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Trustpilot Reviews 

542,540
•
TrustScore 4.5 out of 5

4.4

Review Site
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 113,649 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the clean interface, seamless navigation, and overall user-friendly design of the platform that makes sharing and reading feedback extremely simple and engaging. People also appreciate the reliable service and the genuinely helpful, patient assistance provided when navigating various company profiles and looking for authentic information online. Some reviewers were not happy with the handling of specific feedback, pointing out frustrating experiences regarding removed posts and reviews kept unexpectedly offline. Consumers additionally mentioned persistent challenges with getting timely responses from customer service when trying to resolve these ongoing platform matters and inquiries.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the platform is simple, well laid out,... See more

Website

Customers consistently note ambiguous experiences with website usability and content moderation. Many... See more

Service

Reviewers highlight positive aspects of service, noting that things are fast, quick, and simple to use.... See more

Staff

Clients share positive opinions on staff, noting their reliability and excellent service. Consumers mention... See more

Customer service

Customers had ambiguous experiences with customer service, expressing a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Yall should add feature to add photos too for proof or something. I have read many reviews if they had posted screenshots their reviews will have more credibility. Rest the concept is very nice Apprec... See more

Rated 5 out of 5 stars

TrustPilot is the best resource I’ve found for seeking out reputable and reliable businesses and vendors. I love that it’s community-driven, with REAL reviews from REAL customers that I can actually t... See more

Rated 5 out of 5 stars

Trust pilot Canada is a very informative and helpful guide to what is available these days. I am glad to have such an honest site with general views from so many people around the world thank you for... See more

Rated 5 out of 5 stars

I wasn’t expecting much, so I kept my expectations pretty low. Funny enough, that’s probably why I noticed the change more clearly after a few weeks. My energy didn’t spike, it just stopped dropping s... See more

Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

543K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(542,540)

143,158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

We've assessed your case

We've assessed your case, but in order to protect our platform and community, we must stand by our decision and keep your review offline.

I asked them why there are so many fake reviews and this is what they sent me.

Trustpilot Integrity team are incompetent and useless. You contact them and they ignore what you say to them. Absolutely laughable.

September 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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