I should have known better than to do business with a company you cannot contact by telephone and a product that is "made in China"!!!! I ordered a gown for my daughter's wedding and I ordered it in the color burgundy. I received a dress in RED, not burgundy. I contacted the company via e-mail, they asked for pictures of the dress, which I sent, and the last I heard from them was (and I quote) "This picture much like the burgency". It was signed Anna. I then responded that it is definitely "Red" and I would like to return it. I have received no further communication from them and probably will not hear from them again. They cannot be held accountable as they are based in China and this whole ordeal is "My Bad"! Please do not put yourself in this situation and have to feel the disgust I feel today with not only Merle Dress and their unfair business practices, but with myself for being so stupid!
I have purchased 2 items from merledress in the last couple of months; a wedding gown and a dress for my engagement party. They both arrived in about 2.5 weeks and arrived before expected delivery date which was great.
Both were as outstanding as each other and I am so thrilled with the quality of the dresses.
I was skeptical before I got the first dress because of all the online shopping fail stories I've heard around. merledress did not disappointed me.
From the description of the dresses and the colour range available to the cheap shipping price and extremely quick shipping time, merledress does not disappoint in any areas.
I would 110% recommend merledress to absolutely everybody looking for special occasion needs. You will not be disappointed!"
I was impressed with the website. Lots of choices of dresses to choose from for many different occasions. I found what I was looking for and ordered the dresses. After I placed the order, I saw a few negative reviews online and started to get concerned that maybe I made a mistake ordering dresses on the computer through a company that I had never heard of before. The dresses came in two weeks earlier than I expected and the quality is great. I love them.
I ordered a dress from merledress for my daughter's wedding. I allowed plenty of time. I received the dress in exactly 7 days! The dress is beautiful, fits perfectly, and is very flattering. The material and craftsmanship is very high quality. I am extremely pleased and would definitely order from them again and would encourage my friends to do so as well.
I had looked everywhere for a wedding dress in my low price range however couldn't find anything I liked. I stumbled upon Merledress and fell in love with a beautiful strapless chiffon gown. I was a bit hesitant about ordering a dress online with out seeing it in person or trying it on. I had a few questions regarding the back of the dress. The customer service responded immediately and answered my questions perfectly.
The dress I chose originally came with a zip back, I was nervous that the dress wouldn't fit so I asked for the dress to be a lace up. They were able to accommodate my request without any extra cost!
I had a bit of trouble making the payment for the dress (my fault). The customer service were able to help me within minutes!
The shipping was faster than advertised. My dress came packaged in layers of sealed plastic, the dress was even turned inside out to avoid the beading from tearing off. The dress is PERFECT. It is heavy and good quality. The under layer is thick and opaque, the chiffon is soft and thick also!
The dress was ordered to my measurements, it fits PERFECTLY. Everything about this dress is quality! I wouldn't change a single thing.
The customer service is by far the best I have ever experienced and I would absolutely recommend ordering from Merledress!
Thank you so much Merledress, you have made me a beautiful dress that I cannot wait to wear!!!
We purchased a dress from this company and like previous reviewers have said, they were VERY helpful as long as I was purchasing. However, when we received the dress it looked NOTHING like the website pictures. It was very poor quality and when we tried to return it and get a refund, all they want to say to me is that I couldn't possibly buy a dress of this quality in the USA for this price! Well they are correct!! I could have bought this dress at a yard sale for $10! In the USA we care about quality and customer satisfaction. This company does not. We plan to complain and file fraud charges against them with every avenue we have.
I had great experience shopping at merledress while I was buying, they will answer your question right away, when I received my dress I was very disappointed with the dress, it didn't look nothing like the picture or as they promise, size was bigger than the measurement I gave them, shape or style was deformed. I tried to contact them, by chat email they won't respond to me. Don't trust this company they don't do any thing about their mistake, they only like your money.
WOW! Absolutely amazing! I just received my dress and its beautiful. Fits me perfectly! The only issue is its a smidge too long, but not an issue which I can handle with my seamtress. I am so pleased w/this dress, quality, the PRICE, and the delivery! I will DEFINITELY use merledress again. I will be buying many dresses in the next 2 years. I am so glad I found you...I highly recommend your company to everyone!
I'm from US and my order arrived without any problems. I chose a custom size wedding dress and it fits perfectly! Excellent fabric, excellent work.
I was unsure at first. It is hard to buy such an important gown without trying it out first, but everything went smoothly and the final result was great!
