I purchased a dress and followed all directions as far as measurements. The dress was $139.00 plus I paid extra fee for "rush" order. After all fees, shipping, etc. the dress was almost 200.00. When I received the dress, I immediately put it on and was appalled. The sleeves had been sewn in such a way that I could not lift my arms up over my head or up in front of me. The most awful fit! I immediately contacted them and followed their instructions to send pictures of the problem. I did this immediately. I have since contacted them numerous times and they will not refund my money. The last correspondence was an offer of 5%!!! I had to purchase another dress locally for the event, which I should have done in the first place. I guess you get what you pay for! Never, ever purchase online from a Chinese company. Pay a little more and get 1st. quality from a local dress shop. That way you know what you are getting.
I use merledress.com for purchasing wedding dress virtually just about everything! I love the cash back feature! and shop online has saved me a lot of money! Products arrived fast and I am very satisfied with this online shopping website. Thanks!
I ordered a dress from merledress. I followed they're size chart and they fit purfectly and also very comfy!!Everything is well made, nice quality and sturdy. I had a little problem with my order but the staff was very helpful and did everything so i could get my things in the least amount of time. I will definitly order again from them and would not hesitate to recommand them to everyone!
First time merledress shopper and i gotta say i am very satisfied with their products and customer service. dress Items are affordable and gorgeous. They always have the latest in fashionable wedding dresses. Thank you merledress!!!!!!!!!
Based on my previous experience with merledress . I've purchased a wedding dress . I was scared when I read negative comments . But to the right .. When I received the dress and I found it very beautiful .. They deserve a positive comment .. Excellent customer service .. I think we can not be bought like this dress at this price and this quality from our hometown .. Thanks merledress.com .. I wish merledress.com more than luck .. And thanks for the wonderful dress .. I'll deal with merledress.com again.
Attention !!! J'ai commandé une robe turquoize et une prune. J'ai recu une robe bleu marine et une fushia (fermeture HS) Ils me répondent "et alors, elles sont jolies aussi" Aucun rembousement accepté, Ils acceptent finalement de rembourser 15USD sur 300. Leur politique de retour est un leur
My dress was to have been of chiffon with beading. Instead it is so heavy from the ungodly heavy, stiff, cheap, shiny satin lining and the lining to the lining I can hardly pick it up. There are 3 complete dresses sewn into this, what was supposed to be light and airy dress, that it is completely unwearable. The chiffon sleeves are made of this gross, cheap, THICK chiffon that are not transparent at all. The company is a JOKE. Communication? They just ignore you. They offered me an $8 refund on a $250 dress that is a piece of crap. As the previous reviewer said, "my bad". This was an expensive learning curve. For some reason I assumed an international company would stand behind its product and its word. (We all know what that spells.) THEY DON'T. Please, let me be your perfect bad example. DON'T MAKE THE SAME MISTAKE. Ok, I must go shopping for a new mother of the groom dress now, with no refund to put toward it. Shame on me for trusting this company's word. Shame on THEM.
I should have known better than to do business with a company you cannot contact by telephone and a product that is "made in China"!!!! I ordered a gown for my daughter's wedding and I ordered it in the color burgundy. I received a dress in RED, not burgundy. I contacted the company via e-mail, they asked for pictures of the dress, which I sent, and the last I heard from them was (and I quote) "This picture much like the burgency". It was signed Anna. I then responded that it is definitely "Red" and I would like to return it. I have received no further communication from them and probably will not hear from them again. They cannot be held accountable as they are based in China and this whole ordeal is "My Bad"! Please do not put yourself in this situation and have to feel the disgust I feel today with not only Merle Dress and their unfair business practices, but with myself for being so stupid!
I have purchased 2 items from merledress in the last couple of months; a wedding gown and a dress for my engagement party. They both arrived in about 2.5 weeks and arrived before expected delivery date which was great. Both were as outstanding as each other and I am so thrilled with the quality of the dresses. I was skeptical before I got the first dress because of all the online shopping fail stories I've heard around. merledress did not disappointed me.
From the description of the dresses and the colour range available to the cheap shipping price and extremely quick shipping time, merledress does not disappoint in any areas.
I would 110% recommend merledress to absolutely everybody looking for special occasion needs. You will not be disappointed!"
I was impressed with the website. Lots of choices of dresses to choose from for many different occasions. I found what I was looking for and ordered the dresses. After I placed the order, I saw a few negative reviews online and started to get concerned that maybe I made a mistake ordering dresses on the computer through a company that I had never heard of before. The dresses came in two weeks earlier than I expected and the quality is great. I love them.
I ordered a dress from merledress for my daughter's wedding. I allowed plenty of time. I received the dress in exactly 7 days! The dress is beautiful, fits perfectly, and is very flattering. The material and craftsmanship is very high quality. I am extremely pleased and would definitely order from them again and would encourage my friends to do so as well.
