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Recent reviews
Sheela st
My experience with Vestiaire Collective has been mixed. I've bought smaller luxury items such as sunglasses, wallets, and hats. Some arrived exactly as described, while others didn't. Whenever I contacted customer service, the response was usually that I could simply relist the item. Since these purchases were relatively inexpensive, I decided to keep them rather than lose time over items worth around €100. However, my experience with expensive bags has been much more disappointing. The first bag cost over €3,200. When I received it, the leather was bleeding badly—the color rubbed off onto my clothes. I reported the issue& returned it to Vestiaire Collective for investigation, and after about two weeks they sent it back, saying they couldn't find anything wrong with it and that I could relist it if I wasn't happy. I didn't feel comfortable selling a bag with such a significant issue to someone else, especially when it wasn't mentioned in the listing. It later became obvious that the bag had been repainted, but not professionally. Even now, more than six months later, the problem remains. and it's especially frustrating during the summer when the heat makes the problem even worse. The second bag also had issues. Overall, I was happy with its condition, but before buying I specifically asked the seller whether it had any odor, and she confirmed that it was odor-free. When the bag arrived, I noticed the interior lining had been covered with a white powder, seemingly to hide the stains shown in the listing. The powder transferred onto my laptop when I put it inside the bag. After washing the lining, the original stains became visible again, which honestly didn't bother me because they matched the listing photos. What did bother me was the strong vintage musty smell that the seller had denied. I've tried every trick I could find to remove the odor, but nothing has worked so far, so I'm just hoping it fades over time. I didn't report the issue though as I knew what the answer would be. Based on my experience, I would still consider buying smaller luxury accessories through Vestiaire Collective when I don't find them somewhere else, but I wouldn't purchase another high-value handbag. Their authentication process doesn't seem to catch all issues or verify that an item fully matches its description. If a seller omits an important defect, it doesn't appear to be addressed during authentication. In my experience, when problems are reported after delivery, the resolution process has been disappointing.
CGC Of Cheshire
Fantastic concept…let down by Poor Quality. I have spent in excess of £450 on these shower heads, I have watched all of the videos and here is the ongoing and consistent scenario I experience: *In total I have purchased at least 4 Hello Klean shower heads and around 8 spare filters since the system was launched. *When I come to change the filter the unit never fits back together properly meaning the water leaks out making the shower head unusable. *When I try using the tool to remove the back again and re-attach it in the hope it fits better with no water leaking out; the dome part that latches onto the tool simply snaps off and breaks. This means the only option is to buy a new shower head while the new filter just fitted is thrown away. This has happened 4 times with every Hello Klean shower head I have purchased, I have now given up with hello klean I am purchasing another system in the hope their components are manufactured to a better standard and therefore enable the filter replacement procedure to be carried out successfully. Thank you for your response and for investigating the validity of my review. As part of your investigation you insist I supply a ‘reference number’, if I fail to do so, you state you will claim my review is not genuine. This is a super way to get Trustpilot to remove a perfectly valid review! I have no reference number, I am a customer who has purchased a considerable number of your products and found them to be of poor quality. I have written two honest reviews of your products based on my factual experiences. I last purchased your shower heads in November 2025 along with spare filters, I have not retained my order number/s however. The replacement filter process your shower heads employ is poor and I would not recommend people purchase due to this, I will stand by my comments as they are 100% factual.
Lucía Concepción Lago
Unfair warranty treatment and poor customer service I bought a pair of running shoes (Brooks Adrenaline GTS 24, Order #ORD05817) worth €100 (in sales) from Sportskoen.nl in February 2026. After just 5 months of normal use, they developed a structural tear. Under EU and Dutch consumer law, products are expected to be durable within the legal warranty period. When I contacted customer service to claim warranty, they flatly refused to take responsibility, stating they only cover issues within the first 2 months! Expecting €100 running shoes to only last two months is completely unacceptable. They didn't even bother to contact the manufacturer (Brooks) to investigate the manufacturing defect or find a proper solution. Instead, they dismissed it as "normal wear and tear" and only offered to let me buy the exact same model again at cost price. They refused to offer any of the legally required remedies: repair, replacement, or a full refund. Extremely disappointed with their lack of respect for consumer rights. I strongly recommend buying elsewhere if you value quality and post-purchase support.
Adam
Listing on Motorway is easy and they definitely beat part ex valuations. However, they do not accept a “full service history” listing if you have part main dealer and part private dealer documents which is unfair and can get you less money. You can’t change your sort code and account number unless you call them so just make sure your account details are all good. Additionally, if the dealer is using “Motorway Move” it takes a while for the company to arrange a pickup service for your car which can be inconvenient. Mine took a week to get collected. Payment was fast and instant, money landed in 2 seconds. Dealer can try and haggle with you over the phone but when they win bids they usually list cars on their website immediately even before payment. Use this as a weapon to get the exact price they bidded for on the car unless there’s genuinely a good reason why they deserve a discount. Much better than dealing with private buyers and MUCH better than Carwow.
