121Shoes Reviews 

444
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more

Rated 5 out of 5 stars

On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more

Rated 5 out of 5 stars

Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.


Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(444)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Susan in the shop was so helpful and I got my lovely new Ecco Ladies golf shoes in time for my holiday. Highly recommend this company as first class service.

April 30, 2023
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Rated 4 out of 5 stars

Mens Clarke's Shoes

Price very good and happy with process & shoes.
Would have been 5 stars if I'd been told about date of despatch & ETA.
- first I knew was email from royal mail.

February 5, 2023
Rated 5 out of 5 stars

Brilliant service

I had tried several shops to find these particular shoes, Clark’s, with no luck. Tried online too, not much luck. Visited 121 for first time. Exactly what I wanted. Ordered late Wednesday night and I was wearing them Saturday lunchtime. What’s not to like. I’ll definitely be buying from you again.

February 1, 2023
Rated 5 out of 5 stars

Found exactly what I wanted

Found exactly what I wanted, Easy transaction. My only comment would be that I bought a sale item and took advantage of the 10% off your first order, but it wasn't immediately apparent this only applied to full price items.

December 31, 2022
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Rated 5 out of 5 stars

Quality shoes

Great quality golf shoes at an excellent price.
Answered a query about delivery very promptly and item received within a few days.

January 7, 2023
Rated 5 out of 5 stars

Excellent service

I have ordered from this shop previously and been impressed by the efficient customer service. I was sent an email about the New Year Sale and ordered a pair of discounted boots. They arrived yesterday and are perfect. I felt confident ordering again as you receive a bag in which you can return any items which don't fit or are not suitable upon close inspection.

January 7, 2023
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Rated 5 out of 5 stars

Bought a pair of shoes at this shop…

Bought a pair of shoes at this shop online, only to realize afterwards that their physical shop is 1 mile away from my home. Called the shop and ask them if I could collect at the store instead of waiting for the post. They changed the delivery to the shop with no problems. Great customer care.
The only thing I will point out is that they only accept online payment via PayPal which is not the best option in my opinion.
Will be visiting the physical shop more often now that I know it exists.

October 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Good service

Good service, good price, good delivery. One small suggestion notification of pending delivery rather than 'completed on our side' would be better.

August 6, 2022

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