Skyscanner Reviews 

22,732
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for making it incredibly simple to compare flight prices across multiple airlines and find affordable travel options that fit their budgets. Travelers deeply appreciate the straightforward booking process, helpful price alerts, and the clear presentation of alternative schedules and convenient links. Some reviewers were not happy with unexpected price discrepancies, algorithm adjustments, or issues encountered when redirected to third-party booking websites. A few other people also felt that managing seat selections, dealing with connection times, or handling extra costs after completing a purchase caused unnecessary frustration.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that it is very easy to find cost-effective flights and... See more

Website

Clients share positive opinions on website, highlighting its user-friendly interface and ability to easily... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is straightforward and simple... See more

Booking process

Users describe ambiguous interactions with booking process, reflecting a split in customer experiences. On... See more

Service

Customers had ambiguous experiences with service, reflecting both strong satisfaction and severe frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always feel great to check skyscanner as my first flight search. It's optimize all search engine data in 1 platform to check which I may prefer to go finally. Differ rate shows clearly to choose a... See more

Rated 5 out of 5 stars

Very good comparison of airlines schedules and prices although I did not see Hawaiian airlines flight there that I see somewhere else but overall still good so I often rely on this app before I purcha... See more

Rated 5 out of 5 stars

This was my first time using SkyScanner for airfare price comparisons. I was impressed by how easy it was to select my specifications. There are three other flight trackers I regularly use. Skyscanner... See more

Rated 5 out of 5 stars

I was working to find a flight from Pensacola to Philadelphia. The non-stop with American is nice but kind of expensive although our flight back to Pensacola, the non- stop was much cheaper so we took... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.4

All reviews

(22,732)

2,282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to Use Website

Easy to put in specific details of the flight requirements, checked baggage, direct flight etc.
Comprehensive choices of flights and easy to get transferred to the relevant site to complete booking.

September 15, 2026
Rated 1 out of 5 stars

Someone has to explain why London to…

Someone has to explain why London to BUH is so cheap and why BUH to London is 5 times more...for the whole month?👀🤔

September 14, 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for taking the time to share your feedback.

Airline prices can vary significantly depending on factors such as demand, seat availability, the airlines operating each route, competition, travel dates, and the fare conditions. Prices may also differ between outbound and return routes, even when they cover the same distance. This could explain why flights from London to Bucharest appear considerably cheaper than flights in the opposite direction.

We’d be happy to look into this further. You can submit a support request using the following link: https://help.skyscanner.net/hc/en-gb/requests/new

A member of our team will then review the details and assist you further.

Kind regards,

Lisette

Rated 1 out of 5 stars

Such a rubbish site.

Trying to buy a ticket. They kick you to another supplier and the price goes up. Then I cannot pay. 8h on the phone trying to fix it. So rubbish

September 15, 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hello Peter,

Thank you for taking the time to share your feedback, and I'm sorry to hear that the price provided to us by one of our partners increased after visiting their website.

As we work as a comparison website, we don't set the prices shown on our platform ourselves. We rely on our partners to provide us with accurate and up-to-date fair information. We make every possible effort from our side to ensure that the prices we receive are accurate. However, prices can change frequently with availability. 

We cannot guarantee the prices shown on Skyscanner but we are constantly working with our partners to improve the accuracy of our results. It’s in our best interest to ensure travellers get the most up-to-date prices possible.

Having said that, we are keen to understand the issue you encountered. Could you please contact us using the following contact link?

https://help.skyscanner.net/hc/en-gb/requests/new

Please also include the following information in the contact form:

- The URL of the Skyscanner search result page
- Travel details - departure location, destination, departure date, return date, flight number, and the number of passengers.
- A screenshot of the travel provider's site where an inaccurate price/availability is displayed.

We can then investigate this further and try to provide some further clarification.

Thanks once more for your review and we look forward to hearing from you.

Best regards,

Robert - Skyscanner Support

Rated 5 out of 5 stars

I always book my flights through…

I always book my flights through Skyscanner. They offer great prices, and sometimes they even surprise you with First Class upgrades or gifts. This actually happened to me, and I really appreciated it.

September 14, 2026
Rated 5 out of 5 stars

Always good

I’d missed my booked flight and biked through Skyscanner a new last minute flight cheaper than the original and cheaper than the airport

September 14, 2026
Rated 5 out of 5 stars

It wasn't hard

It got me to the information I wanted and was reasonably easy to understand. I was afraid that making an international flight reservation would be complicated and time-consuming, but it wasn't bad at all.

September 13, 2026

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