Staples UK Reviews 

17,017
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast next-day delivery and highly competitive prices available across a wide range of everyday office supplies and products. People consistently appreciate the remarkably simple online ordering process and dependable support when purchasing essential items like printer ink cartridges and paper. However, some customers also noted that they received no advance delivery notifications regarding their shipments or experienced occasional frustrating issues with incorrect items arriving. A few reviewers additionally mentioned encountering stock availability delays or finding that parcels occasionally arrived with damaged or torn packaging.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and next-day... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the competitive pricing,... See more

Order

Customers had ambiguous experiences with order processes, as many praise the straightforward website... See more

Price

Clients share positive opinions on price, highlighting that items are astonishingly cheap and notably better... See more

Service

Reviewers highlight positive aspects of service, noting efficient handling and prompt dispatch of orders.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order for 13 pairs of heavy-duty bookends arrived promptly although it’s a wonder they reached me: the unnecessarily large cardboard delivery box was completely torn open and loosely repaired with DPD... See more

Company replied

Rated 4 out of 5 stars

I was informed that the product was not in stock and that I would be notified when back in stock, I was quite shocked only days later to receive my order. Great service, only downside was that I was... See more

Company replied

Rated 4 out of 5 stars

Ordering easy, next day delivery only let down by having to re-register as it was over a year since I ordered and my account had therefore been closed.

Company replied

Rated 5 out of 5 stars

We buy a lot of water, and Staples has been outstanding. With all other companies, we get a few busted cans, but there have not been any issues. Superbly packed in boxes, labelled well, and quick d... See more

Company replied



Company details

  1. Office Supply Store
  2. Office Furniture Store

About Staples UK

Written by the company

Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.

Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)

STAPLES UK

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(17,017)

1,497 reviews in the last 12 months

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Rated 2 out of 5 stars

The box files are of poor construction:

The box files are of poor construction:

The end pieces are not flush so they catch on each other and cannot be slid alongside each other.

The lid catches are very poor and difficult to engage.

I am considering sending these box files back. Please would you send me a returns label.

Best regards.

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. Please can you check this if this is the correct order you have reviewed. Unfortunately, I cannot see that your order contained any boxes. If you can contact us at csd@staples-online.co.uk with the correct order number or email address used to place the order, we can look into this for you. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.

Rated 5 out of 5 stars

Prompt, clear and exactly as needed

Delivered promptly the next day exactly as I needed. The product was exactly what I wanted. Very clear website. All in all I was very happy.

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 3 out of 5 stars

I paid for the pack of 4 ,however I…

I paid for the pack of 4 ,however I delivered only two , straight away on last Monday I think it was on the 7th , I called customer service to inform them that I received only 2 packs, they told me they knew and they will send the rest. But still not received it’s been a week.
It was happened before but not rectified at all . This is regular order so please look your record and send the missing packs .
Thanks

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We are sorry to hear of the issues with delivery, I can see a replacement order has been issued. Please note, order tracking is available via your online account. Sincere Apologies for the inconvenience caused by this. Kind regards, Staples team.

Rated 5 out of 5 stars

Quick easy transaction

Quick easy transaction, cheaper than most

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Ordering products was easy

Ordering products was easy.
Delivery was fast.

August 27, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

As described

As described, good price. Fast delivery

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Great Service.

Placing my order was very straight forward and delivery occurred at the time Staples said it would. The price was absolutely the most competitive for what I wished to purchase. Have every confidence in placing further orders. Highly recommend

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

I ordered what turned put to be the…

I ordered what turned put to be the wrong product. Staples in due course sorted out my return and refund

August 26, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

I received what I requested sooner than…

I received what I requested sooner than I was expecting it.
There is a small problem with their IT system, you can only order if you use an incognito browser . I had to telephone Staple to be advised of this.

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Great customer sey

Really quick delivery and competitive prices.

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Good experience

Website easy to use and prices very competitive. Dispatch and delivery was first class.

September 2, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Easy to order, good price

Clear website, easy to order, prompt delivery

September 1, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Ordering was straightforward

Ordering was straightforward. My parcel arrived when you said it would.

August 27, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Quick delivery

Next day delivery, no packed with plastic, very good postage price, writing pads fine

September 1, 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

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