My package was never received and I can not get anyone on the phone to assist me. The chat option is terrible and unhelpful and my emails are not responded to timely. There is not customer service.

Cheap the data is fast and free hot spot you can't beat that

My service technician, Stephen, arrived promptly this morning (10/9/25) at 8 am.  Stephen quickly identified my internet problem, replaced my external internet wire, and my internet was up and running in about one hour.   My only complaint was that it took Brightspeed 6 calendar days to send out a technician, which to me, is an eternity.   

Application process was thorough and easy. I did have an issue with the verification of the phone number used during applying, however the email verification works well. 

Someone answered the phone and I explained my problem.  The employee asked if he could call me back and he did and solved the problem in less than 5 minutes.

Thank you,

I have not had any issues using rest for my virus protection. 

I got the information I needed.  I had to go through a few extra steps to get it.... my password didn't work, so email back and forth, and am in person phone call. 

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