Ellen was absolutely amazing, she organised 4 flights for us and she did with patience as we were very picky and chosey with when & how we want to travel. She stay with us and through her 5 star tra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ellen has been great and she is very gentle and patient. I was so distressed after my ticket was cancelled the day before my departure and l contacted her and she helped in a very short space of time,... See more
Jade is absolutely amazing! She is always just a phone call away and has helped us book many tickets over the years. Right now, we’re in the process of booking our next trip with her, and as alway... See more
Sara was just brilliant from the initial phone call. Her communication is is great, she answered and explained all questions l hadand managed to find flights for my travelling dates without the need... See more
Company replied
Company details
Written by the company
123flights is a UK-based, IATA-certified travel agency specializing in affordable flights, corporate travel, bespoke holiday packages, and luxury vacations. We’re known for reliability, transparency, and exceptional customer service, making us a top choice for travelers looking to book budget-friendly flights, family holidays, and business trips. Our expertise spans from arranging personalized itineraries and private jet charters to offering exclusive deals on flights and hotels worldwide. Whether you need a last-minute booking, a stress-free business trip, or a dream holiday package, 123flights makes travel planning easy, affordable, and efficient. With our extensive network, we secure the best rates on flights from the UK to destinations like Dubai, New York, Cape Town, and beyond. From discounted flights and holiday packages to luxury escapes, 123flights ensures a hassle-free experience tailored to your needs. Book with confidence, as 123flights is dedicated to providing safe, comfortable, and cost-effective travel solutions. Discover why thousands trust us for their travel needs—reach out today for the best deals on flights, vacations, and corporate travel.
Contact info
13 Station Road London, SE25 5AH, London, United Kingdom
- +44 207 112 9093
- social@123flights.co.uk
- 123flights.co.uk
4.8
Excellent
212 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So literally this is my first time…
So literally this is my first time booking tickets with Sara everything was just absolutely amazing easy and she's very nice and calm ☺️ I had a very good experience with her this service is so fantastic thank you very much
February 25, 2025
Unprompted review
Advertisement
I am very grateful for the service…
I am very grateful for the service provided by Jade. She is truly excellent at what she does. I truly appreciate your help. Highly recommended! Thank you, Jade.🙏
January 2, 2025
Unprompted review
Best ticket provide me -Best service
Sara provide me -Best service
Good quality of appraoch
Affordable rate
Good follow up services
Easy reachable
I already shared with my friends -
January 16, 2025
Unprompted review
Jade is amazing
Jade is amazing, answered my all queries and I am very happy with her service, she helped me to find suitable flight dates for us.
January 29, 2025
Unprompted review
Review for Jade - Outstanding Travel Agent!
Jade is absolutely amazing! She is always just a phone call away and has helped us book many tickets over the years. Right now, we’re in the process of booking our next trip with her, and as always, she finds exactly what we need within our budget. Her service is top-notch, and she makes the whole booking experience so easy and stress-free. Highly recommend her to anyone looking for a reliable and efficient travel agent. Thanks for the great service, Jade!
January 10, 2025
Unprompted review
Advertisement
Here’s a polished review
Here’s a polished review:
Maria has been incredibly helpful in finding flights for our family and showed great patience while exploring all our options. My parents have booked with her before and had a great experience, and I’ll definitely be using her for all my future flight bookings as well. Highly recommend her service!
January 16, 2025
Jade is excellent team player
Jade is excellent team player. She is very kind and helpful. Whenever anyone needs help she is always available there. Superb.
Keep it up.
Big thank you.
December 24, 2024
Unprompted review
The customer service was excellent
The customer service was excellent, and Jade was the workers name and this is a 10/10 customer service experience! 100% would recommend.
January 4, 2025
Unprompted review
Because of the their commitment and…
Because of the their commitment and enthusiasm
November 14, 2024
Unprompted review
Reply from 123flights
Thank you for recognizing our commitment and enthusiasm!
