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Recent reviews
Mark McGregor
On 21/4/26 I upgraded to YOU 2000. After about one month I saw no improvement in my internet speeds. So I contacted support through the App. They advised me that I had the wrong router and they would send out a more modern one. 'Would you have ever told me YouFiber?' Today the new Router arrived. However I was unable to connect it as the fibre connection (green plug) from the wall does not have a corresponding port on the new router. This plug did connect to my older router in the Optical port. The new router does not have one. So I telephoned the helpline and was connected to a lady in the Indian Sub Continent. I tried to explain my problem and she repeatedly asked me to 'plug it in'. I tried to explain that I could not. She got frustrated and hung up on me. Then I went to the App. Waited one hour and 37 minutes for a reply. My advice again was to plug the cable from the wall into the Optical Port. I explained that the new router does not have an Optical port. Sadly I am going round in circles and unable at this time to resolve this issue. Update 5/6/26. After ringing the helpline again, I was very fortunate to connect (after 35mins) to a lovely lady (Maisha) who listened to my problem. With the help of some photos she was able to see that I do not have an ONT box fitted in my property and therefore the new router cannot be plugged in. She has booked me an engineer to my property to install one. I shall now boost my rating to a 3 star as the initial response was poor then resolved by a helpful lady.
Simon Miles
I've been a big supporter of Octopus over many years; however, a number of issues over the last few months has made me realise that they have come too big, and lost that focus on customer service. The issues I've had haven't been dealt with well at all, I've been fobbed off with various excuses, and ultimately had to spend a lot of time trying to resolve issues. A couple of examples are that I've sent endless emails asking for cone monthly bill, rather than several random bill amounts, despite being on a smart meter, being fobbed off massively about the Octopus reward programme and specifically the Caffè Nero drinks (they obviously massively reduced the number to save money (many other customers picked up on this as well), but continued to say that they hadn't and people were up earlier and claimed them. There are others, but I'm afraid I've wasted too much of my time already.
T K
I continually came back over and over thinking Id get a win. Money goes straight in a toilet and never giving a bump. Bonus games and hilarious when you actually hit one. Other sites same games way different outcomes. I have been online gambling since it started way back circa 97 and have played every site possible and hit wins and cash outs regularly. I have never seen anything like it, they must be on the take rn and there is zero reward. No joke just get a match and light your money on fire, these guys are thieves. Straight up. Lost my business!
North REVIEWS
Update - Many thanks for prompt update and confirmation , to confirm uncoated - this could maybe go into the description of the item (as the description doesn't say beyond being under a filter) thanks for help Item S3298 states 'Uncoated' and on the website comes under the uncoated filter, the item is uncoated as per procook website information however under the 'Care' tab of the item it states its a 5 star Non Stick Coating? Please confirm as I will need some clarity please if to keep or return? - I have imaged to attach when possible
Ruta Stanaitiene
The worst service in DK ever!!! Boxes comes crumbled, half open. What a heck?! And it has happened not once! Almost each time!! Are they jumping on packages, or throwing what so ever, that they look like taken from the ass????!!! And how do you like this situation? Was waiting for a very important package, delivery time in the app was showing TODAY at X pakkeshop. OK. Waiting, waiting....and guess!? Notification comes, that you can pick up the package 1 minute til pakkeshop closes!!! Is that normal to do like that???
ER Cart
Dr. Hood of Hone Health is a partner in my health journey. And I love that. She talks to me to get an understanding of what I want to do and what I want to accomplish. She makes me feel like I am an active part of my health. She is personable and professional. Dr. Hood doesn't just review my blood work; she asks questions, then assesses what can be done and she includes me. She wants to know how I feel and what I think. I am an active participant in my medical care and I like that. Thanks, Dr. Hood and Hone Health.
Adam Adam
had an excellent experience with the recruitment consultant Clare Read. She was highly professional, supportive, and extremely efficient throughout the recruitment process. Her communication was clear, and she handled every detail smoothly, making the entire experience stress-free and positive. I would like to sincerely thank Clare for her dedication and assistance, and I highly recommend her to anyone seeking professional recruitment support.
None ya Business
I had a question about my order because I had initially picked the wrong size. I messaged and got an immediate and thorough response. On top of the quality customer service, I got a quality product. It may be the nicest jacket I've ever owned. I just feel like this company actually cares and has a great team. I'm really impressed and happy. Thank you again
David Griffiths
Initially I had a very bad experience with the first person that dealt with me also found very difficult to get through to speak to somebody. Finally, when I got to speak to to Samuel the service was excellent He reassured me that he would deal with Land Rover Jaguar and it would be sorted so hence you receive a five star
Paula
I'm trying to close my mother's Severn Trent account because we've sold her house and she's moved into a nursing home, but I constantly get the "403 Forbidden" error message on their website. This may be because I live abroad. I don't have anyone in the UK who can close it on our behalf, so I have no clue what to do now.
steve rodriguez
I called with a question concerning rewards on my savings account. I talked to Zac Muller and he answered my questions quickly much to my satisfaction. He also identified additional savings opportunities for me. I appreciated his professionalism and his friendly manner during our discussion. Thanks Zak
Vickie Taylor
I WOULD GIVE NO STARS IF I COULD. THEY LEFT MY PACKAGE AT 8PM ON THE PUBLIC SIDEWALK, OUTSIDE OF A BUSINESS THAT CLOSES AT 5PM, IN AN AREA THAT SOME UNDESIRABLE PEOPLE ALWAYS INHABIT. I ALSO HAVE LISTED ON MY ACCOUNT THE SPECIFIC DELIVERY BUSINESS HOURS AS MON-FRI 9AM TO 5PM. UNBELIEVABLE & AWFUL SERVICE.
Brian Wise
