1040.com Reviews 39,307

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use, clear instructions, and user-friendly interface, making the tax filing process straightforward and less stressful. Many appreciate the efficiency, noting that they could complete their taxes quickly and without hassle. The service is often praised for its affordability, with many consumers finding it significantly cheaper than alternative options. However, some people were dissatisfied with certain aspects, such as occasional freezing pages or difficulties in navigating specific forms. A few users also mentioned challenges with the pricing structure, particularly regarding unexpected fees or the inability to easily revert to free filing options after initial selections. Some also noted issues with the website's functionality, like the lack of a clear summation of multiple entries or problems with auto-population of data.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use, clear instructions,... See more

Price

Users describe ambiguous interactions with price. Many reviewers appreciate the affordability, noting it's... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise its ease of use,... See more

Instructions

Customers generally found the instructions to be clear and easy to follow, praising the step-by-step guidance... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service for being quick,... See more

Based on these reviews

Rated 5 out of 5 stars

Taxes are stressful because I'm always worried I'll read something wrong and make a mistake. Paying an accountant is out of my price range. That is why I love 1040, I know how much I'm paying BEFORE... See more

Rated 5 out of 5 stars

This was super easy and fast. I had started with another service that had dated information on its software and spent hours trying to figure out what they were doing with expired forms and why they w... See more

Rated 5 out of 5 stars

Every question was very clear. I had no issues with trying to interpret what data/amounts were being requested. Made the whole experience less "traumitizing".

Rated 5 out of 5 stars

This was made to be so easy and that helps a great deal as I'm not good at accounting type of forms. Thank y'all so much. BUT, I need a n IRS pin number because my return keeps getting rejected!!!


Company details

  1. #8 of 17 best companies in Tax Preparation Software
  2. #5 of 10 best companies in Tax Preparation

Written by the company

1040.com – File your taxes online for $34.99. Just one amazingly simple price. It doesn’t matter who you are, how much you earn, or how you earn it. Our flat-rate $34.99 price is for everyone.


Contact info

  • East Palmer Street 235, 28734, Franklin, United States

  • 1040.com

4.5

Excellent

TrustScore 4.5 out of 5

39K reviews

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Rated 2 out of 5 stars

Menus confusing

Menus confusing. Had a misspelled name and program didn't catch it. Had to correct and refile after April 15.
Blocks where numbers are added wouldn't accept without double tap. Overall system was difficult

April 14, 2026
Rated 2 out of 5 stars

Clunky

I tried 1040.com as part of the IRS's "free file" program. Unfortunately, it leaves a lot to be desired:

1) Overall, it's clunky to use, and not very user-friendly. The interface is not that intuitive either.

2) The instructions are rather poor, making it unclear exactly what fields need to be filled out on certain forms—or if it's even necessary to fill out a certain form at all.

3) From one bank, I had received nine different 1099-INT forms. And guess what? 1040.com made me enter the exact same contact info and tax number for this bank NINE times. Ridiculous! 😝 It should have just remembered all that information after the first entry.

4) 1040.com tried to charge me a penalty for not making estimated tax payments. But when I searched their so-called help on this topic, absolutely nothing came up! So, I had to keep playing around with a form at the very end, which eventually erased my supposed penalty.

5) The site went down for about 30 minutes while I was trying to do my taxes. Incredibly frustrating! 😖

OLT.com (Online Taxes) is a bit better and less confusing than 1040.com, and the only reason I didn’t end up using them instead is that I would have had to pay to file my state return.

There was actually one main advantage of using 1040.com: both my returns were FREE. 😊 So, I'm grateful for that, but if I could do it all over again, I'd probably just use another site instead, even if I had to pay a modest fee.

Anyway, while 1040.com offers a great way to save money, that's really about all it has going for it. 😏

April 15, 2026
Unprompted review
Rated 3 out of 5 stars

I was happy that i could ask questions…but Not the use of my personal Info

I was happy that i could ask questions through your links- I'm slow & read everything so - i got timed out a few times. This was a little frustrating, but i understood it was for my own safety, I do NOT like the selling my info part and tried to have that removed- actually i pressed the buttons and everything - but I couldn't get past my birthdate in you site- contacted support and " they thought it might be my BROWSER" ??? -I tried hitting the Back Button & the next thing I knew- I had to re-sign in and change my Username- so I'm hoping the LIMITATIONS on my personal information that I opted out of you sharing stayed in because i had to redo one of my forms entirely....They were very helpful so I'll be looking into that and resign in tomorrow,

April 16, 2026

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