I thought I had a good place lined up to park. Set up my reservation all good right? WRONG! Once I arrived the app did not show me a open gate button. I was told by Walter "not a person at all", that when I got there make sure my app was open and blue tooth was on. Sounded like the gate would just open. Well I'm outside, can't get in so I call their number and get Walter. After all the BS I'm told that since this is NOT A EMERGENCY he can't open the gate or give me a code. Really? You not providing me with the service I paid for and that not a problem that should be fixed? I out of driving time can't go anywhere but he wanted to make sure I didn't block their dang gate. I had to purchase another appointment with the qr code and then I finally get in. Your AI isn't very intelligent. This could have been a simple fix but it was turned into me having to spend more money! If I don't get my refund I will never stay with them again. I will give the a second chance if my money is returned but they should really get their response to problems fixed. A truck driver can't just go somewhere else. And they should realize that. KNOW YOU CUSTOMER PEOPLE!!!

Beware. This felt like a scam to us. Our driver booked and paid for a semi-truck parking spot through Truck Parking Club in Calumet City, Illinois. On July 26, 2026, our company received two parking tickets while our driver was parked in the reserved spot. Our driver provided all the receipts and reservation confirmations. When we contacted the court, we were told semi-truck parking wasn’t allowed in that area. The listing later disappeared. Selling a spot as semi-truck parking when the court told us semis couldn’t legally park there felt like false advertising.

Wolfgang from Truck Parking Club confirmed that we’d receive a refund check for both tickets. More than a month later, we still have no check and no update. Nobody answers when we call, and the “Contact Us” form hasn’t worked any time we’ve tried it. We’ve asked for this to be escalated to upper management and are still waiting for a response.

It’s infuriating that our driver paid for a reserved spot, our company got two tickets, and we’re still chasing a refund Truck Parking Club already promised.

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