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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the delivery process. Many people appreciate the helpful and friendly staff, including drivers and customer service representatives, who provide clear guidance and are flexible with scheduling. Consumers also frequently mention the competitive pricing and the overall value for money. However, some customers also noted issues with collection, describing it as chaotic and unreliable, with skips remaining uncollected for extended periods. A few other people also felt that delivery could be problematic due to access issues, leading to unexpected charges or the inability to complete the delivery as planned.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the prompt, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the timely... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the politeness, helpfulness, and... See more

Price

People report positive experiences with price. Many customers found the pricing to be competitive,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers frequently praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered the skip and then realised my front garden wall might be too high for delivery. Katie from sales team was incredibly prompt over email and we managed to get everything sorted just in time a... See more

Rated 5 out of 5 stars

I have ordered skips a few times via Reliable Skips and have been thoroughly impressed. Online ordering is simple and pricing very transparent (and the best around). Unlike some other companies, you c... See more

Rated 5 out of 5 stars

We needed to extend our pick up date this was done very easily. Our whole experience was extremely smooth from ordering to collection Katie was very helpful kind and pleasant (one less thing to worry... See more

Company replied

Rated 5 out of 5 stars

Reliable Skip hire do exactly what it says on the tin. They are reliable! Good pre sale and post sale process with automated email sent as soon as the order was confirmed providing extensive... See more


Company details

  1. Garbage Collection Service

Written by the company

Reliable Skip is the go-to solution for efficient, dependable, and environmentally responsible waste management across the UK. From domestic clear-outs to large scale construction projects, we provide an extensive range of skip sizes tailored to meet all your needs. Our dedicated team ensures an easy online booking process and cheap prices. With a firm commitment to recycling, we strive to reduce landfill waste, protecting our environment. At Reliableskip.com, your satisfaction is our priority, as we continue to offer top-notch, customer-focused services. Enjoy low cost skip hire and book online today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

360 reviews

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1-star

Replied to 54% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Unreliable Skip

I used Reliable Skip four times : they were late three times - twice on delivery (1 day) and once on collection (6 days) which was really bad as I couldn’t get the concrete in while the skip was there. No phone communication (just message machine) email slightly better : and to them a “priority pick up” means 11:00

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid. Late delivery, no communication

We were due a skip on the 2nd April which never arrived and only found out when I called to check at 1650 if arriving on the day. We were called back by the 3rd party company and told it could not be delivered until the 7th (the day we put for collection) I was given an option to cancel with a full refund. The office then shut at 1700 so I couldn’t check with Reliable Skip

I called again on the 7th to ensure this message had been received by the Reliable Skip and also to cancel the second skip we had booked for the 10th as we had to make alternative arrangements.
I was also told I would get a full refund and it was being processed. - Great.

However, on the 13th April a skip came to be delivered which was confirmed to be the skip we had booked for the 10th (so even without cancellation, another late delivery)

I am still yet to be refunded for either skip and now chasing to ensure this happens.
So that’s 2 late deliveries, no communication if your delivery is not arriving, you just have to wait from 0700-1800 to see if it arrives, baring in mind the office closes at 1700
The people I spoke to at reliable skip and the driver for the skip that should’ve been cancelled were friendly which makes this review even more disappointing to write.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a skip whilst I was on holiday

Ordered a skip whilst I was on holiday, to be delivered to site, where a contractor was booked in to load the skip. Reliable did not provide me with a delivery time, and instead, the driver just called to say delivery could not be completed due to access, and left, without giving us a chance to clear the access.

I then received an invoice demanding £135 plus VAT for a waster journey fee, before redelivery could be arranged, when their terms of business on the website clearly states £85 plus VAT. This is just blackmail at this point, as they have my money for the skip, and are demanding additional money than clearly stated on their website!

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered the skip and was told exactly…

Ordered the skip and was told exactly what was permitted in an email. Simple to follow instructions.
Skip arrived in good time and driver placed the skip exactly where we wanted it. No fuss, great delivery and early so we could get started asap.
When the skip was full it was collected early in the day so we weren’t waiting all day for the truck.
All in all we were very satisfied. Driver was polite and very accommodating.
Al we expected and wanted from the service. We will use it again. Many thanks.

March 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Good solid company

Good solid company. I had 4 or 5 skips in close succession and it was not a problem for them to sort. The price I found is the cheapest around.
Hopefully they’ll start to supply in the south east as well as the west.
They will always now be my first phone call when it comes to skips.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had a really good experience…

Had a really good experience with Reliable Skips. Easy to book and a competitive rate, and communication good if you had any queries. They collected promptly and the driver was very helpful. No complaints and will definitely use them again.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable Skip Hire get 5 stars for best…

Reliable Skip Hire get 5 stars for best value and service. I had to delay the pick-up a few times and they were really helpful and flexible. The delivery and pick up drivers were great at placing and picking up the skip just where I needed it. Thanks!

February 16, 2026
Unprompted review

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