Shout out to Mathias for solving our problem. We’ve talked to so many customer service representatives from telenor and I was so disappointed when they said there is nothing they can do for our issue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been scammed. I switched providers from Telenor to YouSee; Telenor didn’t automatically charge me for June as they usually did, and then—three months later—a company called Myntro sent me a payme... See more
Company replied
Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
Company replied
Good and Reliable Fiber Broadband Service. Hassle free easy setup. Their website and Mobile App is excellent to manage our account. It supports both Danish and English languages. Bills can be generate... See more
Company replied
Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
August 18, 2026
Reply from Telenor Danmark
Wuhu! 🙌😄
So happy to hear you had such a great experience with our service! 📱✨ Thank you for the kind words 💙
Have a great day ☀️
Best regards
Christian, Telenor 💙
Reply from Telenor Danmark
Yay! That is grrreat to hear Deogracias 😍
It means the world to us, that you are a happy customer ⭐
Thank you for taking the time to share your customer experience with us 💙
Best regards,
Linda, Telenor
Reply from Telenor Danmark
Yay! This makes me so happy, Mir 💙
I cannot wait to show my colleagues all of your stars and grrrreat words ⭐🤝
Thank you for stopping by Trustpilot to give us a virtual highfive - it means the world to us 🥳
Best regards,
Linda, Telenor
Thank you❤️
Thank you, as always, for your excellent customer service! Everything is always fast and organized!❤️🙏🫰
August 3, 2026
Reply from Telenor Danmark
Thank you so much for your kind words and for your continued trust in us, Anna 💙
It's fantastic to hear that you can always count on fast, smooth, and well-organized service. That's exactly the experience I aim to deliver every time.
Your lovely feedback truly made my day!
Thanks again, and we all look forward to helping you next time 🥰🤝
Best regards,
Linda, Telenor
Terrible experience leaving Telenor.
I had internet from Telenor for 2 years.
Lately, the 5G service became quite unreliable in my area of Aarhus, speeds unstable and connection to tower as well.
Technical support told me they can't do anything besides of me placing router closer to window, where it already was.
I decided to cancel service because competition offered me something better and more convenient.
What was bit outrageous to me is that after asking Telenor to partly refund me for month where internet did not work, i didn't get any reply. Moreover, telenor billed me for upcoming one month claiming cancellation terms. Instead of being understanding, i just heard, you should have used every possible way of getting us to help you with the service & that we don't guarantee speeds. Why should i? If it's more time efficient and better to just get fiber at guranteed speed for better price wouldn't you do it?
I disagreed respectfully and assertively with the bills (partly 299+299), because it is logical not to bill customer who can't use the service properly and it's also not really according to Købeloven to bill for service where there was trouble of delivery.
I am quite sad, that as customer who paid premium price for more than 2 years, gets sort of ripped off like this.
August 3, 2026
Unprompted review
Reply from Telenor Danmark
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've experienced - both with the connection and the way your case has been handled. That's certainly not the experience we want our customers to have.
We really appreciate your feedback, and we'd like the opportunity to take a closer look at what happened.
Please send us an email at socialemedier@telenor.dk with your phone number and a short description of your case, and we'll be happy to investigate it further 🔍
Thank you again for your feedback, and we wish you a great evening 🌙✨
Venlig hilsen
Rosa, Telenor
He was very attentive and very patient…
He was very attentive and very patient in my lack of language.
July 29, 2026
Reply from Telenor Danmark
Thank you so much for your kind words! 💙
We're so happy to hear that you felt well taken care of. We always do our best to make everyone feel welcome, no matter the language 😊 We'll be sure to share your lovely feedback with the team.
Have a wonderful Sunday! 🌞
Kindest regards,
Rosa, Telenor
I am very satisfied with Telenor
I am very satisfied with Telenor. Everything has been easy and clear from the beginning. The SIM card and my new phone were delivered very quickly. The network quality is excellent, and the internet is fast and stable. Everything works perfectly. The whole process was simple, convenient, and hassle-free. I highly recommend Telenor!
August 1, 2026
Reply from Telenor Danmark
Wow - thank you so much for your amazing review! 🤩
Reading feedback like this really puts a smile on our faces 😊 We're thrilled to hear that everything from ordering to delivery went smoothly, and that you're enjoying both your new phone and our network.
Thank you for recommending us - it truly means a lot 💙 Wishing you a fantastic Sunday, and enjoy your new phone 📱✨
Kindest regards,
Rosa, Telenor
This company just reduced my right to…
This company just reduced my right to free speech on Facebook, after I exposed them for stealing my money. This is the communist system in Denmark. If you want to say something, the danes will reduce your European right to free speech. Just don't believe anything you read online about Denmark, because it's NOTHING true. It's a communist system where everyone from the danish state to companies like this will try to steal your money... Telenor Danmark, give me back my freedom and my right to free speech!
July 31, 2026
Unprompted review
Reply from Telenor Danmark
Hi Calin👋
We have received several negative spam comments from you, which violate our community guidelines. As a result, you have been blocked from our Facebook page🚫
We would also like to clarify that we do not steal anyone's money. However, if you believe you are missing a refund or payment, we would be more than happy to investigate your case.
Please send us an email at socialemedier@telenor.dk, and we'll be happy to take a closer look at your account🔍
Kind regards,
Camilla, Telenor
Вчера закупих телефон от офиса в Bilka…
Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installments, he found a solution and an offer that I couldn't resist. Thank you again, even though I couldn't remember his name.
