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Recent reviews

Jessica-May Orr

Jessica-May Orr

Rated 1 out of 5 stars

Delivery driver didn't even attempt to deliver my parcel that I paid express fees to be delivered on this particular day. I was sat in my garden watching the tracking say the delivery was 5 stops away in the next town over when it suddenly says "sorry we missed you" - the driver wasn't anywhere near my address, he wasn't even in my town. Perhaps I was the only delivery to my small area and it wasn't worth the slight detour from the main roads, coupled with the fact it contains expensive items that the retailer has stated can't get left at a safe place or with a neighbour. i.e. it's easier to lie that I wasn't on my doorstep patiently waiting for this parcel to arrive before I cooked supper. Contacting customer support was infuriating. There's apparently no way for staff to track their drivers to see if they even visited my town, let alone my street. They say there's no way to contact the driver to get it redelivered today - despite me ringing them AT THE TIME I was apparently not at my door for the invisible an to attempt delivery. I was only offered for them to change delivery dates for my 'earliest convenience'. I paid for these items today, Tuesday, particularly because it contains a swimsuit I am in need of for a PAID swimming session Thursday with my toddler, and I'm taking my daughter to the beach tomorrow, so delivery MUST be today. But due to a lazy Yodel driver, and incompetent customer service, I'm either going to have to tell my 3 year old that we can't go to the beach because we need to wait for a delivery, or miss Wednesday's rescheduled delivery and as a result, miss Thursday's swimming session and lose the money I paid for that too. I'm not even able to pick the parcel up from a Yodel warehouse tomorrow on my way to the beach. Absolutely appalling customer service. Will be passing on this experience to the retailer, hopefully they'll cease using this 'delivery service' soon enough.