NetOnNet Sverige Reviews 

Worst company to buy from. Bought a Roborock H6 and after 2 years the battery is draining quickly (10 sec).

From their customer service:
Hello!

I see that you are in contact with the workshop and we stand by their decision

If you are not satisfied with the decision, I ask you to contact your local consumer adviser

If you have more questions or concerns, you are always welcome to come back

Generally good service. Bought and M2 MacBook for a good price. Waited a really long time (almost 2,5 weeks) but since I wasn’t in a hurry it was fine as they were updating me with emails every 5 days which helped cause at least it didn’t feel like they took my money and left. The computer arrived today and it’s great. If you want fast this is not for you but the price was worth it

I do not recommend this shop. The electronic device has not been delivered, the contact with the shop is terrible.

Service useless, it really was my worst experience with online shopping .

Don't recommend!

DO NOT TRUST NETONNET!

This company has harassed me for an item I purchased on May 30th 2023 and then returned in person to one of their stores on May 31st 2023, the very next day!

They claim the item 'hasn't been returned' even though a return invoice was completed for me on May 31st 2023.

This is a truly dishonest and disreputable company that should be avoided at all costs!

I will NEVER use NetOnNet again for ANYTHING!

Bought a laptop in NetOnNet because I needed it the same day for travel and the website said I could pick it up in 30 minutes. Turns out this was false. Many hours have gone by and I haven't received the notification. Now I have paid for the laptop and I don't have it for my travel. Sent an email, no answer.

Used them many times, never a problem.

They have the worst customer support I have ever encountered. They shipped my order late and to the wrong place. When I contacted them for a return (which you have to pay for) they kept sending me in circles and at one point the agent refused to help me and kept closing the chat with me. Harut sent me to the phone line and asked me to wait with 70 people ahead of me if I really wanted my return.

Bought 3 units of Nest Protect wired smoke alarms. They sent inventory over five years old (Nest protect has a 10 year life from date production). Refused to make it right.

We purchase a washing machine in march it cost 8000Kr and lasted about 28 days. we called net on net they wasn't interested said we have to go to the manufactures. so we contacted the Hoover and the sent a guy out said it was the motor. and they will have to order 10 days. so we called net on net and said we want a replacement as this is faulty less that a month. they just brush you off said they have sent an order so we called next day, and the next day nothing is ever done. then i they said its down to the delivery guy its his decision. to return the money. yer thats whay i thought !. then i called again and again most of the time they keep you hanging then put the phone down on you. so it takes another hour to get them to pick up. after the guy from hoover came out and replaced the motor and it wasn't the motor, then hoover agreed to a refund but we had to go back to net on net to get it. and we called them agian and they sad its the deliver guy has it still from two weeks ago. i gave them the code from hoover to refund us but that made no difference again waiting they never contact you . so i called again, and again its been going on for nearly one month longer than we used the machine. it seems that the customer service department is run by in experienced people, if you as to talk to someone higher up, they will not give it. They say there is no staff from the service center to the ceo they have no staff. if any one have the CEO of NET ON NET Email i would appreciate it. AGAIN Never buy from NET ON NET if you want after service support just accept it does not exist with them.

Was buying some PC parts, it used to be all ok.

Ordered a watch (gift) from NetOnNet. Found it to be repacked, missing some packing parts, stickers etc.

Checked store review, goes below 2/5. We have got a problem, right?

Well... pinged customer support over a chat, support was fast, nice and professional. Got replacement box next day, even I did not ask for fast solution.

I will keep using NetOnNet, as I am very happy with them!

Bought an iPhone with trade-in. 800 sek + whatever my old phone was worth. They confirmed they got my old phone, but I never got any money. Can't get a response from support. This was 6 weeks ago. Basically they've stolen my old phone and defrauded me. Terrible.

So, NetonNet responded publicly to my negative review and I was asked to contact them by email for a solution. That looks to any reader of reviews like the company is actively engaged to find a solution. and I thought that too, but that is a big disappointment. I sent an email which was replied automatically with "we strive to answer your email within 1 working day". It is the 3rd working day now after sending my email but no reply yet. this company does not know the meaning of client support.

