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Recent reviews

Renan Fernandes

Renan Fernandes

Rated 1 out of 5 stars

I had a very negative experience with InterServer during a critical incident on my server. The server was hit by a DDoS attack and shortly after that, what appears to be a “null route” was applied, completely blocking all inbound and outbound traffic. This took all services offline with no direct mitigation options available on my side. The biggest issue was the support. I opened a ticket immediately, but I waited hours without any response. In an environment where downtime is critical, this already causes serious operational impact. I also tried contacting support by phone and was initially answered by an operator with an Indian accent who stated the issue would be transferred to the appropriate department. After that, several more hours passed with no resolution or follow-up. On subsequent attempts, the phone line was stuck in an endless queue with no actual assistance. Tickets also remained unanswered. Another major concern was the complete lack of proactive communication. There was no email explaining the block, the reason behind it, or any guidance on how to proceed. Additionally, the advertised 24/7 support did not match the actual experience, at least in this critical situation where urgent assistance was required. Regarding DDoS protection, the experience was also disappointing, as even after manually mitigating part of the attack by blocking IPs via script, the server was still placed into a restricted state without any coordination or communication with the customer. For services that require high availability and fast incident response, this does not feel like a reliable infrastructure provider.