Ascent Bicycle Reviews 61

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the quality of the products, especially the saddles, finding them to be very comfortable and well-made. People appreciate that the saddles significantly reduce soreness and discomfort during rides, allowing for longer and more enjoyable cycling experiences. The ease of installation and the immediate improvement over stock saddles are also frequently highlighted. However, some customers were dissatisfied with the product quality, describing certain items as feeling heavy, cheaply made, or not worth the price. There were also concerns about the delivery service, with some people experiencing slow shipping and issues with tracking information. A few reviewers also found the return policy to be problematic, citing high return shipping costs, especially for international returns, which made returning unsatisfactory products impractical.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the comfort and quality of the... See more

Quality

Clients share positive opinions on quality, frequently highlighting the comfort and excellent construction of... See more

User experience

People report ambiguous experiences with user experience. While some customers, like those working with Emma... See more

Price

Reviewers mention ambiguous feedback about price. Many customers express dissatisfaction, feeling products... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced prompt and quick... See more

Based on these reviews

Rated 4 out of 5 stars

No more crushed nuts and pounded butt. The Ascent saddle is the fifth saddle I've tried on my current e-bike (Gazelle Ultimate C380). On the others, I've had to be careful how I perched my backsid... See more

Rated 4 out of 5 stars

Not being asked how I like it when I haven’t received it yet was not necessary. It is your business. We have it and put it in the back of a tandem and it seems good! I have to laugh that it turns ou... See more

Rated 4 out of 5 stars

This is my second Ascent saddle. I am now 75 years old, and have one on both my bikes. It has done wonders to reduce soreness during the ride. I can get more miles in easily before soreness starts. I... See more

Rated 4 out of 5 stars

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 1... See more



Contact info

4.1

Great

TrustScore 4 out of 5

61 reviews

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Rated 4 out of 5 stars

I was able to stay in the drops on my…

I was able to stay in the drops on my road bike for longer. The aero gains by staying in the drops longer far outweigh any weight penalty compared to my last saddle. I haven’t done any rides over 50 miles yet but I’m confident that they will be more comfortable.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service great saddle.

I ordered the saddle and received it shortly after. Unfortunately it had a small tear on the front of the seat. I wrote to customer service and within a week they sent me a replacement. I put the seat on the bike and wow it really is the most comfortable saddle I have ever had. Kudos to you on your customer service and the quality of your product.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

Early days

Early days - but...
It's early days as I've only been out on a short 25 mile outing, but first impressions are "finally"! I've finally found a saddle that is along for the ride, rather than (adversely) defining the ride! And if so, then this is a 5-star review. Hurrah!
As a bonus - the service/purchase from Ascent was first class.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience With Ascent and Customer Support

The quality of the Comfort+ bike saddle in terms of materials and manufacturing is very good, surprisingly for the price. I had a lot of questions and Emma in Customer Support was outstanding. Emma was very quick to respond to my questions over many emails. I wish more companies had this quality of expertise and responsiveness. The Comfort+ is easy to install and well made. All in all a delightful experience working with Emma and Ascent. Highly recommended.

April 3, 2026
Unprompted review
Rated 4 out of 5 stars

So far so good. I’ll get back to you

Not being asked how I like it when I haven’t received it yet was not necessary. It is your business. We have it and put it in the back of a tandem and it seems good! I have to laugh that it turns out my husband had bought one too so now we have tooooo many saddles AND too many bikes (and guitars) but Bikes Around the World donations day is a spring thing.
For all readers, this is an amazing article every woman rider should read: Comfort is Nonnegotiable: How to bike with a Vulva

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sometimes when a saddle feels…

Sometimes when a saddle feels uncomfortable, I think it's something I'm doing wrong, not angling front-to-back correctly, not lubricating enough, maybe I should just stick with recumbents, etc. But I like my Bike Friday and Brompton bikes! When I saw the ad for the Ascent saddle, I thought: give it a try. When I first sat on it, it felt good, but I didn't want to judge too soon. So, after a couple of weeks, with rides ranging from 10 to 25 miles, my opinion: this is a great, comfortable saddle! If your butt feels sore, it might not be your fault. Give this Ascent saddle a try!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the very start

From the very start, the communication was fantastic. Shipping was prompt. Shortly after receiving my seat I received an e-mail, not a survey but an e-mail asking how I liked it. I told them the weather had made it impossible to try. This person then commented on the weather and wished for bluer skies in the future. This was a person! I asked then for pointers on the starting set-up and again, right back with suggestions. I finally got to try my new seat and I couldn't be happier! What a great product offered by a wonderful team!! Thank You!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was having a difficult time with saddle pain and discomfort.

