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Recent reviews

Shaz

Shaz

Rated 1 out of 5 stars

Order: 8212263630981045 This is honestly getting ridiculous. This is my third 1 star review so far and I will continue to post just to let everyone know how incompentent they are. Thankyou for once again confirming you guys are robots and have absolutely no clue to what's going on. Their response: Dear Customer, Thank you for contacting AliExpress Customer Care. We are committed to providing you with the support you need for your order 8212263630981045. Your refund has been successful. Please contact the bank for details. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, AliExpress Customer Care I'm laughing with tears as Aliexpress staff completely continue to miss the point — and this latest response is honestly laughable. This has now gone well beyond frustrating. To be absolutely clear, this is NOT about the refund. It's about the $10.16 AUD bonus credit that your own customer service representative confirmed I was entitled to. I have the original chat where your representative specifically told me that $106.89 AUD had been refunded in cash and the remaining $10.16 AUD would be refunded as Bonus, and told me to simply wait for it to appear in my account. I've now spent weeks chasing this. I've received excuse after excuse, completely generic copy-and-paste responses and contradictory explanations. I've been told the coupon expired, that compensation is "beyond normal procedures", and now, after explaining the situation over and over again, I receive yet another email telling me: "Your refund has been successful." WE KNOW. THAT WAS NEVER THE ISSUE. At this point I'm genuinely starting to wonder if anyone actually reads these cases before responding. It's almost impressive how consistently the responses manage to completely avoid the question being asked. I don't care about the $10.16 anymore. It's the principle. Your own employee confirmed in writing what I was supposed to receive, and instead of simply honouring that commitment, I've had to waste weeks dealing with an endless cycle of scripted nonsense. If you're going to respond to customers, actually read the complaint first. Sending irrelevant responses just to close the ticket and make it look like you've dealt with the issue isn't customer service. This entire experience has been an absolute joke. Keep your screenshots, keep your chat transcripts and don't assume that just because AliExpress says they're "looking into it", anything is actually being done. What's also laughable is that I've literally asked them, "Would you like me to explain it to you?" because they clearly still don't understand what I'm asking. And what do they do? Ignore that completely and continue talking about the refund like a bunch of robots. I've genuinely never seen a customer service team so incompetent at handling such a ridiculously simple issue. This isn't some complicated investigation. Your own employee already told me what I was entitled to. I just want someone to actually read the case and understand the difference between the refund and the bonus. AliExpress: stop telling me my refund was successful. I KNOW. Where is the $10.16 bonus your own representative told me I would receive? Absolute joke of a company.

Isauro M.

Isauro M.

Rated 1 out of 5 stars

To give credit where it's due, the service does manage the bare minimum: offering max privacy by accepting literally any billing name or ZIP code you type in, and limiting exposure with single-use cards. I also never upgraded to a paid premium membership because my initial experience was so poor when they first launched it, and looking back, I am so glad I never gave them a dime. When I first started, the daily and monthly limits were absurdly low—barely $250 and $1,000 respectively. When I contacted support about this, they told me to simply keep using the card and my limits would increase over time. I took their advice and used the service consistently for over two years, but my limits never changed by a single dollar. Frustrated, I stopped using Privacy completely. Fast forward a year later: out of nowhere, without me even touching the service, I received an unsolicited spend limit increase—tenfold, up to $2,500 daily and $10,000 monthly. I decided to give them another shot, thinking they had finally fixed their infrastructure and enhanced the platform. I was wrong. After reconnecting my bank, I now get maybe 1 successful transaction out of every 10 attempts. The rest are constantly declined with the error: "Your funding source didn't appear to have enough funds for this transaction"—which is outright false, as the money is sitting right there in my account. When I reached back out, support's only advice was to refresh my bank connection or wait for other transactions to clear. What is the point of using this service or having up to 10 cards at a time if, across all of them combined, you can only successfully make 1 transaction per week?! Don't waste your time.