furthermore, your support team has completely ignored my emails and messages for over two weeks regarding alternative payment details after the initial transfer failed.
I request that Mango's management urgently resolve this issue, process my refund, and contact me immediately with a valid tracking/transaction reference.

They haven't delivered my order! The customer service is terrible. The only thing they say is 'apologies for the 10-day delay'. I don't want apologies anymore. I want the order that I've paid for.

It became to expensive and doesn’t match prices. Realy poor qualitty.

MANGO – Extremely Disappointing Customer Experience

I strongly advise thinking twice before ordering from Mango.

I placed an order and waited almost 2 months while my money was held. After repeatedly contacting customer service and waiting for a proper response, I finally received a tracking link, which made me believe my order was actually shipped.

Then, at the same time while I’m checking the app I found the order has been cancelled without any prior notice or proper explanation, Mango cancelled my order.

After keeping my money and my order for 2 months and refund will take more 14 day so almost quarter of a year, their final response was simply that it was due to an “unexpected logistics issue”

This is absolutely unacceptable customer service. The biggest issue is not only the cancellation, but the lack of communication, the excessive delay, and the complete disregard for the customer’s time and money.

I have been a customer, but after this experience, I will never order from Mango again. I’ll be sharing this experience across different platforms so other customers are aware of what happened.

Very disappointing experience. Mango has completely lost my trust.

Used to love this company but it’s so hard to talk to a real person if you have an issue. I Sent multiple emails and messages to get help with returning a couple of items from a big order . I never got sent a returns label so needed help getting it and all I got was a useless AI chat bot that closed the conversation anytime I tried to talk to a real person. Also emailed them numerous times and never got a response. Now I am stuck with £80 worth of clothes that are way too big for me because of their terrible service. Used to be a big fan and have bought from them many times but I won’t be anymore.

EDIT: After leaving this review, they have emailed me a QR code for the return on 07/09/2026 at 11:10PM, telling me to return it before 08/09/2026. With no post offices open at this time of night, it’s going to be a struggle. Overall it has been a joke of an experience shopping with Mango this time which is a total shame as they had always been seamless when shopping with them before

Delivery is 2 weeks late already and still no sign of it, no updates from Mango. Mango initially referenced some “incident with delivery provider” is causing a delay but Royal Mail tracking states they haven’t even received the parcel yet, so it hasn’t even left the Mango warehouse yet. Absolutely terrible/non existent customer service support, no way of cancelling the order. Would not recommend.

I ordered a pair of trousers from Mango, but instead received a completely different item — a brown jacket in size S.

I contacted Mango expecting a simple resolution, either a replacement with the item I actually ordered or a refund. Unfortunately, Mango refused to send a replacement or issue a refund until they receive the incorrect item back.

While I am willing to return the jacket, I do not think it is reasonable to expect me to return an incorrectly delivered item without first having confirmation that my replacement or refund is secured. The mistake was made by Mango, yet the responsibility and risk of resolving the problem has been placed on me as the customer.

I have tried to resolve this directly with Mango, but so far I have not received a satisfactory solution.

Very disappointing experience, particularly considering that this was not an error on my part. I expected much better customer service from Mango.

The returns process is too complicated for such a large company in 2026. It just doesn’t need to be. I refrain from shopping with them because the returns hassle stops me each time. My last order I couldn’t even find where to return it on their site because it was confusing.

Faulty item reported in July. It is now September and I still don’t have a refund OR replacement. Bots won’t answer my queries and keep sending me promises that I will receive a refund or at least an update on when my refund will reach me „within 72 hours“. It has been MONTHS. Disgusting. I will never shop here again and I have since sought legal advice.

Order never arrived and cannot get through to anyone other than a useless AI robot who does not help at all. I had an email to say my order was delayed due to a transport incident then never heard anything since. Trying to get a refund but it’s proving impossible and the customer service is terrible. I really wish I’d read these reviews before ordering

Raised an issue in May that I could not use a gift card due to a faulty 3-digit code on the card. I have spent hours and hours going in store to Aberdeen shop and online since then and now, nearly at September, I still have no resolution! I have never experienced such appallingly poor customer care. Beyond shocking the lack of impetus to solve this. My friend paid £40 for a gift card. I cannot use it months later. She and I are hugely disappointed, frustrated and now very angry at how we have both been let down. I was told on 20 August a new card would be sent via email within 2-3 business days - it's now 31st August! Is it coming from the Moon??? No idea who is charge. Got it escalated months' ago yet made not difference. Different person each time I reach out - no ownership; no continuity; no concern; no care! I am beyond exasperated but am looking at legal action as all engagement with Mango has been below expectations and they are breaching consumer rights