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Recent reviews

AYKUT AKIN

AYKUT AKIN

Rated 1 out of 5 stars

I am writing to submit a formal complaint regarding my recent subscription purchase and the failure of your company to honor its advertised 45-day money-back guarantee. On [DATE], I purchased a CyberGhost VPN subscription based on your publicly advertised promise of a risk-free 45-day refund policy. However, after completing the purchase, I experienced serious issues that prevented me from using the service: The CyberGhost applications could not be properly downloaded and/or installed. The service could not be used as advertised. Repeated attempts to obtain technical support were unsuccessful. No effective assistance was provided to resolve the technical problems. As a result, I exercised my right under your 45-day money-back guarantee and requested cancellation of the subscription and a full refund within the applicable refund period. Despite my timely cancellation and refund request, the refund has not been processed, and no satisfactory explanation has been provided. I consider this conduct to be a serious breach of your contractual obligations and a failure to honor the terms under which the subscription was sold. Advertising a money-back guarantee and subsequently refusing or failing to process legitimate refund requests may constitute an unfair commercial practice and could potentially violate applicable consumer protection laws. Accordingly, I hereby demand: Immediate confirmation of the cancellation of my subscription; Full reimbursement of all amounts charged to my payment method; Written confirmation that the refund has been processed. If this matter is not resolved within 7 calendar days from receipt of this notice, I reserve all rights to pursue further action, including but not limited to: Filing a chargeback/dispute with my card issuer or payment provider; Submitting complaints to consumer protection authorities; Reporting the matter to relevant regulatory agencies; Seeking any other remedies available under applicable law. Please treat this matter as urgent and provide a written response without delay.

Leilani Kinzler

Leilani Kinzler

Rated 5 out of 5 stars

I have had Gift A Hit do (2) songs for me in the past month and there is more to come! There are a lot of other type companies out there and honestly no one and I mean no one will take a candle to this company. Not are they only reasonable with their prices; They actually provide quick customer service. When they ask for special notes, what I want in the song I actually send an attachment with words that came from the person I wrote about. I know they actually read the notes and these are long notes because in the song they put in the special moments both times in the two songs have made me emotional and crying and it’s not about me in the song it’s about the person I was sending it to. Sam, my contact has been an angel and very kind. He responds back to my emails and personalizes his response about my notes. He reads the notes or they read the notes! if you’re looking for a company who actually reads the content I sent to them; this is your company? I’ve seen the pricing on other companies and some of them are twice as much. Both recipients I sent songs too thanked me for the special gift and told me how special it was to them. Gift a hit is amazing and I promise you I’m sending several more requests to them because of their incredible talent and mostly because they make it personal and they listen! A big Shout Out to Sam for all his help. My experience has been truly aloha! Mahalo “Gift A Hit” for all you have done to make a difference in lives forever.