Bought an expensive tablet from Netonnet, it was delivered 1.5 month later with a broken original seal on the samsung box (it was opened or an already returned product). Tried the customer service form on the website 10 times to register my complaint (gives multiple errors, how hard can it be?). Chat option gets you to a bot that is pretty confused, and phone keeps you on hold. Still haven't heard back from them in 10 days. Don't buy from this website. It doesn't seem that anyone is working there.

I bought a blender and it broke in dishwasher when I asked them exchange it they immediately exchanged it and I got my money back very good service 😇

They are the worst. Cant get to customer care even after waiting for an hour on the line. Finally someone picks up, says please wait and puts you on a queue and you are number 72 allover again.

We visited the store at Nettovägen 2 about roborock not working and was in warrnaty period. when asked the employee if there would be any charges, he says only if they find a part that needs to be replaced. So we leave the product with them. we get the product back delivered at home saying they couldnt recreate the error.
And then I get an invoice of 719Kr for the service. Couldnt catch customer care on phone and so I go to the store at Nettovägen 2 and meet the same guy who said "there wont be any charges and ask if we can get this invoice cancelled as we were not aware".

When I ask a question to an employee, I trust his answer(assuming he knows the rules). how am I responsible if he gives me false information.

When I demand to meet his manager, he says come back on weekday. I work fulltime during the week and say can i leave a note or arrange a call back. And then he gets arrongant and accuses me saying "I may have left the product even when there is no fault with it". he cannot assume that and say it to me.

Another employee interferes and asks for my phone number, so his boss would call me back and I never receive this call.

what am I supposed to do now? Pay the invoice, SHUT UP and never shop with them again?

I have had a great experience with netonnet. Good support and knowledgeable staff. Top quality Swedish retailer with modern stores.

I have not bought anything online.
They do not have all the premium products I desire.

I bought one LG TV in September. We order installation, this was such experience, the man that came to our house was not able to install, my husband finished the work instead. After 1 week the HDMI stop to work, we contact the service and was no reply. After 3 weeks the TV was complete off. We contact the service and again no answer. We called, send message until got the answer and they told that we need to send the TV back. We took our time to take the TV to the netonet huddinge and we ask for a new TV since we bought 1 month ago. They answered that the policy is first check if they can fix. We wait for 1 months until they fixed it, we have to take the TV from the store to our home and install by ourselves.
Not goog feeling when we buy something that costs allot and we don't have the help we need. Not being heard or seeing, was disrespectful. Never more I buy something in Netonet and I hope the TV continue working as should be now.

I have been buying products from them on regular basis. But lately I had very bad experience.
I bought an 85 inches TV. They never told me that the TV was no available and accepted my order.
Next day I get an email that TV was pre-ordered and the delivery date can not be determined.
I did not buy 75 inches at discount because I trusted that they would deliver 85 inches to me.
After 3 weeks they cancelled my order, and now I can not even by 75 inches as they have taken discount off.

This is literally cheating...cancelling the order without any notice, and taking away opportunity form customers to buy another produsts.

I will NEVER buy anything from them in my life again.

I recently bought a powerbank from Netonnet. It arrived with Instabox. The product is good quality but sizewise it was a lot bigger and heavier than I expected so I wanted to return it.
When I was filling the return form , I´m informed that due to safety reasons, I can not return the product with shipment/instabox and I have to go to one of the netonnet stores (which all are outside the city)
When I asked if there are safety risks, why it is delivered with instabox, I got no response...
A customer service agent accepted that all stores are outside the city and I don´t have time to travel 1 hour back and forth for a return as I´m working. She sent me a barcode so I can send with Postnord. All went fine, the product arrived to their warehouse. Then I received a 69 SEK invoice just because I return the product. I know few companies demanding shipping fee in case of return like 29, 39 SEK but seriously what is 69 SEK for a return fee? I guess Netonnet has many unsatisfied customers like me so they want to cover up their loss with very expensive return fees.
I will never shop from them for sure, I don´t recommend to anyone!