El Eliot
Had medication delivered by this pharmacy for a long time,put in a new request in time for the repeat prescription, heard nothing, pharmacy informed me two requests had been sent but nothing came back, I rang surgery who said they had had no requests, rang pharmacy who said that two requests had been made, unfortunately the surgery the request was sent to was the completely wrong surgery, needless to say I’m two weeks without medication so I have a problem, pharmacy gave no explanation only to say they request it again, when I asked what address they would resend it to they repeated the wrong surgery again! I’ve had numerous prescriptions from the correct surgery ! so my question was why and how they managed to mess up the surgeries, no explanation except to say I must of manually changed it, up till now now problems but the point is one mistake can be critical, never again, I’ve gone elsewhere and would not recommend this pharmacy
Normand
I bought an AquaTru filter for €495, and it broke down completely. The company acknowledged the defect but refused to issue a refund. Instead, they spent months dragging out the process, leaving my family without drinking water for the entire summer. When I opened a dispute on Klarna to protect my money, AquaTru support literally blackmailed me. They stated in writing that they would refuse to ship a replacement until I closed the dispute and waived my consumer rights. This is a direct violation of French Consumer Law (Article L217-14), which mandates a refund after 30 days of unresolved issues. Do not trust this company. Their products are unreliable, and their customer service uses illegal practices and emotional manipulation against customers. Avoid at all costs!
Carlos Rioja
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we never received what we purchased. We tried contacting the company through every available channel, including email, WhatsApp, and their landline phone number, but received no response whatsoever. After reading other customer reviews, we realized that many people seem to have had similar experiences. If you're considering buying from this company, I highly recommend reading the reviews first and making an informed decision. In our experience, this company has provided no customer support, and we lost our money without receiving the product or any meaningful communication.
sarah Marshall
Yesterday we went on a full day Gran Canaria tour with Teror, Tejeda and typical lunch. We were welcomed by our wonderful guide Alan who came to pick us up directly from our hotel. The day trip was amazing! Both Tejeda and Teror were very picturesque. The views in the mountains were stunning, we got to experience the majestic Rock Nublo and Teide. Alan was very knowledgable and told us lovely stories and key facts throughout our journey. He also stopped at some lovely viewpoints for photos. Alan was extremely positive, kind and a fantastic guide to spend the day with. The lunch was lovely and the Aloe Vera Plantation was so interesting. A lovely experience and I highly recommend this tour.
JULIE
Ordered 7.4.2026. Politely requested delivery update on 7.14, 7.16 and the final 7/17 request: "Howdy -now 3 days and no response. I can keep this up as long as you can. Please be advised, however, that I am prolific in review-writing. ON ALL MEDIA PLATFORMS. See if you can now rise above a 1-star customer experience review by simply responding to my initial, polite request. Where is my order? Today is July 17th; I ordered these items on July 4th. Please advise." Delivery on 7.18; however, I now no longer care about the product itself. The lack of customer service negates any satisfaction with the slings. Needless to say, will never order from (nor recommend) this company.
Natasha Tutella
I was about a week in with the Froya undereye balm and was feeling disappointed because I didn’t really notice a difference at first and I had been really using it religiously. Twice a day non stop. I decided to give it some extra time for results and be extra patient and holy crap I am so glad I did. THIS STUFF WORKS. I have spent so much money on eye creams, gels, etc. for stubborn dark circles and nothing has worked. Im 32 years old and FINALLY I found something that works. I am so obsessed with Froya now. What a revolutionary product. It’s been 2 weeks and I am now noticing the difference it’s making. Thank you Jesus!! This is a genuine review!!!
Steve
If you go with WPA you need to be very aware of there moratorium wording as unlike other its very slippery in so far as its not just conditions that have been diagnosed its also anything that you maybe experiencing even if you have no idea what it is........ Its a get out of jail to not pay out, so if you have like me any aches or pains and put it down to age. They are potentially likely to say its pre existing regardless- which we feel is totally underhand as most people are not medically trained and put things down to ' wear and tear ' of life/age. Don't even have the courtesy to discuss, just make a ' judgement ' which is utterly disgusting
Teresa
Never EVER sell a ticket through this website. If a buyer lies when entering the event (saying they couldnt get in), not only you do not receive any money as viagogo will charge you its value! I sold 3 tickets for one event, through 2 operations. In the 1stone, no issue, as the buyer didnt lie about entering in the event. In the 2nd one, the buyer claimed the tickets were use before (they were not) and viagogo charged me the tickets value! After complaining multiple times they didnt care at all, saying that through the lack of proof, its the sellers fault! Complete disrespect to sellers
Margaret Martin
I was a little hesitant to order sandals online but I'm so glad I did. They look even better in person and the comfort level is unreal. I wore them on a full day out and my feet felt fine the entire time. The quality is solid too, nothing flimsy about them. Already thinking about ordering another pair in a different color.
Graham Burton
Don Andrew, is simply put my go to wine advisor. I could not have a more knowledgeable, likeable or trusted person to service my wine needs. He has provided exceptional service over the years I’ve been a member and has become a friend whose judgement and advice I consider second to none when ordering. Thank you Don.
Derek Western
I have used this insurance for several years and it helps beat the cheating car hire companies who want to push sell you daily Excess Insurance when you pick up your car. Hopefully you will never need to use this cover but, if you do, iCarhire are the company to be with. Fast, efficient and no hassle to deal with.
David the fair weather biker !!!
