Great communication and customer service. I ordered last night and received a phone call this morning because they had gone out of stock of the item I had ordered. I had a nice conversation with a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a rare piece of equipment - to their credit they stock things else has - and an additional item from them late Friday/weekend. They only dispatched the items the following Tuesday, which is a... See more
Company replied
Excellent company, had a small problem with my order (out of date item) and was sent a replacement via next day DHL service. Staff were friendly and responded to my email very quickly. These guys h... See more
Amazing company. Very helpful from beginning to end. Parcel was delivered quickly and any queries I had were answered straight away. Needed to send something back and was helped massively over email a... See more
Company details
Information provided by various external sources
Esoteric Hydroponics Ltd was born from a dream; to boldly grow where no one had grown before, and to boldly grow with a technology that no one had used before! So this dilemma had evolved and a solution needed to be found. A new hobby was discovered an...
Contact info
United Kingdom
- 1-hydroponics.co.uk
4.7
Excellent
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing team and a well run business
Amazing team and a well run business. With great customer service. Have everything you need novice hobbyist or pro. I've been shopping with this team for some time and always look after me as a customer. The packaging is brilliant too dont throw this away it's great to reuse these sheets of panda film. Always fair never beaten on price. Trusted 5*
July 6, 2022
Unprompted review
Advertisement
Excellent company!
Excellent company, had a small problem with my order (out of date item) and was sent a replacement via next day DHL service. Staff were friendly and responded to my email very quickly.
These guys have been around a long time, buy with confidence!
January 13, 2022
Unprompted review
Outstanding
Outstanding quality and service look forward to ordering from them in the future.
May 13, 2021
Unprompted review
Good guys
Good guys. Very quick to help, friendly and efficient.
shopping here has been an easy and pleasant experience.
Bob Bangers
March 11, 2021
Unprompted review
The order has arrived
The order has arrived, everything is in place, communication with them is excellent and fast. All the best to a team that works flawlessly!!!!
March 9, 2021
Unprompted review
Advertisement
esoteric guildford
Ordered some stuff from these guys, it came so quick I'd barely finished ordering it. Awesome service, higly recommended.
October 28, 2020
Unprompted review
Mix up then exceptional service to sort it
Got my order mixed up, I asked for a discontinued bulb so they sent me the latest, all staff were polite, happy, friendly and much more, took the time to explain what's was happening with super fast delivery, I expected to be angry about getting the wrong product but I am more than happy with the treatment and replacement. Will definitely do business again, can't fault them 🌟 🌟 🌟 🌟 🌟
May 20, 2020
Unprompted review
Good products - might want to revisit delivery system though
Ordered a rare piece of equipment - to their credit they stock things else has - and an additional item from them late Friday/weekend. They only dispatched the items the following Tuesday, which is a little long but manageable. Then their chosen delivery company (they use DHL, so beware!) two days in a row attempted delivery to the wrong address (I live in Kensington, they seem to have geotagged attempted deliveries in Purley!). On day three of delivery attempts, luckily, it finally arrived, and am very satisfied with it!
February 7, 2020
Unprompted review
Reply from Esoteric Hydroponics
this a a reveiw on dhl and not us. all couriers are crap to be honest we have tried them all.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.