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Recent reviews

Karyn Wood

Karyn Wood

Rated 1 out of 5 stars

Very poor experience with Revolut Business support. I needed to update my personal and business operating address because I had moved home, and my home address is also my business operating address. I provided a council tax bill as proof of address, but the process became unnecessarily confusing and frustrating. I was initially told the document could not be accepted because the address did not match what Revolut held on file, which was exactly the issue I was trying to resolve. I was later told the business address had been set as “office” rather than “home”, which had not been made clear in the original instructions. After changing that, I was told the document had been forwarded to the relevant team for processing. I then had to contact support again and was told my personal address also needed to be updated. I was asked for a selfie and ID, then later told the selfie needed to include handwritten details and further documents. These requirements were not explained properly at the outset. The chat was passed between multiple agents, I had to repeat the same information several times, and I was asked to re-upload documents I had already provided. After all of that, the council tax bill was rejected again because it was apparently cropped and did not show an issue date, which should have been clearly explained much earlier. I fully understand that security checks are needed, but the communication was poor, the requirements kept changing, and the whole process felt disjointed and unnecessarily stressful. For a business banking provider, this level of support is really disappointing and has seriously affected my confidence in Revolut Business.