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Recent reviews

Janine Pfeifer

Janine Pfeifer

Rated 1 out of 5 stars

I booked Cleanify Co for an end-of-lease clean and unfortunately would not use them again. My biggest concern is the way the pricing was handled. I booked the service approximately a week in advance and agreed to the price at that time. Cleanify Co’s website advertised “Flat-Rate Prices” and “One price, no hidden extras”, although it also states that final quotes depend on property condition. On the scheduled day, the cleaners attended and inspected the property. I was then charged an additional $170 — $80 relating to the condition of the kitchen cupboards/laundry and another $90 for pet hair on the carpet. I had already separately booked $90 carpet steam cleaning. The cleaners would not commence the job until I paid the revised invoice in full. This was particularly frustrating because I was no longer in the position I had been a week earlier to compare quotes and choose another provider. It was the day my end-of-lease clean was scheduled to occur. The final cost was $660: $340 bond clean $90 carpet steam cleaning $80 additional cupboard/laundry cleaning $90 additional pet-hair removal plus GST I subsequently disputed the additional charges with Cleanify Co. I explained that what they later characterised as requiring “extreme” or excessive cleaning consisted, in the areas I disputed, of some spilled herbs/spices in the cupboards and a small amount of residue from water/dryer lint in the laundry. Cleanify Co told me the additional pet-hair charge was necessary because excessive pet hair can affect or clog carpet-cleaning equipment. I repeatedly asked them to explain how the $80 and $90 amounts were calculated, and how increasing an already agreed price by $170 on the scheduled day was consistent with the advertised statement “one price, no hidden extras.” I did not receive a substantive answer to those questions. The quality of the completed clean added to my disappointment. My daughter took photographs after the cleaners had finished and left the property. They show visible debris/dirt remaining on the hard flooring and around the skirting area. I also supplied Cleanify Co with photographs of the carpets following the service. In its response, Cleanify Co acknowledged that there “may be a bit of dirt left”, but considered this minor and said it did not affect the overall cleanliness of the property. That response was particularly disappointing given that I had paid $660 for a professional end-of-lease clean, including $170 in additional charges justified on the basis that extra/excessive cleaning was supposedly required. I accept that genuinely unusual property conditions can reasonably result in additional cleaning costs. My issue is the combination of: • agreeing to a price approximately a week beforehand; • having another $170 imposed after the cleaners arrived on the scheduled day; • being told the clean would not commence until the increased invoice was paid in full; • repeatedly asking how those additional amounts were calculated without receiving a clear answer; and • then finding dirt/debris remaining after a $660 end-of-lease clean. Cleanify Co has stood by the cleaner’s assessment and has not agreed to refund the additional $170. Cleanify Co subsequently told me in writing that photographs taken during the service formed the basis for the additional charges. When I asked to see those photographs, I was then told the cleaner could not provide them because I had agreed to the additional charges. I have invoices, correspondence, screenshots of the advertised pricing and post-clean photographs documenting my experience. Based on my experience, I cannot recommend Cleanify Co for an end-of-lease clean. **dispute escalated to consumer affairs Victoria.