July 30, 2026
Unprompted review
Reply from Telenor Danmark
What a lovely review to read! 😄💙
It sounds like you had a really great experience in the store, and it’s fantastic to hear that my colleague was both knowledgeable and helpful, and managed to find a solution that worked for you 📱🙌
Even though you can’t remember his name, I’ll make sure to pass your kind words on to the team 💙 It’s exactly the kind of service we want to provide!
Thank you for your review 🌟 Have a great day ☀️
Kind regards
Christian, Telenor 💙
Verygood product and nice staff
July 26, 2026
Reply from Telenor Danmark
Thank you so much for your kind words! 😊💙
It's fantastic to hear that you’re happy with both your product 📱 and the service you received from us🤝 Reviews like yours put a smile on our faces and motivate us to keep delivering great experiences every day. ✨
Thank you for your review 🌟 Have a great day! ☀️
Kind regards,
Christian, Telenor 💙
The customer service is really good
The customer service is really good, they brief everything precisely and help customers make a correct decision.
July 24, 2026
Reply from Telenor Danmark
Precise briefing and helping customers make the right decision - that's exactly the standard we hold ourselves to!🎯
Thank you for the kind words and the 4 great ⭐-s - we hope to earn that last one next time💙
Best regards,
Joakim, Telenor😊
Reply from Telenor Danmark
It's wonderful to hear that! 🤩💙
Knowing you've consistently received great service from our shops means a lot to us. I'll make sure your kind words are shared with the teams—they'll really appreciate the recognition! 🙌✨
Thank you for your review 🌟 Have a great day ☀️
Kind regards,
Christian, Telenor 💙
Reply from Telenor Danmark
Ihh, lige som vi kan li' det, Sven💙💙
Tak fordi du rækker ud og bliv endelig ved med det! Vi vil så gerne hjælpe🤝
Vi ønsker dig en skøn weekend💫
Bedste hilsner,
Camilla, Telenor
Reply from Telenor Danmark
Wow, now that's an enthusiastic review! 😄💙
Seeing your excitement puts a big smile on my face! It's fantastic to know we delivered an experience worth celebrating. Thank you so much for your amazing feedback 🌟🙌
Thank you for your review 🌟 Have a great day ☀️
Kind regards,
Christian, Telenor 💙
amazing as usual
July 22, 2026
Reply from Telenor Danmark
Wow, thank you for sticking with us! 🤩💙
Hearing that we continue to meet your expectations time after time means the world to us. Your continued trust is the greatest compliment we could ask for 🌟😊
Thank you for your review 🌟 Have a great day ☀️
Kind regards,
Christian, Telenor 💙
Jeg har være heldig idag
Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
July 22, 2026
Unprompted review
Reply from Telenor Danmark
Halløjsa👋
Tusind tak for den fine fine anmeldelse og de smukke 5 🌟'er - nøj, hvor de skinner😉✨ Det gør mig simpelthen så glad at læse, at du har fået superduper hjælp af min dygtige kollega😁 Så er alt jo bare i den fineste orden😌🤗
Jeg håber, at du har en dejlig aften💫💙
Venlig hilsen,
Anna, Telenor
Reply from Telenor Danmark
Wow, that's amazing to hear! 🤩💙
There's nothing better than exceeding expectations, and I'm so happy we could surprise you in a positive way. Thank you for taking the time to share your experience with us – it truly means a lot 🌟😊
Thank you for your review 🌟 Have a great day ☀️
Kind regards,
Christian, Telenor 💙
Good and Reliable Fiber Broadband
Good and Reliable Fiber Broadband Service. Hassle free easy setup. Their website and Mobile App is excellent to manage our account. It supports both Danish and English languages. Bills can be generated either in Danish and English based on your preference. Simple automatic monthly bill payment via MobilePay or Card. Responsive customer service.
July 14, 2026
Unprompted review
Reply from Telenor Danmark
Wow, what a fantastic review! 🤩💙
It's great to hear that everything has been smooth from the initial setup to managing your account. Knowing that our website, app, billing options, and customer service have all made your experience simple and reliable is exactly what we aim for every day 📱✨
Thank you for your review 🌟 Have a great day ☀️
Kind regards,
Christian, Telenor 💙
Reply from Telenor Danmark
Thank you so much for your kind words and for choosing us. It truly means a lot to us💙✨
We wish you a wonderful weekend and a fantastic summer💐
Kind regards,
Camilla, Telenor
I am Usha Chhetri.
I am Usha Chhetri.
I informed Telenor Denmark that I was switching to another provider and have been using Lebara for the past two months. Despite this, Telenor charged me DKK 289 in June and has now sent me another invoice. It is unacceptable to keep billing me for a service I no longer use. I expect Telenor to stop these charges immediately and provide a full refund for all incorrect payments taken after I left their service. Very disappointing experience. I cannot recommend Telenor based on how this issue has been handled.
July 17, 2026
Unprompted review
Reply from Telenor Danmark
Hi Usha😊
First of all, I'm really sorry to hear that this has been your experience 😔
We always bill for full subscription periods, which run from the 16th of one month to the 15th of the next 📅 If your cancellation hasn't been registered before the next invoice is generated, you'll receive an invoice for the full billing period
Your following invoice will then be adjusted automatically, so you'll of course be refunded for the period you've overpaid 💰✅
This is part of the terms and conditions that were accepted when the subscription was created 📝
Have a great day ☀️
Kind regards,
Christian, Telenor 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.