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Recent reviews

Sheena Clawson

Sheena Clawson

Rated 1 out of 5 stars

To Whom It May Concern, I am writing to formally express a serious concern regarding my recent stay in Room 310 at your establishment, culminating in a profoundly unsatisfactory interaction with a member of your front desk staff. During my stay, I experienced multiple physical irritations consistent with insect bites on my arms, back, legs, and wrist. Given these circumstances, I contacted the front desk early this morning to report my observations and inquire about the possibility of bed bugs in Room 310. My intention in making this call was primarily preventative, aiming to ensure the comfort and safety of future guests. The individual I spoke with, identified as DJ, dismissed my concerns outright. He asserted that the hotel did not have bed bugs, citing a health department inspection from the previous week as conclusive evidence. Furthermore, he attributed my physical symptoms to an external source, implying they were not acquired at your hotel. When I mentioned that my booking was made through a third-party platform, he indicated that this absolved the hotel of responsibility for my complaint. This response demonstrated a significant lack of accountability and empathy. Following this unproductive conversation, I consulted online reviews for your hotel and discovered multiple accounts from other guests detailing similar experiences. This external validation further underscores the necessity of a thorough investigation into my complaint. As a service member who booked this accommodation through a military-affiliated website, I hold a high expectation for the quality of service provided by establishments listed as outstanding service providers. The current experience falls significantly short of these standards. I request a comprehensive investigation into the conditions of Room 310 and the handling of guest complaints regarding potential sanitary issues. I trust that appropriate remedial actions will be taken to ensure the well-being of all guests. I also respectfully request a review of your establishment’s status on military booking platforms, given the concerning customer service experience and potential health risks. I look forward to your prompt attention to this matter and a detailed response outlining the steps your team intends to take.