0800 Repair Reviews 34,008

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, efficiency, and friendly demeanor, often highlighting specific individuals for their exceptional service. The service provided is frequently described as excellent, with many people appreciating the professionalism and the thoroughness of the work, from initial contact to job completion. Reviewers also found the customer service to be very helpful and understanding, making the overall experience pleasant and straightforward, especially when organizing appointments or addressing concerns. However, some people were dissatisfied with the progress of their boiler repairs, noting delays and a lack of communication after initial contact, leading to extended periods with partially working or un-repaired systems. There were also instances where customers felt that emergency response times were not met, and that issues were not fully resolved despite multiple visits or claims of completion.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, courteous, and... See more

Service

People report positive experiences with service, often highlighting the efficiency and friendliness of staff... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the friendly and helpful staff who... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boiler breakdown down no error code showing. Engineer phoned Baxi they got it wrong . Martin from 0800 very knowledgeable and experienced Engineer found the fault and fixed. So glad as no hot water fo... See more

Company replied

Rated 5 out of 5 stars

Im a landlord and a managing agent had a boiler issue. Telephoned 0800 spoke to Admin lovely Chloe who is very helpful and understanding of customers needs. I must say all their staff give very good c... See more

Company replied

Rated 5 out of 5 stars

re/BV1XJK had originally booked a boiler refit from another company but, they were unable to attend. A very nice gentleman arrived in their place, explained the situation and made a start. I didn't... See more

Company replied

Rated 5 out of 5 stars

A new boiler was fitted in my property last week by Kane and Sam from 0800 Repair. They worked hard and efficiently and were very helpful, friendly and professional. I have also had telephone contact... See more

Company replied


Company details

  1. Repair Service

Written by the company

We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.

0800 Repair

Written by the company

What we do!
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
Home Service
Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
Insulation Services
We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
New Build Developments
We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
Service and Repair
We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
Social Housing
A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
Renewable
Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
Part of a Global Family
We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
Key Stats
• 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees

Contact info

4.8

Excellent

TrustScore 5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Boiler problem

I rang 0800 repair about a problem with my boiler and spoke to Chloe Coning. She was very pleasant and booked me an appointment with an engineer.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Home Repairs

I was encouraged to apply for boiler, loft insulation, vents & fans through the government grant scheme. I was contacted by Geraldine, The Appointments Manager, she was very courteous & helpful on our phone conversations. After our first call, Geraldine done her work assembling the workmen team & the very next day she called back again to confirm the scheduled work date which was suitable for both of us.

The workmen came to my house on the date & time Geraldine & I agreed, all the workmen very very meticulous, respectful & very clean whilst in my house. They carried out the work with very little mess & fuss, wore protective overshoes & tidied up at every step of the way.

I can only thank Geraldine & her team very much for the first class job they done in my house & I wouldn’t hesitate to recommend 0800repair to anyone of my family, friends & colleagues for any home repairs or installations

Thank you again Geraldine & 0800repair

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a number of queries about an application

I had a number of conversations (both telephone and email) with Felicity Middlemiss, and I have to say that they were all handled in a professional and courteous manner. All questions were answered precisely and I fully understood their content.

Also, I had a query about an arranged appointment date, and Joanne Thompson was more than helpful in rebooking the appointment, to suit my wishes. A very pleasant conversation.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have spoken to Georgia quite a few times over the last few days, she is a lovely lady with a great attitude. She couldn’t do more to help. She’s a godsend to your firm.

May 21, 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

I am very happy with my dealings with…

I am very happy with my dealings with 0800 , all of the staff who have contacted me have been friendly & helpful , many thanks to Megan Thornton
for keeping me up to speed with our solar enquiry. 👍

May 5, 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Im a landlord and a managing agent had…

Im a landlord and a managing agent had a boiler issue. Telephoned 0800 spoke to Admin lovely Chloe who is very helpful and understanding of customers needs. I must say all their staff give very good customer service 5 stars from me.

May 20, 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

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