I saved a lot of money buying my wedding dress on this website and I would surely buy again. If you're in doubt, don't be. Go ahead and make a happy purchase!
I ordered my wedding figurine over them. The quality is better than you would expect for the price and a fraction of the price in a wedding store!
Shipping was ok or china economy shipping - will us expedite the next time.
Love my figurine, very happy that I was able to save this way! :)
I was sceptical about buying a wedding dress online, but I am glad I made this choice. The dress was too big, despite getting it custom sized. Luckily I found a great tailor who has altered it to fit perfectly. My main tip is to send in the tightest measurement possible in the bust waist and hip. The dress was well made and clean, and was delivered within three weeks. Very happy.
First and foremost it took a month for this gown to come, they never sent me an email confirmation or tracking number and when i asked for one they responded with "your gown has been shipped."When i asked a second time i asked i was txted a tracking number and when it did arrive it was absolutely nothing like the one I ordered, i was appalled. The gown I ordered was supposed to be an empire waste, white floor length with gold embroidery and a sweetheart finish. What I received was a white empire, floor length sweetheart neck with SILVER LINING EMBROIDERY WITH JEWELS THAT FILLED IN THE DESIGN....I was absolutely shocked I wanted to cry! I spent almost $200 on a gown I am not going to be able to wear. That's not the worst part..... The customer service was THE WORST I've ever experienced! I contacted them the day I received the gown letting them know the disappointment and how I would like a refund. They messaged back with "we do not return for everything is ok but"... First off I never said it was ok actually complete opposite. They proceeded to say they can refund me $10 the most. I wanted a return refund! Then after 16 back and forth emails of my repetition of a refund they offered me $25 the most they can give me. My final message was threatening to take the situation to legal matters because they did not want to give me a refund for the gown and I never received another message from this company. I literally argued with them for four consecutive days to have just waste my time and money. I HIGHLY DO NOT RECOMMEND THIS COMPANY MERLE DRESSES!!! Please do not get ripped off like I have. I am completely disappointed in not only the company but trusting this website that claimed their Moto was about trust.
Larissa Partlow found this review useful
I was very apprehensive after I placed my order from Merle Dress, because of all of the negative feedback posted on here. Im so glad I didnt cancel my order, it came within two weeks and the dress is STUNNING. the correct size & color and the bead work is flawless. I couldnt find one mistake on the dress.
Thank you so much, merle dress, youve made a repeat customer out of me for sure!
If anyone would like pictures of the dress, email me at firstname.lastname@example.org with "merle dress" in the heading please! :)
I was so excited when I got home and saw my dress was here. I was on a time crunch and they got it to me VERY FAST. Less time than what I was expecting. I had sent in my measurements, and it is PERFECT. The dress is beautiful, mush better than I would have found at some store. Thank you so much for such a BEAUTIFUL dress.
The only word I can use to describe the assistance and service I have received from merledress is EXCELLENT.
I have received my dress on time and it is beautifully and professionally done.
They have also replied to all of my messages almost immediately.
Lauren J. Kelley found this review useful
I was looking for a simple yet elegant wedding dress and there were so many to choose from at Merle Dress. I took my time and found the dress I loved. It arrived yesterday (only 20 days after placing my order) and it is very nice. The quality is fantastic for what I have paid and the fit is also perfect. I'm mostly impressed with the quality of the top half of this dress. It is lined and boned and the bra is a great fit. It really compliments my figure. I ordered a petticoat to wear underneath to puff it up a bit but to be honest it is much nicer without as it flows really nicely so I'll not be wearing the petticoat on my big day. Delivery to US was fast and the service provided by the courier was also top quality. I got my dress very quickly and all packed up very safe and secure. I will be looking for some bridesmaid dress and other things for my big day and I am going to make merledress my first stop when I need to order again.
The dress is gorgeous, but their "custom sizing" is a joke. I had my measurements professionally taken so I could rush order a dress for a military ball that is next week. I received it in two weeks like they said, but now I have to spend another $50+ to get it tailored. I would not order from here again.
I received my dress today, which I purchased to be my wedding dress. It is beautiful, and fits me perfectly. The color is gorgeous (it is a deep purple, called grape), and I absolutely love it. I will definitely purchase from merledress again in the future. And also I will recommend merledress over and over to my family and friends.
