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Recent reviews

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Rated 1 out of 5 stars

This is based on false advertisement, no transparency on the website, and poor customer service. I used a referral code for a free oven with a 6 time food order committment. That was fine, I knew what I was signing up for. The problem came in when they charged me $11 for shipping for the free oven, then proceeded to NOT SHIP the oven. I placed my order 10 days ago and the site said the oven would ship within 3-5 business days after placing my order. Now, 10 days later, I still have not received any shipping notification. I contacted customer service yesterday and the guy said they wont ship it until my first FOOD order processes, even though they charged me IMMEDIATELY for the oven shipping 10 days ago with my actual order. Now, since the food choices they had for the 1st 2 weeks sucked, I have to waitANOTHER week before they will even THINK about shipping my oven to me despite charging for it already. So now they have my $ for the shipping and STILL have no intention of sending it to me! Ridiculous and possibly illegal. NOWHERE on the website did it say this. The CSR was completely unwilling to do anything about it. My options were to suck it up and wait or cancel the order completely and make them refund the $11 they already charged me (which I consider to be stolen at this point since they charged me for something they had no intention of following through with for WEEKS - they should not be charging for shipping until shipping is actually a possibility). I couldn't cancel bc it was on a referral and the person who gave me the code already used the credit she recieved, so me cancelling mean they would auto charge her another $50 to get the referral credit back from her and I don't feel right doing that to her (although she apologized profusely and said it would be ok if I chose to). We ended up settling on her sending me her food choices for the week and I would place an order on my account for her food in an effort to get Tovala to actually send out the oven they were supposed to have sent over a week ago. I did that, it processed, they charged me for the food, and guess what? STILL no shipping info for the oven! Is this actually a scam? I feel like it can't be bc my friend has used them for a few months herself and had no issues, in fact she loves it. So why is it such a nightmare to get Tovala to actually do what they advertise?