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Recent reviews

DJ KAOS

DJ KAOS

Rated 1 out of 5 stars

if i could choose a 0 star rating I would. # ★☆☆☆☆ – Extremely Disappointed I rarely leave negative reviews, but after spending over a year using Neobanc, I feel compelled to share my experience. In my opinion, the service is very misleading. The way the 5% rent cashback program is presented gave me the impression that after paying my rent for 12 months, I would have access to my 5% cashback. Instead, I learned that the rewards are unlocked gradually over an additional year, meaning it can take much longer than expected to actually use what you've earned. To make matters worse, when I finally tried to redeem my rewards, I was told there was a system malfunction preventing me from accessing them. After waiting more than a year, that was incredibly frustrating and disappointing. Another issue I had was the constant rule changes. When I signed up, I agreed to one set of terms. Several months later, the program was updated, and then updated again shortly afterward. From my perspective, it felt like the rules kept changing as I was participating, making the service increasingly difficult to use in the way I originally understood it. I invested a lot of time into this program expecting it to work as advertised, and instead I was left feeling that my time had been wasted. I became so frustrated that I ultimately deleted my account and walked away from the rewards entirely. In my opinion, this has been one of the most disappointing financial services I've ever used. Had I known from the beginning how the rewards would actually be released and how the program would change over time, I never would have signed up. I cannot recommend Neobanc based on my personal experience. I am an extremely dissatisfied former customer and will never use this service again. I plan to tell my story on all of my social media platforms.