I'm so excited. To my surprise my order was received within 7 working days. I was really excited as I opened my parcel and saw how gorgeous my dress was. I ordered an A-line/Princess square neckline chiffon lace dress. I ordered a made-to-measure dress and it fit perfectly. The quality of work is beautiful. The lace bodice is lined and stiffened so it sits very neatly. The chiffon falls and sits beautifully. I can wait to wear the dress at my wedding in a few months time.
This dress is perfect! I literally cried when I opened it. It is so beautiful, and the quality is untouchable by any "off the rack" chain store. The value is unbelievable! I am so pleased I will be a merledress return customer many times over. Thank you soooooooooooooo much!
At the beginning I was so hesitant to buy online due to my very bad experience with online shopping.. the moment when you get your order and it is nothing like you expected, ugh, the worst!!! But with Merle Dress it was the complete opposite! I loved the dress so much when I saw it online that it forced me to order, and when I received it, words just cannot describe how much I loved it! It was beyond my expectations.
As for the company.. quick service, and high standard quality of tailoring! Not only did the dress arrive ahead of time in perfect shape, but the customer support in this company is awesome!! You can ask any question in the chat box and someone is there to reply to you right away!
This company was way beyond my expectations, it was my first time to buy from here, but it's certainly not my last time! I recommend this company to anyone!
MerleDress provided one of the best online shopping experiences Ive ever had. Providing various style plus the freedom of choosing your own colours and sizing with accurate charts in both areas was invaluable when buying something as important as a special occasion dress. I've always been a bit hesitant with buying some clothing online, especially items for special occasions of higher prices but I would most definitely use this online shop in the future. The pricing was very reasonable, especially considering all dresses are made to order to your own specifications. Tailoring and shipping was much much quicker than I expected, I received my dress within a week of ordering. I would recommend this website to anyone wishing to buy dresses online, especially those that are sceptical about buying online.
At first, i am hesitant to purchase my wedding gown here because first, i dont know if it fits me well. We know that some of online shops are very disappointing, you will get not exactly looks like the picture they showed on the model. Second, i am not sure if i can get the exactly style i want in terms of color combination.
I and my fiancee keep on searching for the best yet affordable gown here in our country, but all gowns i saw here does not suit my taste in terms of styles and uniqueness so we decided to go online to search for the best gown. While browsing at your website, this gown caught my attention because of the elegant looks in all the aspects from design up to the embroidery style of this gown. So at the moment we saw this gown, i immediately signup and purchase this gown last March 1 of this year 2013. Actually we bought this gown for cheaper price because its on sale.While waiting for the shipment of this gorgeous gown, i keep on reading reviews online about this merle dress, some are negatives some are positives, so even we already paid for this gown, i cannot avoid to worry on what my gown will look like. I ordered an Ivory color gown with silver embroidery.
After almost a month,i got my gown last April 1, it only took them less than a month to finish this elegant and gorgeous gown. I excitedly wear it and fit it, and bravo! it really fit me well on all measurements! I was not able to give my feedback for almost 5months due to my schedule for the wedding preparation this coming December. And now, i almost fit this gown every month...haha i am so excited to wear it on my wedding gown. My friends,relatives and colleagues really like it too and they ask me where i bought this..:) THE ONE AND ONLY GOWN THAT CAUGHT MY ATTENTION :)
I ordered three dresses. One a MOB dress and two flower girl dresses. The two flower girl dresses were beautiful and well made. The MOB dress was not the correct material or size. I contacted them and just like all the other complaints they refused to issue a RAN or refund my money. The dress is not usable and looks awful. Nothing like the picture - not even made from the stated material. After 4 days and numerous emails I was offered a $10 refund. So glad I used my credit card and now have them working on resolving this issue. They can have the dress back I just want them to refund my money. I'm not even asking for the shipping costs as the other two dresses were “keepers”.
I have made 3 orders from merledress and all my orders were over 200 $. My first purchase came within a week. My second purchase, Merledress made a mistake and forgot to ship 2 of my items. I contacted them immediately and they were very helpful. At first I was a bit worried to buy from this website because of the negative reviews. But the customer service is not bad as others made seem. I absolutely love Merledress so far and plan to make more purchases in the future.
Just received my dress today and I ordered it 24th Sept and it had to be custom made and shipped to Albany! Couldn't believe how fast it was! Then the quality of the dresses, I had read so many negative reviews about the dresses after I had place my order and was really worried then about what mine would be like. However thankfully for me the dress is perfect! The colour swatch is exact as I got mine in red not the colour in pic! The fit is perfect and the quality is fantastic! Many of the reviews I had read said about poor stitching, coming 10-12 inches too small and bent stitching. This was not the case! This dress is made from high quality material, the sequins are sowed on really well and it is finished to a very high standard! Would recommend anyone to order from this site!