Advertisement
Appreciation review
Quality and great customer service from sarah. Will definitely use your services again. Highly recommend.
October 1, 2024
Unprompted review
Reply from 123flights
Thank you for your recommendation! We're glad Sara provided excellent service. Looking forward to assisting you again!
She booked my flight and reminded me…
She booked my flight and reminded me everything. I've booked my flight every year from here and has never failed to satisfy me. Thank you Jade 😊
November 1, 2024
Unprompted review
Reply from 123flights
Thank you for your loyalty! We're thrilled Jade continues to provide excellent service. See you again next year!
Amazing Service first time I used them…
I just have an experience with one of team member Name call SARA She is Absolutely fantastic lady with full of experience! Amazing Service first time I used them that was a brilliant experience very impressive staff and customer service was friendly and understandable always recommend them !
December 30, 2024
Unprompted review
Reply from 123flights
Thank you for your kind words! We're thrilled Sara provided such fantastic service. We're glad your first experience with us was brilliant, and we look forward to assisting you again!
The customer service was excellent
The customer service was excellent, staff were approachable, sincere, and easy to communicate with. Their responsiveness made the process smooth and hassle free. Additionally, the pricing was fair and competitive, offering good value for money. Overall, their professionalism and accessibility stood out, creating a positive and reliable experience.
December 30, 2024
Reply from 123flights
Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service excellent and our staff approachable and sincere. Ensuring a smooth and hassle-free experience is always our priority, and we're glad our responsiveness met your expectations. We're also delighted that you found our pricing fair and competitive. Your kind words about our professionalism and accessibility mean a lot to us, and we look forward to serving you again in the future!
Advertisement
Always a wonderful experience booking…
Always a wonderful experience booking with this travel agency and they are absolutely friendly and knowledgeable they are very helpful in looking fr a best deals and locations.
Jade has done lots of fantastic packages for me and myfamily.
Iw9uld recommend her to everyone.
Thank you so much for all you good help.
May 17, 2024
Unprompted review
Reply from 123flights
Thank you for your kind feedback! We're delighted you had a great experience and appreciate your recommendation. We look forward to assisting you again!
Reliable and very knowledgeable
Reliable and very knowledgeable. Jade made my trip easier hasslefree, In future I will always book all my holiday trip by her and I will recommend to others. Jade you are a star thank you very much.
December 7, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad you had a hassle-free experience and appreciate your recommendation. We look forward to assisting with your future trips!
I have used 123 flights
I have used 123 flights. I once had a problem. When on my return to the UK I had a problem with a ticket I couldnt travel. Stranded in the airport 2 am.
Thank Diya who answered the phone and resolved my issue. Even the staff in the Airport were impresssed.
Thankyou Diya should be more professional people like a representing for the company
October 22, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad Diya was able to resolve the issue and provide excellent service. We appreciate your support!
Maria has been very helpful and…
Maria has been very helpful and supportive with our travel needs.She has given us excellent deals with various options that has helped us save money.
August 1, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad Maria could help and provide great deals for you. We look forward to assisting you again!
Advertisement
Best Customer Service
Hi, I was really satisfied with Jade’s customer service she really helped my way through my obstacle. She was very polite and helpful I always recommend her. I really wish they give you a pay rise after this review.
Brilliant work!
Zafar
October 10, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad Jade could assist you, and we appreciate your recommendation!
Jade is really helpful in finding the…
Jade is really helpful in finding the flight’s at affordable prices. Definitely recommend her.
November 18, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad Jade could help you find affordable flights and appreciate your recommendation!
Sara
Recently I booked a ticket to Pakistan with the help of Sara. She was extremely helpful throughout the process, and thoroughly explained to me everything which made it easy for me to understand. Her customer service was excellent and she made me feel very welcome.
December 24, 2024
Unprompted review
Reply from 123flights
Thank you for your feedback! We're glad Sara could assist you and provide excellent customer service. We appreciate your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.