I was having a difficult time with saddle pain while riding. I know, it's part of riding, but Ascent has made things so much better. I rode 150 miles is 3 days and my butt does not feel super painful like my other saddle would have made it feel. It is world's more comfortable and still sporty at the same time. If you're wondering whether this saddle is worth spending the money on, let me resolve that issue, absolutely!

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

So far - So good

After a 2 year medical hiatus, I’m practically starting my cycling over again. 12 milers instead of 40s. Like other cyclists we struggle to find the ideal seat. I was very skeptical about ordering my Ascent Sport. I’m finding it to be more comfortable than my others. Some positioning adjustments are still in order. I’ll be in a better position to evaluate and update my review after reaching 20+ miles per ride. I’m having great expectations.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with Ascent…

I had a terrible experience with Ascent Bicycle Seats, and I strongly recommend avoiding this product.
This seat absolutely wrecked my back. After just a short period of riding, I was dealing with soreness and discomfort that lasted for nearly a full week. A bike seat is supposed to support you—not leave you recovering like you’ve been injured. It failed in the most basic function it’s designed for.
Beyond that, the build quality is extremely disappointing. The seat feels heavy, poorly constructed, and cheap, especially considering it costs around $95. There’s nothing about it that justifies the price point.
What really pushed this into unacceptable territory was the return process. The company expects you to pay $25–$45 out of pocket to ship it back to Sweden—for a product that already isn’t worth what you paid. That’s a huge burden to put on the customer for what is clearly an inferior item.
Bottom line:
Uncomfortable, overpriced, and backed by a terrible return policy. Save yourself the pain—literally and financially—and buy from a company that stands behind its products.

March 18, 2026
Unprompted review
Ascent Bicycle logo

Reply from Ascent Bicycle

Hi Larry,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the seat did not meet your expectations and that it caused you discomfort.

Comfort can vary significantly from rider to rider, but we understand how frustrating and disappointing this must have been—especially when it impacted your riding experience for several days. This is certainly not the experience we want for our customers.

We also appreciate your feedback regarding the build quality and pricing. Your comments have been noted and will be shared with our product team for further review.

Regarding the return process, we understand your concerns about the cost. As an international brand, returns are currently handled through our central facility, which can result in higher shipping fees. That said, we are actively exploring ways to improve this process and make it more convenient and fair for our customers.

We would really like the opportunity to make this right. Please reach out to our support team directly with your order details so we can review your case and see how we can assist further.

Thank you again for your honest feedback—it helps us improve.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

I get it now. Best ride ever.

Just like every bicycle saddle, It took some time to get my new Ascent saddle just right. And once I found the sweet spot, it is truly sweet. I’m not sure how Ascent made a seat this forgiving, but they nailed it. Most comfortable ride ever.

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Relief seeker!

I have tried every saddle imaginable in my over fifty-nine years of cycling, including a well-worn BROOKS seat to cheap CYCLE PRO seats, even the super-heavy SPENCO GEL seat cover that I rode on for 155 miles in ONE DAY! This saddle is super comfy right off the bat, but... seeing my GALLI and CAMPY equipped NISHIKI COMPETITION gain so much weight just because of a minor comfort improvement left me shedding tears! Perhaps offering TITANIUM or at least ALUMINUM rails might take some of the sting away! Just a suggestion, as an increase in price (REASONABLE!) is worth it to us ounce saving fanatics! Thanks for tackling this perennial problem! Best regards, Thomas Vitrano.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Sit bone pain relief!

I purchased the ascent saddle to replace the Bontrager seat on my Wahoo Kickr training bike. I was experiencing pretty severe sit bone pain after approximately 30 minutes of riding - having to stand for a while for relief. The ascent has assuaged the issue. Thank you!

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Nice seat

Great seat once adjusted. Shipping took a while, updates were a lil slow but overall great seat.

March 7, 2026
Unprompted review

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