I had looked everywhere for a wedding dress in my low price range however couldn't find anything I liked. I stumbled upon Merledress and fell in love with a beautiful strapless chiffon gown. I was a bit hesitant about ordering a dress online with out seeing it in person or trying it on. I had a few questions regarding the back of the dress. The customer service responded immediately and answered my questions perfectly.
The dress I chose originally came with a zip back, I was nervous that the dress wouldn't fit so I asked for the dress to be a lace up. They were able to accommodate my request without any extra cost!
I had a bit of trouble making the payment for the dress (my fault). The customer service were able to help me within minutes!
The shipping was faster than advertised. My dress came packaged in layers of sealed plastic, the dress was even turned inside out to avoid the beading from tearing off. The dress is PERFECT. It is heavy and good quality. The under layer is thick and opaque, the chiffon is soft and thick also!
The dress was ordered to my measurements, it fits PERFECTLY. Everything about this dress is quality! I wouldn't change a single thing.
The customer service is by far the best I have ever experienced and I would absolutely recommend ordering from Merledress!
Thank you so much Merledress, you have made me a beautiful dress that I cannot wait to wear!!!
We purchased a dress from this company and like previous reviewers have said, they were VERY helpful as long as I was purchasing. However, when we received the dress it looked NOTHING like the website pictures. It was very poor quality and when we tried to return it and get a refund, all they want to say to me is that I couldn't possibly buy a dress of this quality in the USA for this price! Well they are correct!! I could have bought this dress at a yard sale for $10! In the USA we care about quality and customer satisfaction. This company does not. We plan to complain and file fraud charges against them with every avenue we have.
I had great experience shopping at merledress while I was buying, they will answer your question right away, when I received my dress I was very disappointed with the dress, it didn't look nothing like the picture or as they promise, size was bigger than the measurement I gave them, shape or style was deformed. I tried to contact them, by chat email they won't respond to me. Don't trust this company they don't do any thing about their mistake, they only like your money.
WOW! Absolutely amazing! I just received my dress and its beautiful. Fits me perfectly! The only issue is its a smidge too long, but not an issue which I can handle with my seamtress. I am so pleased w/this dress, quality, the PRICE, and the delivery! I will DEFINITELY use merledress again. I will be buying many dresses in the next 2 years. I am so glad I found you...I highly recommend your company to everyone!
I ordered my wedding figurine over them. The quality is better than you would expect for the price and a fraction of the price in a wedding store! Shipping was ok or china economy shipping - will us expedite the next time. Love my figurine, very happy that I was able to save this way! :)
I was sceptical about buying a wedding dress online, but I am glad I made this choice. The dress was too big, despite getting it custom sized. Luckily I found a great tailor who has altered it to fit perfectly. My main tip is to send in the tightest measurement possible in the bust waist and hip. The dress was well made and clean, and was delivered within three weeks. Very happy.
First and foremost it took a month for this gown to come, they never sent me an email confirmation or tracking number and when i asked for one they responded with "your gown has been shipped."When i asked a second time i asked i was txted a tracking number and when it did arrive it was absolutely nothing like the one I ordered, i was appalled. The gown I ordered was supposed to be an empire waste, white floor length with gold embroidery and a sweetheart finish. What I received was a white empire, floor length sweetheart neck with SILVER LINING EMBROIDERY WITH JEWELS THAT FILLED IN THE DESIGN....I was absolutely shocked I wanted to cry! I spent almost $200 on a gown I am not going to be able to wear. That's not the worst part..... The customer service was THE WORST I've ever experienced! I contacted them the day I received the gown letting them know the disappointment and how I would like a refund. They messaged back with "we do not return for everything is ok but"... First off I never said it was ok actually complete opposite. They proceeded to say they can refund me $10 the most. I wanted a return refund! Then after 16 back and forth emails of my repetition of a refund they offered me $25 the most they can give me. My final message was threatening to take the situation to legal matters because they did not want to give me a refund for the gown and I never received another message from this company. I literally argued with them for four consecutive days to have just waste my time and money. I HIGHLY DO NOT RECOMMEND THIS COMPANY MERLE DRESSES!!! Please do not get ripped off like I have. I am completely disappointed in not only the company but trusting this website that claimed their Moto was about trust.
I was very apprehensive after I placed my order from Merle Dress, because of all of the negative feedback posted on here. Im so glad I didnt cancel my order, it came within two weeks and the dress is STUNNING. the correct size & color and the bead work is flawless. I couldnt find one mistake on the dress.
Thank you so much, merle dress, youve made a repeat customer out of me for sure!
If anyone would like pictures of the dress, email me at firstname.lastname@example.org with "merle dress" in the heading please! :)