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Recent reviews
Luca Carletti
I passed my Alpha Capital challenge on July 17, expecting the funded account process to be straightforward. Instead, the following week was wasted dealing with what felt like one excuse after another regarding my KYC verification. The company repeatedly delayed issuing my funded account using what I can only describe as deceptive tactics. At one point, I was told that I was attempting to complete KYC from two different countries, which was simply not true. After that, they suddenly wanted to schedule a "risk interview," despite the fact that the legitimacy of my trading had never once been questioned during the challenge. After days of unnecessary delays and changing explanations, I decided to initiate a chargeback through my bank because, in my view, Alpha Capital had failed to uphold their side of the agreement. Interestingly, the moment I informed customer support that I had started the chargeback process, their position changed immediately. Suddenly, they claimed they were able to proceed with issuing my funded account. No, thank you. If it takes this much effort and pressure just to receive the funded account you've already earned, I can only imagine what requesting a payout would be like. Looking through the recent Trustpilot reviews, it's clear I'm not the only person experiencing problems. The number of one-star reviews this month alone seems to be growing rapidly. Based on my experience, I cannot recommend Alpha Capital. Transparency and trust are essential in this industry, and unfortunately, my experience demonstrated neither.
Shevaughn Mulder
On the 17th of July our Gazebo arrived only to find out that the wrong colour had been sent. I immediately called Aosom and Faryal sent an email asking me to provide SKU numbers and photos. Since then, I have had 3 different agents email me asking for the same images that I had already sent. I confirmed a pick up date of the package on the 29th (Yes this is how long it has taken to get to this point and the package is still here). To date they have asked me to provide information already sent to them on that date. Collection was supposed to be today but apparently as they "dont have" the info they requested, I was asked to pick another day. I have now confirmed another date. The stalling tactic is so frustrating as until such time as they receive the parcel, they wont refund me. Very poor customer service as you are dealing with a new person with every email. 2 weeks in and still no resolution.
Jay
This site may not be a legitimate online store. I made a purchase for an item apparently available to arrive within a week. After two weeks I used their online chat with no response, so attempted to find their contact details to email directly, again with no reply - after finding them on eBay using the same name, products, and address, I messaged them there but they suggested they were not "that person." I then received an email back from the online store via the Shopify system claiming the item had been "delivered" when it hadn't and the Shopify system even shows it hasn't. I've had to contact my bank to claw back the payment I made. I can't recall ever writing a bad review but this has been so disappointing and unnecessarily stressful, with no apologies, accountability, or even basic communication skills I feel compelled to submit this report.
Darius Cepas
contacted eManualOnline because I could not log in and access the product I had purchased. I informed them about the problem and asked for help to solve the issue. Instead of helping me restore access, they later told me that because I had opened a dispute, they would not provide access and that I needed to purchase the product again. I paid for the service, reported that I could not use it, and expected support to help resolve the problem. In my experience, asking a customer to buy the same product again instead of fixing the access issue is unacceptable. I am sharing my experience so other customers can read it before making a purchase and carefully consider the level of customer support they may receive.
Melissa Hiltz
My local Postal Service ended up delivering me a damaged package. It was only the label. The package was nowhere to be seen so I contacted wild and let them know what had happened. Wild was quick to respond. I received an email back and they informed me that I could re-order a replacement and they would send it out right away. I am currently waiting for the replacement to arrive, but there is confirmation that it has been shipped and it was zero cost to me. I haven’t received my parcel yet as it was just yesterday, but the customer service surpasses all others. This company is highly recommended and I will be sharing with all of my friends, family coworkers and everyone I see.!!!
Tom Cliff
We're happy with the bike's features and especially the weight. We engaged Urtopia customer support because we didn't receive a bike rack that was advertised as part of a Memorial Day sale. We had purchased the bike from Brimstone Bikes in Canal Fulton, Oh on the Saturday prior to Memorial Day. It took a few weeks to arrive. Brimstone's service was excellent, but they weren't able to get us the bike rack we had wanted (we plan to do long trail rides where the rack will be useful). It took a few back and forth emails, but once we explained the situation to Urtopia customer service, they agreed to send us the expected bike rack. It arrived yesterday.
Gwenan Martin
My order was sent to an old address even though I'd updated my details as soon as I saw the delivery address was incorrect. On contacting customer services, I was told that the product had been delivered to the address on my account - not the case, the delivery photo shows my old house. I was hoping for a resolution when I explained the situation via email but included a sentence that they could cancel my account if they were unable to offer a solution. I then received an email confirming cancellation of my account. So I'm now without the product that I've paid for and without a refund. Customer service is shocking!
Ksenija Počepko
I absolutely love the pants I bought from Meabe! They are simply perfect. Every little detail has been carefully thought out, and that's what makes them so special. I love how the design allows you to style and wear the pants in different ways - it makes them so versatile. The quality honestly exceeded my expectations. The fabric is incredibly soft, and the craftsmanship is amazing. I've never owned a pair of pants that felt this high-quality before. Love, love, love them! I highly recommend buying from Maebe. You won't be disappointed!
Jeanne Mayo Clarke
There was a problem with the material used for my sofa covers, Plumbs recovered my sofa replacing with the same material, unfortunately a similar problem occurred, Plumbs agreed on inspection that the material was faulty and agreed to recover with a new fabric of my choice. Throughout this process they were extremely helpful and made everything easy for me to deal with, they were extremely sorry for the problem and quickly helped me reorder. I can highly recommend this company, they are friendly efficient and professional.
Mr Potter
I was really satisfied with the help I got with Distinct cremation, I would recommend Them to everyone I know which I have done, I got really nice person to help an she did her job over an beyond to help I was really pleased with the service I got her name is Kerry , she new her job very well, very down to earth an lovely person. She deserves a rise for what she does thank you Kerry for everything . The service was really good x
Martin Watson
Absolute shocking service. Waiting still on three items over three weeks off sellers on vinted. Somebody needs to investigate this courier company because items are never arriving. On top Vinted should know better by allowing this to happen to customers. People need to stop buying or selling off Vinted it they continue down this path allowing customers to be out of pocket by this courier cowboy outfit.
Harnoor Khalsa
The account does not activate, even after weeks and when application requirements are met. No human support, and just the same generic old 'waiting is boring' copy paste messages. No update on application status apart from a small, static 'Application Submitted' panel for weeks on the main profile. Do not waste your time here; you will not find work.
Noah Fenn
Their entire website is a lie; they charge you for express shipping, yet it takes almost 4 weeks to get delivered, even though you only ordered stuff. "In stock in the Australian Warehouse, dispatch will take 24-48 hours. Every reply they've given me to my complaints and questions in emails has been scripted with no help at all. DO NOT SHOP HERE
Verity Fenner
Booked a van well in advance to pick up just a few items from my parents house to bring into London. The time slot was 9am to 12pm. No show. No call. NOTHING. Left my elderly mum to miss a doctors appointment as they just didn't show up. APPALLING customer service. Will be recommending to everyone that they DON'T use this terrible service.
Martynas Beržinskas
Very shitty experience, tried to contact support via email: 2 days no answer. Tried to ask support via chat, I just got same and same answers, then I asked can i get real person I got response that it was given for real support no timeline. Also I tried to upload my ID 3 times always rejected, no reason written, very bed experience
Kate Parsons
Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase parts on my washing machine repair, over a week for any update. Then Appointment given for a just under a month after initial visit.
Russell
