The 007Store Customer Service Team was superb. Extremely helpful and concerned about an important item I purchased that required attention. They immediately jumped into action to rectify the situation... See more
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Review summary
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Reviews shaping this summary
Always reliable, and good quality products! For a Bond fan, this is the ultimate toy store!
Company replied
Very satisfied with the James Bond 007 coin set. Arrived well before estimated delivery. Appears to be a great value. Gary Iowa, USA
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Communication was excellent = acknowledgement of order + notification of shipping. Packaging couldn't have been more secure and item despatched very quickly. I would be very happy to buy again from th... See more
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Company details
Information provided by various external sources
In celebration of. Inspired by. As seen in. Introducing 007Store.com, the official online emporium featuring products inspired by the James Bond franchise, including legacy pieces and designer collaborations.
Contact info
Humber Road, NW2 6EW, London, United Kingdom
- +44 208 208 1166
- customerservice@007store.com
- 007store.com
4.1
Great
775 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Excellent service
Really great quality and service provided by the store. Love everything that has arrived so far.
January 26, 2026
Reply from 007 Store
Hi John,
Thank you so much for your feedback!
We’re really happy to hear that you’re satisfied with the quality of our products and the service we provide. Knowing that you love everything you’ve received so far truly means a lot to us.
We look forward to serving you again soon!
Many thanks,
007 Store
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Reply from 007 Store
Hi Gaye,
Thank you for your feedback! We’re glad you were satisfied with our customer service and appreciate you taking the time to share your experience.
Many thanks,
007 Store
Hi,not a good experience hence the one…
Hi,not a good experience hence the one star,I really can't get over the stupidity of the 007 store,I bought a 007 backpack & did specify that I wanted a gift bag to match,they sent me x2 gift bags half the size,if I cut the backpack in half then it might have fitted,really not happy a joke .
December 25, 2025
Reply from 007 Store
Hi Mr Conway,
Thank you so much for your feedback.
Our customer service team is always committed to finding the best solution for our customers. Due to a temporary stock issue, the larger gift bag was unavailable at the time of shipment.
You’re welcome to return the gift bags for a refund, and our customer service team will be happy to assist you further.
Many thanks,
007 Store
Reply from 007 Store
Hi Bjorn,
Thank you for your feedback!
We’re glad to hear you were happy with the fast delivery. Our team works hard to ensure orders arrive as quickly and smoothly as possible, and we truly appreciate your support
Many thanks,
007 Store
Good quality item
November 24, 2025
Reply from 007 Store
Hi David,
Thank you for your feedback!
We’re glad to hear that you are happy with the quality of your item. Your satisfaction is very important to us, and we truly appreciate your support.
Many thanks,
007 Store
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Reply from 007 Store
Hi,
Thank you for your kind feedback!
We’re thrilled to hear that you enjoyed the gifts. It’s always our goal to provide items that bring joy, and we truly appreciate your support.
Many thanks,
007 Store
Awful
Awful. The 007 Store Customer services cannot answer a straightforward question which has went ignored. I shall shop for my Bond merchandise elsewhere.
November 21, 2025
Unprompted review
Reply from 007 Store
Hi Paul,
Thank you for your feedback.
Our Customer Service team replies to all emails we receive, and we have no record of any unanswered messages under your name. Sometimes emails can be filtered, blocked, or sent with incorrect details, which may cause a misunderstanding.
Please feel free to contact us again at the same email address so we can assist you promptly.
Many thanks,
007 Store
Brilliant site for 007 ephemera the…
Brilliant site for 007 ephemera the customer service is very good and the delivery is prompt.
October 25, 2025
Reply from 007 Store
Hi Marc,
Thank you for your feedback.
We’re delighted to hear that you enjoy our 007 collection and that you’ve had a positive experience with both our Customer Service and delivery. We truly appreciate your support and look forward to welcoming you back again soon.
Many thanks,
007 Store
Quick and easy
October 25, 2025
Reply from 007 Store
Hi Matthew,
Thank you for your feedback.
We're glad to hear that your experience was quick and easy. We appreciate your support and hope to serve you again soon.
Many thanks,
007 Store
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Great for my London Trip
Ideal items l needed for a recent trip to London
Well packaged and well worth the money
October 25, 2025
Reply from 007 Store
Hi John,
Thank you so much for your feedback.
We're delighted to hear that you found the ideal items for your recent trip to London and that everything arrived well packaged. We're glad you feel it was worth the value, and we hope to welcome you back again soon.