We ordered the dress with a time crunch for my daughter's homecoming and a specific need for the length extended. The dress arrived earlier than anticipated and it was absolutely gorgeous! The dress fit her perfectly and looked amazing on her! My daughter loves it and everyone who saw it asked where we got it! We proudly said merledress.com! We will definitely be ordering more dresses from there and recommend them to everyone!
I'm amazed with my dress, When it came in a raher small box, I thought it might be dissapointing, but once I opened it and tried it on, it became the best dress I ever tried on!! I had it custom sized, and it was the best idea ever, because I'm pretty short, and I was affraid it was going to be too long. But it fits just perfect! Congratulations and thanks for turning me in to a Princess with this dress.
Sonya Friese found this review useful
The prices on merledress are great! The quality is excellent and the shipment is spot on. Really one of the best customer service i ever seen! Very fast responses to my questions. I´m so pleased with their service. Merle Dress is really a great website to get cute clothes at awesome prices!
Sarah Wallace found this review useful
Excellent customer service, they got back to me within 24 hours and made changes on the dress. They look so luxury and elegant when it lays in the box. The dress is absolutely perfect! The quality is better than I expected! Thank you merledress!
Sarah Wallace found this review useful
I ordered and received it last week. It is a stunning dress. Great Quality as pic. The style is flattering. Originally, I bought the dress in blue to wear to a wedding. The customer service in store is very helpful and extremely pleasant. Enjoyed my shopping experience online. I'm still going to keep the dress because it's pretty,
Sarah Wallace found this review useful
The dress I ordered and the dress I received were two different qualities. The dress in the picture looked to be of much higher quality than what I got. My dress looked like it was hastily and poorly made with gems hot glue gunned on and some of the excess glue still dried in strands on the dress. They fall off very easily and that could have been avoided if they were just sewn on. The other embellishments on the dress do not look as nice or neat as they did in the picture either. I'm just disappointed with the poor quality of this dress, I won't be ordering from this site again.
I have purchased 2 dresses so far from merledress. I have to commend them on a few things, firstly their attention to detail is exquisite. Each dress is finished perfectly. I am so happy with the dresses. And again I want to thank you for the excellent service, I am definetly shopping with you guys again and recommending you to all my friends. Congratulations on a job well done !
I love this website, bought 2 dresses from merledress and have been very satisfied with my purchases. It was a month exactly that my first order got here and everything I ordered was exactly like the pictures. Everything fit perfectly and good quality for the prices. I recommend anyone to buy here.
A. A. Britton found this review useful
I decided to take a chance and order online. I purchased all my bridesmaid dresses and a beautiful bridal veil from Merledress.com! They were carefully packaged and the quality was excellent. They were a rich color and were beautiful for the wedding! I do recommend for people who purchase dresses to pay the extra for the custom alterations as people have different shapes other than standard measurements. At all i was very impressed with the dress!
I've dealt with merledress twice over the course of a year. Very cute clothing and very good prices, what more could I ask for? I think they have the cutest styles, in my size. I can't wait to shop again at merle dress for less. it's probably the best online shopping website I've ever visited!
I was so nervous but they make me feel confident and safe. I am just thrilled with the dress I bought. the quality is beyond what I expected. the color is also beautiful. Arrived quickly, they really should include a photo of the detail on the sash, it is gorgeous. Well made product, great communication. Thank you merledress!
I was dubious about web sales because of my terrible experience ordering a dress online. Although I placed an order. And I received it within 10 days after buying it! My dress is perfect and I am in love with it!The dress is really lovely and the customer size fits me perfectly, I really was not expecting something too perfect!
I order a dress for a high school homecoming. I received several emails giving updates saying my dress was in the process of being made and that it would arrive on time (9/20/13). When I inquired on 9/23/13 about the whereabouts of my order, I was told that my order was cancelled by Merle.They told me I could go back to the site and order again, but that's useless considering I only had 3 days until the event. DO NOT PURCHASE. They will lie and say your order is going smoothly, but will not tell you if they decide to cancel your order and you will have no time for a replacement. Horrible company.
Merle Dress has the most professional, fast and friendly customer service I have encountered so far. I am so impressed . The dress is also beautifully made & so flowing! The quality of workmanship is excellent! It looks just like the pic! Definitely will suggest shopping at merledress.com.
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