VR Speed Factory Reviews 

Horrible service

Very fast shippingin the best quality on the product 100%

bought a charge pipe and overnight shipping. it costed me 71 dollars and they never specified that i needed a signature. i need my part today and fed ex took it back because they said i needed a signature which also didn’t specify. i checked the website order, my email confirmation, and fed ex all before my package arrived and nothing was said about any type of signature. Now i paid 70 dollars for no reason and my product is coming late. i will never order from this company again and i suggest if u do never to buy their fast shipping its a straight scam. i contacted them and asked for a refund on the shipping and they told me no because they said they told me i needed a signature in my emails. i rechecked those emails 3 times and couldn’t find the spot where they told me “i needed a signature” i have photo proof and still tried to get a refund and still no response or anything back from the company. now im forced to not have a car for the weekend and have to wait until monday to get my product and then fix my car. SUPER UNPROFESSIONAL BY THEM AND SUGGEST NO ONE ORDERS HERE. As for me i’m already done with this company unless they wanna refund my 70 dollar shipping. If anyone wants proof feel free to message me on instagram at f32.colt and ill send u the proof of this lying company since i cant attach any images here.

Horrible customer service. Returned item for order that I canceled and they, by their own admission, shipped in error. Item was received and signed for by them. Cannot get my refund. Several voice mails and emails with zero response.

The order was shipped exactly when they said it would be, it arrived on time and went in as expected without modifications. Would definitely buy from VRSF again.

GOOD PRODUCT, EXCELENT DELIVERY

If I could put 0 stars, I would.
Horrible customer service, they send products they think work, not what you request.
Oh, and they apparently will not refund for the error they make.

I am extremely disappointed with my recent experience with VRSF. I purchased a catted downpipe from your company based on the positive feedback I had seen, and unfortunately, it has been a very frustrating process.

I placed my order and provided all the necessary information, including my address and mobile number. However, VRSF provided the shipping company with an incorrect mobile number, which resulted in my package being returned to the sender after it reached my country.

I attempted to contact your customer service department, but I was unable to reach anyone by phone. I was directed to your website contact page, but my messages and emails have gone unanswered.

To make matters worse, after more than one month of waiting, I received a partial refund, and $200 of my money was withheld. Instead of resolving the issue by apologizing and reshipping my order, VRSF has essentially taken my money.

VRSF's handling of this situation has been unacceptable. The combination of incorrect shipping information, lack of customer support, and financial loss has left me very dissatisfied. I will be sharing my experience with others to make sure they are aware of the potential issues with ordering from your company. I hope you will take this feedback seriously and work to improve your processes.

VR Speed Factory is fantastic!
Processing and shipping were extremely prompt. The product came well packaged and protected, and of course the downpipe I received was spot on, amazing quality and craftsmanship. I'm very pleased with the product and my shopping experience with VRSF.

Our son was so excited to put this on his car, we took it to the muffler shop only to find out it is not CA compliant. We are not happy at all as now we have to pay shipping fees and restocking fees to send it back. If you know a product is not compliant in a state, why sell it to someone in that state. It will be about $550 dollars down the drain after it is said and done. We’re not happy at all, this is bad business practice. We would have loved if it worked out.

These guys gave me fantastic pre-order service, and provided surprisingly fast shipping for a time-sensitive and bulky item. On install, I was able to appreciate that the intake was designed with great precision than the OEM item itself. As well, the item itself gave me a level of performance slightly exceeding OEM- Could not be happier.

Quick and easy, high quality parts with a seamless delivery. My only choice for downpipes and alike!

I recently ordered a charge pipe for my N55, and it fit perfectly. Replaced the crappy oem plastic one with a high quality aluminum one. Would recommend to everyone!

VRSF has great products for reasonable prices. The communication with the staff was great. The downpies I purchased for my BMW M3 fit perfectly and added to the raw aggressive sound I was looking for. I will definitely recommend them to friends and family.

I bought a downpipe from here but changed my mind before the product arrived and decided to send it back without opening it. I created a return request via e-mail. They said they would charge a 20% or 25% restock fee. Think twice before buying anything from here. I will never buy anything again.

Customer service doesn’t exist. Unable to talk to a live human on the phone. Company communicates solely via email. First time customer and will never do business with them again! Tried to cancel order and was denied although order never left their facility. Tried to get some sort of return fee waived and was told all major companies do the same thing. Company just wants to take your money. Received my catted down pipe but will probably take it to a scrap metal shop rather than sell or gift it away. Will not recommend this company to anyone. Will file a report with the BBB.

Absolutely great company to order your performance parts for your BMW. I ordered a downpipe for the F 30 I just bought for the winter so I could put my F 80 in storage. I had a few questions before I ordered and they were answered in a timely fashion by very knowledgeable representatives. I felt 100% comfortable and ordering my parts and installing them myself. I will definitely be shopping with them for all my Bmw needs. Great company that is very knowledgeable

VRSF is an incredible shop for performance parts and has excellent customer service! I highly recommend VR-Speed Factory for any of your project car needs! Everything came well-packaged and looks clean AF! I look forward to installing these inlets/outlets on my 2009 BMW 335i (N54)! Let's get it! 🏁🏁

I ordered a chargepipe on the VRSF website for my BMW series 5, and I'm so happy with it! The model mounts very well, and don't forget to order the mounting flange and gasket needed for the unit to work properly.
I'm happy to say that the shipment to France was fast and reliable. I highly recommend it for purchases, but especially for quality products. There are also lots of great tutorials on various media to help you with the assembly.

Great quality and fitment. Fast shipping and arrived early. Would recommend for any E70 Owner