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Parcel2Go Reviews 

212,156
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48,276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services, noting that items securely packaged often arrive much earlier than expected in pristine condition. People also highlight the exceptionally friendly staff and helpful local shop assistance, making ordering and tracking extremely smooth and reliable. However, some customers also noted frustrating issues with incorrect deliveries or parcels being left completely exposed in unsafe locations. Reviewers mentioned troubling instances where packages were sent to the wrong address, mishandled in transit, or left out in the rain. A few individuals experienced unexpected communication gaps or surprise surcharges regarding package sizing and weights during their shipping process.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, highlighting that parcels arrived on time and well... See more

Service

Reviewers mention positive feedback about service, highlighting fast shipping, great communication, and... See more

Product

People report high satisfaction with the product and overall purchase experience. Reviewers frequently... See more

Staff

Users describe positive interactions with staff, frequently highlighting the friendly and polite nature of... See more

Quality

Clients share positive opinions on quality, highlighting items in mint condition and as described. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought honey from Willington which is 13 miles from my home. This parcel has been off on its holidays, it's been on a massive trip around this country. It's gone to RM Darlington, then to RM Warrin... See more

Rated 4 out of 5 stars

Delivery was good by friendly courier and package was safe with contents in good condition. Tracking was more informative than previous experience at least to begin with however progress simply stopp... See more

Rated 4 out of 5 stars

Have given 4* not 5 as I wanted to send to Spain within same week using QR code not print label, only 1 unsuitable option given. However, print label options excellent, filling in order details excell... See more

Rated 4 out of 5 stars

I love parcel 2 go and would give it the five stars but for the fact I find the website can be a little clunky to use. I appreciate that this probably isn’t their fault but I do find myself wishing... See more


Company details

  1. Courier Service

Written by the company

Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!

Written by the company

BRINGING YOU THE CHEAPEST SERVICES POSSIBLE!
Here at Parcel2Go we understand how much high delivery costs can affect everyone, from small businesses to private individuals. We constantly work with our couriers to bring you the best possible selection of services at the lowest prices available, meaning P2G can always be your first port of call for all your parcel needs!
UNBEATABLE CUSTOMER SERVICE!
Parcel2Go realise that sometimes you may need a helping hand. Whether it’s to change an address, get help booking an order or just want to check the status of your parcel, we offer a free Live Help service through our website to let you speak to an understanding operator in seconds!
DELIVERING THE WORLD!
With the ability to deliver to over 220 countries across the globe, Parcel2Go offer great value to a whole host of both European and Worldwide destinations! Offering the biggest services in the market, we offer both express and economy delivery at some truly fantastic prices!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(212,156)

48,300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Next day turned into two days and…

Next day turned into two days and haven't got my package but apart from having my car in pieces waiting for the part and having to find other ways to get about they said that delivery was attempted and a card was left absolute rubbish no card or note my camera's show nothing but a royal mail delivery which was bang on time and someone was in all-day waiting nuff said never again

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

My mum's order was despatched very promptly and Parcel2go kept me informed throughout the delivery process. The parcel was delivered safely to my mum's property.

September 14, 2026
Rated 1 out of 5 stars

Shit

Shit! I asked you to leave my parcel with my neighbour which you didn't. You left it outside my front door knowing I wasnt in and didn't come back until the next day . When I got home it was gone. You are shit

September 15, 2026

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