Many thanks,
007 Store
All is good for those willing to wait
The item took about 4 weeks to arrive here in Australia, was well packed and in good order. Love it.
September 24, 2025
Reply from 007 Store
Hi David,
Thank you for your feedback.
We’re pleased to hear that your item arrived safely and that you’re happy with it. As clearly stated on our website, international orders — particularly those travelling as far as Australia — can occasionally take longer due to customs checks and local processing times. These timeframes are outlined at checkout to help set accurate expectations.
We’re glad the parcel reached you in perfect condition, and we appreciate you choosing us. We look forward to serving you again.
Many thanks,
007 Store
Reply from 007 Store
Hi Dennis,
Thank you for your feedback.
We truly appreciate your support and are delighted to hear that you’ve had such a positive experience with us. We look forward to continuing to provide you with the best service every time.
Many thanks,
007 Store
Prompt delivery!
September 25, 2025
Reply from 007 Store
Hi Denby,
Thank you for your feedback.
We’re glad to hear that your order was delivered promptly. We appreciate your support and look forward to serving you again.
Many thanks,
007 Store
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A seller that I would recommend.
Communication was excellent = acknowledgement of order + notification of shipping. Packaging couldn't have been more secure and item despatched very quickly. I would be very happy to buy again from this seller.
September 25, 2025
Reply from 007 Store
Hi Brian,
Thank you so much for your feedback.
We’re thrilled to hear that you were happy with our communication, packaging, and quick dispatch. We’d be delighted to welcome you back for your next purchase!
Many thanks,
007 Store
Lacklustre First Experience
Ordered the "Golden Gun" replica as my first order totalling £105. Wrong item was sent. Had to repackage and make a trip back to the post office to send it back. They waited to receive it before sending the correct item. Total time from order to receipt was 3 weeks. Considering the luxury price point of the 007store I would've expected a pro-active goodwill gesture to turn around a poor first experience but nothing was forthcoming. I only received a 15% refund when the item arrived and the display box and gun were badly scuffed / scratched and I chose to keep it instead of returning it again for a full refund.
Expect more from a retailer licenced to use the "007" name.
--- (Edit/Reply to below)
An exchange was carried out, because they sent me the wrong item, allowing me to exchange a wrong item is not something I need to be grateful for, it's the bare minimum of my consumer rights to receive the item I actually ordered.
For clarity.
August 4, 2025
Unprompted review
Reply from 007 Store
Hi Adam,
We’re sorry to hear that your experience didn’t meet your expectations.
However, we’d like to clarify that a return and exchange process was offered and carried out in line with our standard policies, including a goodwill refund. We're always happy to assist, but also need to ensure fairness on both sides.
We appreciate your feedback and will take it into account.
Many thanks,
007 Store
The 007Store Customer Service Team was Superb!
The 007Store Customer Service Team was superb. Extremely helpful and concerned about an important item I purchased that required attention. They immediately jumped into action to rectify the situation and make it right. The 007Store's Customer Service team couldn't have been more friendly and treating the matter with utmost concern. They not only allayed my disappointment, but swiftly assured me of satisfaction. And true to their word, they delivered promptly on their promise to make things right. The 007Store has world class Customer Service, the kind that seems to have disappeared in today's age, but I would expect nothing less from EON Productions and the James Bond franchise. A true class act all around. Thank you again for all your help. Five Stars! 🌟🌟🌟🌟🌟
August 26, 2025
Reply from 007 Store
Hi Michael,
Thank you so much for your kind words and thoughtful review.
We’re truly delighted to hear that your experience with our Customer Service team met the high standards we strive for. Ensuring that every detail is handled with care and professionalism is central to what we do — especially when it comes to a brand as iconic as 007.
Your appreciation means a great deal to us, and we’re so pleased we were able to resolve the matter to your satisfaction.
Thank you once again for your support and for being part of the 007Store community.
The 007Store Team
Wrong item send and broken
Wrong item send and broken. Customer Service did not offer any help. Very poor service would never buy there again. Really sad how this store represents the 007 brand in such a bad way to fans
August 25, 2025
Reply from 007 Store
Hi Marcel,
We're sorry to read your review, but we must clarify that your statement is not accurate.
Our customer service team responded promptly and offered a return solution so the correct item could be sent to you. This was entirely in line with our policies and standard practice.
We always aim to deliver a service that reflects the 007 brand, and we regret that our assistance has been misrepresented in this case.
The 007Store Team
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The shipping was fast and very good
The shipping was fast and very good. Thanks for all !
August 25, 2025
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