VetUK Reviews 

31,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 7,476 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering online is simple, and the pet products are much cheaper compared to purchasing directly from local veterinarians. People are also very happy with the prompt delivery times and the carefully packaged goods that arrive safely. Buyers consistently praise the helpful support team for resolving any questions quickly. Some reviewers were not happy with delivery delays or waiting a long time for their necessary items to finally arrive. A few other people also felt that occasional mistakes happened with their orders, such as receiving incorrect quantities or missing products entirely.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping times and... See more

Product

Customers consistently note positive experiences with product, highlighting great prices, effectiveness, and... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy-to-use online facility and... See more

Service

Consumers find service to be exceptionally positive, praising the reliable, fast, and efficient experience... See more

Price

People report positive experiences with price, highlighting that costs are very reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received promptly. I’m hoping that this flea treatment will work, I’ve been using a herbal mixture for a few months but my dogs have still picked up fleas from foxes visiting the garden. Scratching le... See more

Company replied

Rated 5 out of 5 stars

Looked around a few other pet store websites, but 9/10 VetUK wins on price. Also service has always been great, reasonable delivery times and so far, after many orders over the years, I have never had... See more

Company replied

Rated 5 out of 5 stars

The site took a few attempts to find your enzymatic toothpaste, one in the shopping basket straight forward and fast delivery. Our vet can’t believe how good our 11 and 12 year old dogs teeth are. Th... See more

Company replied

Rated 5 out of 5 stars

I would love to be able to order on subscription so I don't need to keep remembering to order the diabetic dog food hopefully that feature will be available in the future. Price is comparativ... See more

Company replied



Company details

  1. Veterinarian
  2. Pet Store

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

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Asks customers to review

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4.7

All reviews

(31,794)

7,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless service.

Item arrived very quickly, well packaged and in perfect condition all at an affordable price. Can't ask for more. Will definately use again.

September 8, 2026
Rated 5 out of 5 stars

Great service

Very straightforward to order, arrived quickly and well packaged, good price. Happy with service and will use again.

September 8, 2026
Rated 1 out of 5 stars

Agent needs to improve

Placed my order, agent then refused it saying my prescription was out of date which was false so had to wait more than a week for the medication. Not the first time either!

September 8, 2026
Rated 5 out of 5 stars

Good product

Good product. Good price and quick to arrive. More people need to use this and stop lining the pockets of the extortionate prices that vets charge now!!!

September 8, 2026
Rated 5 out of 5 stars

My order was quick and my experience as…

My order was quick and my experience as been great I've order 3 times and been happy every time and my cats are happy too

September 8, 2026
VetUK logo

Reply from VetUK

We're so happy to hear your orders have been quick and that you've had a great experience every time! It's wonderful to know your cats are happy too.

VetUK

Rated 5 out of 5 stars

Great

Great, easy to order and swift delivery. Thank you

September 8, 2026
VetUK logo

Reply from VetUK

We're delighted to hear that you found the ordering process easy and that your delivery was swift. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Great service

Great service, good communication and nice price too. Thanks.

August 27, 2026
VetUK logo

Reply from VetUK

We're so pleased you experienced great service, good communication, and found our prices to be nice. Thank you for your wonderful feedback!

VetUK

Rated 3 out of 5 stars

On this occasion the delivery took a…

On this occasion the delivery took a very long time to arrive ,
Disappointing on this occasion but il see how things go for the next time I order the cat food ,
Cat food packaged well as usual so no issues at all with that ,
Thanks ,

August 27, 2026
VetUK logo

Reply from VetUK

We're very sorry to hear that your recent delivery took a long time to arrive. We understand this is disappointing, and we appreciate your patience. We're glad to know the cat food was well-packaged as usual.

VetUK

Rated 5 out of 5 stars

Really good experience using the…

Really good experience using the website. Arrived in about 3 days. Would use again

September 8, 2026
VetUK logo

Reply from VetUK

We're so happy to hear you had a good experience with our website and that your order arrived quickly. We look forward to serving you again!

VetUK

Rated 5 out of 5 stars

James, Rainhill

Customer - friendly website, excellent range of products, especially products for special dietary needs. Very easy payment transaction facility and quick service. I would not hesitate to recommend to friends and family.

August 27, 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you found our website customer-friendly, with an excellent range of products, especially for special dietary needs! It's wonderful that you found the payment easy and the service quick. Thank you for your kind recommendation!

VetUK

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