123-3D.co.uk Reviews 

126487)

Review:
Bought a SUNLU FilaDryer S4 on 17 Apr 2025 (Order 126487). It’s defective (powers off within ~60 seconds; flickering display). I emailed 123-3D on 31 Aug 2025 with a warranty/RMA request. As of 12 Sept 2025: no acknowledgement, no help. This is bad customer service — they don’t respond to emails.

I expect a prepaid RMA and a prompt replacement/repair (or a refund if that’s not possible).
Video evidence:
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If this is ignored, I’ll escalate via my payment provider and the relevant authorities. I’ll update this review when resolved.

Initially impressed with 123-3D returning my unanswered call despite not leaving a message.
However after spending over £700 in one (and my first) order I still had to pay for next day delivery - which is not guaranteed next day, despite being told over the phone it was. The free option doesn't give details about how or with whom it's sent, bit of a concern considering the order value.
Was also told a signature would be required - this was not true, I only happened to come across my order due to leaving the property for lunch where it was sitting next to a welding bench covered in metal spray. Amazing.
Over £55 of my order was missing with no notification, was told it's due to it being on back order - not a massive issue but whilst on the phone trying to establish what the situation was the woman on the other end honestly just sounded bored and uninterested - terrible customer service.
Really disappointed, won't be spending money here again.
Currently awaiting a refund for missing item...

Emailed regarding a printer part replacement for my new printer and the customer services sorted my needs within 2 emails.

I cannot believe how well the company looks after its customers and its service team is very prompt and helpful. My original purchase was delivered the next day.

Excellent! Ordered a printer on Monday and it arrived safely on Tuesday. Can't fault that. Now to play!

They went above and beyond in reassuring me that my printer would be delivered that day when I myself got a little confused after ordering a K2 plus. Would highly recommend and customer service is brilliant. I would highly recommend and would not hesitate to use again. Thank you 123-3D

Bought a voron 3d printer kit from 123-3d. Spoke to Steve who was very helpful with the purchase. Becky also helped to offer alternatives machines. I was really impressed with the Ldo kit. Beautifully packaged and good quality parts. No printed parts included which makes up a significant portion of the build. Steve supplied these at an extra cost which was competitive.

This is my first experience of 3d printers and the learning curve is steep. Steve has been brilliant offering help and advice when I’ve needed it via email.

I’m very happy with 123-3d and will continue to use them.

Ordered on a Friday morning and delivered on Saturday morning. K1 max 3d printer and extras ordered, all arrived safely. Will be back for more supplies

Ordered a Elegoo saturn 4 ultra and wash and cure unit both came pretty quick but unfortunately the units I received had EU plugs to them not UK so have been left slightly out of pocket having to replace a cable and buy an adapter that holds the plug firly for the wash unit so it doesn’t keep falling out and becoming unplugged

Superfast service, totally hassle free, just what I needed at a great price, they even gifted a pen !! Will use again and highly recommend, thank you

Overall I had a good experience with 123.

Whilst I didn't get the expected notification email re delivery from 123 I did get an update from DPD. Maybe I misunderstood where i was supposed to get the email from.

There was some problems with the courier, they opened the package and removed an item from the delivery. (A pack of gummy bears!)
Im now looking hard at DPD on this one, the 'resealed by DPD' packing tape is looking rather suspicious.

Oh, whilst i was writing this I got a response back from customer support, thats pretty impressive - under an hour. If they resolve it and its a DPD issue then ill adjust the score. I suspect it might be. It could also be a packing error by Prusa. Fingers crossed.

UPDATE:

Ok, despite the unfortunate circumstances re the delivery which i absolutely do NOT put down to 123-3d, I had a really excellent experience with their customer support. Really fast response and an update. In short they made good and that was extremely welcome.

Bought a printer kit and an spool of jupiter series filament.
Everything arrived perfectly, and their filament is very good. I didn't knew it at the time because it was one of the first ones I tried, but after tried others I realize the quality is quite good.

I recommend them a lot

i ordered the anycubic kobra 3 combo late last night and it arrived half past nine this morning, fantastic service and delivery, product packaged really well. i will be using this company again highly recommended

Highly recommend company, my go to UK based shop now. Have purchased a number of things from this company and been very pleased with the prices and delivery. Recently had an in warranty issue with my Ender 3v3ke and reached out for support. Excellent service, part delivered the next day, very impressive.

Ordered 4 filaments for my 3d printer. They were a great price and the cheapest I could find…Top brands too! They came before the delivery date which I appreciated. I have since put in another big order. Very happy! 😊😊

I bought a replacement piece for our Creality printer for a better price than the manufacturer was offering. It did take almost 3 weeks to arrive, which was longer than I expected.

Great price and speedy delivery

I'm very happy with my order and will be shopping with these guys again. Glad I came across a YouTube video and found out about them.

Good priced products. Nice little freebies inside. Fast shipping 5*

I never had a company so willing to listen and help. I have had 3 different people,

1 time when I got my 3d printer to ask which is the best for the beginner

Later on due to a fault with the leveling I got a brand-new leveling CR to fix my problem.

Due to me not being the best at exchanging parts of my 3d printer, I once again later on got helped for installing it.

All very friendly and non rushing, will for certain be buying all my stuff from them because I know when it goes wrong, I am able to get good service!

I ordered a printer that was cheaper than anywhere I'd seen it. Ordered on the 23rd December not expecting it to arrive before Christmas, but it arrived the next day. Great service and great value.

Incredible service! Ordered after 4pm on a Thursday and it all arrived on Friday. I was missing a UK plug (came with a European one), emailed at 4:50pm Friday. Was at my house by 7:30am Saturday.
Can't fault them.