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Recent reviews

Sophia Z

Sophia Z

Rated 1 out of 5 stars

Edward seemed like a nice guy, but I had a traumatic experience with my compassion key counselor named Sabjit. At first I found it very deep and helpful, and I thought Sabjit was good. Then, after 5 or 6 sessions, she just cut me off and said she no longer wanted to see me. This was after she told me she felt fine at the end of our most recent session when I asked her about something. I was devastated and confused. I asked if she could at least tell me why. She refused to tell me and said her decision was final. I was shocked. I put in a complaint about this. As a licensed therapist for 30 years, this is an extremely dangerous and unethical thing for a therapist to do. You should never cut a client off unless there is some instance of abuse and then the reasons should be explained honestly and transparently to the client. A number of my clients would have self-harmed or attempted suicide had a therapist behaved this way. She seemed to have no awareness of how unethical or unprofessional her behavior was, even referring to it in an email as a professional decision! This was even more disturbing to me. She also spent a lot of time in some sessions disclosing information about her past serious mental health issues. There was some information I wish she had not shared, as it was disturbing. I filed a complaint about being cut off suddenly with no explanation and received a debriefing session. I felt heard during the session and asked for feedback or evidence that Sabjit agreed not to do this to anyone else, and that Compassion Key therapists would be informed not to do this to any of their clients. I was told Sabjit spoke to someone else, so they couldn't provide feedback. I asked if I could speak to that person. I was ignored, and my email appeared to be blocked. My review of Sabjit which was relatively nice under the circumstances, was also removed. As such, I would not trust any of the reviews, given that they can be removed. Yet another example of unlicensed counselors with no training or awareness of ethics could do enormous harm. A sad and extremely disappointing experience overall.

Mrs Burr

Mrs Burr

Rated 1 out of 5 stars

I placed an order with Viovet on 26 August 2026 with delivery within 1-2days. Viovet then contacted me to advise of a delay. I asked them to cancel and refund as I needed the items straight away. They cancelled the order but as of 1 October they have failed to refund me or send me the items!! I have called them twice and they just fob you off saying there are NO MANAGERS on the premises to escalate to. The call wait is horrific in the first place (over 30 minutes) and I started off both times as number 40 something in the queue!! The staff could not care less about the situation. I have emailed at least 10 times asking for my money back and they don’t even respond to your emails!!! I am so upset and don’t expect this type of service from a trusted company. Please avoid and use someone like Amazon as at least they don’t steal your money! Order number 34667598 The money went out of my PayPal and has NEVER been refunded. You know this because I keep telling you!! Update following Viovet’s reply:- Sent an email on Saturday 26 September - no acknowledgement or reply from ANYONE at Viovet. Sent an email today 1 October as requested - no reply or acknowledgement or reply from ANYONE at Viovet. Let alone a MANAGER!! I believe that once they have your money you may or may not get your items and if you do well that’s great but if you encounter any problems then you are not going to get help from anyone at Viovet. So as of tonight, 1 October, Viovet have my money from 26 August and have absolutely no intention of returning it to me or sending me the goods. I am sure this is considered as theft! What a great way to make money! Well done Viovet! Keep up the great work!