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Recent reviews

Andrew E.

Andrew E.

Rated 1 out of 5 stars

Two Years and 120 Boxes Mean Nothing to HelloFresh: A Masterclass in Toxic Customer Service... After two years and nearly 120 boxes, HelloFresh proved that customer loyalty means absolutely nothing to them. While past minor issues were easily fixed via the app, this past week was a total disaster. A milestone celebration turned into a cascade of billing errors, delivery failures, and shocking customer service. Long-term subscribers are clearly nothing more than a number to this company. The Breakdown of a Disastrous Week The Phantom Reward: I unlocked a milestone reward offering £15 off "Specials." HelloFresh ignored it at billing and charged my credit card the full amount. The Incompetent "Fix": I contacted customer services to claim the £15 that was rightfully mine. The agent agreed to the refund but completely botched the system process. The Ghost Delivery: On delivery day, 8:00 PM passed with no food. The app bizarrely marked the box as "Delivered," forcing me back onto customer support. The Accidental Cancellation: A second agent revealed that the first employee had accidentally cancelled my entire order while processing the £15 refund. The "Tough Luck" Attitude: Instead of apologizing for deleting my week's groceries, the support staff showed zero empathy and essentially told me "tough" when I challenged the error. Final Verdict: Unacceptable Neglect HelloFresh gladly accepts thousands of pounds from loyal, multi-year subscribers, yet treats them with utter contempt when the company blunders. I lost my groceries, my time, and the reward I spent two years earning, all because of internal staff incompetence. If you expect a meal kit company to value your loyalty, look elsewhere.

manoj devadiga

manoj devadiga

Rated 1 out of 5 stars

LEGAL NOTICE 18/05/2026 To, The Management / Legal Department Dafabet Subject: Legal Notice for Non-Release of Withdrawal Funds Sir/Madam, I, Manojdevadiga 01/08/1998 holder of a registered account on your platform hereby issue this legal notice regarding the unjustified withholding of my withdrawal amount. Details of the transaction are as follows: • Withdrawal Amount: 13000.00 INR • Withdrawal Request Date: 11/04/2026 • Transaction/Reference ID: 503977939 Despite repeated follow-ups with your customer support team, my withdrawal has remained unpaid for the past 38 day. Your failure to release my funds or provide a valid explanation constitutes deficiency in service, unfair business conduct, and financial negligence. Through this notice, you are hereby called upon to: Release my full withdrawal amount immediately; OR Provide complete payment proof including UTR/reference details within 48 hours of receipt of this notice. Failure to resolve this matter within the stated time will compel me to initiate further action, including but not limited to: • Filing complaints before consumer protection authorities • Reporting the matter to payment processors and relevant regulatory bodies • Initiating civil/legal proceedings for recovery of funds and damages • Publishing formal complaints on public grievance and review platforms Please treat this matter as urgent and final before escalation. A copy of this notice is being retained for legal record purposes