Had a very unexpected experience today as my postman popped a postcard through my letterbox! Don’t normally take much attention to them but I continued to read and decided to call the number! I spok... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Joanne Thompson rang me to book a surveyor visit. She was really pleasant and very knowledgable about the surveying process. This company seems to employ some really nice staff. Well done 0800Repai... See more
Company replied
Boiler repair. Very good customer service and communications: kept in the loop throughout. The boiler needed a part that had to be ordered in, but Laura Anscombe and Chloe Coning kept us inform... See more
Company replied
Geraldine Combe made sure i understood every step involved, she gave me time to think it through with my husband before we agreed on a date for the installation. She is calm and patient. I experienc... See more
Company replied
Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.8
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
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Had a very unexpected nice experience today…
Had a very unexpected experience today as my postman popped a postcard through my letterbox! Don’t normally take much attention to them but I continued to read and decided to call the number! I spoke to a lovely very friendly lady (Joanne Thomson) and she was very helpful and explained everything clearly to me !
She made it very easy to understand everything! Thank you Joanne !
🤞 it all goes well!
August 5, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke with Danielle Ward and she was…
Spoke with Danielle Ward and she was very knowledgable and answered all my questions. I have now booked to have a survery
August 5, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
We recently had Solar Panels installed…
We recently had Solar Panels installed and today we received the final paperwork which included the MCS
Certificate. Every step of the way we were kept informed of what was happening by Jade Richardson-Tatters. Jade along with everyone involved in the installation were amazing and we would have no hesitation in recommending this great Company.
Many thanks to you all.
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Martin Bell
Martin Bell attended our home and was friendly, courteous and knowledgeable. We feel he went the extra mile to diagnose the problem with our boiler and thought he went out of his way to get the parts and come back in the afternoon to do the repair.
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I received a call from Laura Anscombe…
I received a call from Laura Anscombe explaining an appointment had been made to inspect my house, she was very friendly and polite, thank you Laura
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Boiler repair
Boiler repair. Very good customer service and communications: kept in the loop throughout.
The boiler needed a part that had to be ordered in, but Laura Anscombe and Chloe Coning kept us informed throughout.
Our heating engineer, Chris Ditchburn, worked efficiently and cleanly, and gave us some helpful hints about boiler maintenance.
Absolutely a five-star service from start to finish.
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great Customer Service by Georgia
Georgia has been exceptionally helpful to me in trying to get everything checked out and appointments made to complete the Initial process. Excellent service.
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura rang today to book appointment…
Laura rang today to book appointment and was so lovely. Friendly yet very professional, organised things calmly and proficiently. A real asset to the business.
August 4, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Joanne was friendly and professional
Joanne was friendly, professional, and efficient throughout. She completed everything I needed without any fuss and made sure I understood each step by explaining the process clearly. She also answered every question I had, which made the whole experience straightforward and reassuring.
August 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
I was called today by 0800 repairs…
I was called today by 0800 repairs regarding the servicing of my boiler. The person I spoke to Jessica ROBERTS was very polite and quickly arranged a date and time for the service. It’s nice to talk to someone who really knows their job.
August 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
It was a pleasant experience talking…
It was a pleasant experience talking with Joanne Thompson at 0800 REPAIR. She was friendly, patient, very knowledgeable and made me feel at ease.
August 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Customer Service Jade
Customer Service Jade excellent to deal with she is very efficient and knowledgeable can always rely on her to do what is asked of her.
August 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
The booking agent Chloe Coning was…
The booking agent Chloe Coning was excellent on my call.
August 3, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danny was a great help on behalf of 0800
Danny was very helpful and friendly and not only fully answered my queries but also text messaged all relevant information to me immediately.
Danny was very professional and I greatly appreciated his assistance.
Many thanks
July 31, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Laura was very polite explained…
Laura was very polite explained everything that he going to happen on there visit to our home I would be very comfortable speaking to her again x
July 31, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Phone answered in no time
Phone answered in no time. Chloe was really pleasant and attentive. My service was booked in no time. Than you
July 31, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke today with a Laura Anscombe
Spoke today with a Laura Anscombe, she was a amazing, so polite and understanding with booking in the repair/service understanding family life and being so considerate. Honestly appreciated her manner, she was lovely
July 30, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Spoke to Lovely Laura from 0800 for a…
Spoke to Lovely Laura from 0800 for a breakdown boiler . As there was a baby in the house Laura made a priority and had the engineer straight out. Great unferstanding from Laura and service from the engineer. Thank you Laura and 0800.
July 29, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Danielle was helpful perlite and…
Danielle was helpful perlite and patient as I am not good with technology
July 29, 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
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