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Recent reviews

Graeme Baber

Graeme Baber

Rated 1 out of 5 stars

This is a new experience, though it proceeds from the previous contacts with Messrs. Steve Ensum and Richard Cartwright of the Ware, Hertford and Welwyn branch of Fine & Country. Therefore, I pick up from the last two paragraphs of my review titled 'Fine & Country experience - further thoughts', repeated in part here. "Perhaps Fine & Country might show a little goodwill regarding the misbehaviour of its staff that I allege. Please reimburse a part of the money initially taken at Mr. Ensum's request for a contribution to the expenditure relating to the unsuccessful marketing of my property. ... I have e-mailed the address recommended in the reply to this comment in pursuit of a partial reimbursement of the marketing expenditure relating to Marigold Cottage. ... ." After a little communication with the Group Compliance Officer, I was put in contact with Mr. Cartwright again. I quote from his last e-mail to me. "Graeme, I am disappointed that you have decided not to withdraw your review as I do feel it is not a reflection of how we operate, however to move on for both parties I will forward you the marketing material if you would still like it and I will refund you 50% of the marketing fee. Please let me know your account details and I will make a transfer." (e-mail from Richard Cartwright to Graeme Baber copied to Stephen Ensum dated 11th May 2026 sent at 17.03; address, first and second paragraphs). I replied thus. "Thank you for being prepared to return 50% of the marketing supplement of £594.00 that l paid at Steve’s request in October 2025. I accept your offer of return of this amount. As you would like to make this reimbursement of £297.00 by bank transfer, then please note the following details relating to my bank account. ... Please keep this information strictly confidential. Thank you also for your offer to send me the debranded materials relating to Fine & Country’s marketing of Marigold Cottage, which l accept. When l have received confirmation of this payment and also these items, I will add a note to my second review of Fine & Country, together with the date of receipt, stating that this payment was made and the debranded materials sent and received." (e-mail from Graeme Baber to Richard Cartwright dated 12th April 2026 sent at 16.23; second to final paragraphs) I received no reply from Mr. Cartwright. In the evening of Thursday 14th April, I forwarded the last-mentioned e-mail to Mr. Ensum. "Dear Steve, I didn't copy you on the e-mail below to Richard Cartwright, because I prefer my bank details - which are stated therein - to remain confidential. Accordingly, I would be grateful if you would respect my wish for their confidentiality. Please would you inform me if Richard will be replying to that e-mail?" (e-mail from Graeme Baber to Stephen Ensum dated 14th April 2026 sent at 20.53; both paragraphs) I have thence received no reply from either Mr. Ensum or Mr. Cartwright. Maybe I will hear next week, prompted by this review? Maybe not. I suspect that, without this review, I would most certainly not have heard from Fine & Country again.