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Recent reviews

NASRI

NASRI

Rated 1 out of 5 stars

I will reply to ishatari reply I appreciate your response, but I believe it misses the actual safety concern. I never claimed that the stainless-steel body was advertised as “cool to the touch.” My concern is that during normal operation, the exterior becomes extremely hot and can cause a burn if touched accidentally. The fact that the kettle is stainless steel and is intended to be held by its handle does not, by itself, address whether the external temperature presents a reasonable safety risk in normal household use. I contacted Ishtari specifically to raise this safety concern and offered a simple solution: replacing it with a safer kettle. Your decision to refuse the replacement, rather than address the burn risk, is what has made this experience particularly disappointing. I hope Ishtari will reconsider its position and take customer safety concerns more seriously ——————————— Initial note⬇️ Serious Safety Concern with Ishtari.com Very disappointing experience with Ishtari.com. I purchased an electric kettle whose exterior becomes extremely hot during normal use—hot enough that touching it can burn the skin. This is a serious safety concern for a household appliance. I contacted Ishtari and requested a replacement with a safer product, but they refused. I expected much better customer service and responsibility when a product presents a potential burn hazard. Very disappointed with both the product and how my complaint was handled.