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Recent reviews

Jason Garza

Jason Garza

Rated 1 out of 5 stars

ONE OF THE WORST TRAVEL EXPERIENCES — BE CAREFUL BEFORE BOOKING WITH SKY LUX TRAVEL! I am extremely disappointed and frustrated with Skylux Travel, their customer service, and their agent, Gerald. I paid nearly $18,000 for business-class airline tickets after specifically confirming over the phone that I was purchasing business-class travel. However, after receiving my money, the company issued an economy-class ticket for one of my flights instead of the business-class ticket I had paid for. This is completely unacceptable. When a customer pays this amount of money for business-class travel, they have every right to expect to receive exactly what was promised and paid for. What makes this situation even worse is the lack of customer service and accountability. I have tried contacting Gerald through phone calls, messages, and emails, but he has failed to respond and resolve this serious issue. Taking a customer’s money and then failing to provide the service that was agreed upon, followed by ignoring the customer when a problem arises, is extremely unprofessional. I feel misled and cheated by this experience. Paying nearly $18,000 and then discovering that one of my flights was booked in economy class is unacceptable, especially when business class was specifically promised. I strongly urge anyone considering booking with Skylux Travel to be extremely cautious. Make sure you verify every flight, cabin class, and ticket detail directly with the airline before paying. Do not rely solely on verbal promises. Based on my personal experience, I cannot recommend this company. The way this situation has been handled has seriously damaged my trust in Skylux Travel. I expect this company to take responsibility, correct the ticketing issue, and provide the business-class service I paid for. Customers deserve honesty, transparency, and professional customer service—not unanswered calls and emails after thousands of dollars have been collected. Think twice before booking with Skylux Travel. Protect your money, verify your tickets, and make sure you get exactly what you pay for.