What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... See more
I brought a pump from 123pools, which I didn’t realise when purchasing had the wrong connection. Nick was very helpful in helping me and giving me a refund after posting back to them! Although unfortu... See more
I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive... See more
Company replied
Company details
Written by the company
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Contact info
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, United Kingdom
- sales@123pools.co.uk
- 123pools.co.uk
4.9
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazing service!
The ordering and delivery process was very user friendly and we were kept updated every step of the way, highly recommend 123!
October 9, 2024
Prompt delivery
Prompt delivery. Didn’t get along with downloading an app just to check my delivery though. But happy with everything else
September 30, 2024
Fast delivery excellent customer service
The unit arrived well packaged and on time. The customer service and online help was absolutely marvellous the people I contacted were very helpful and understanding and helped me expedite the extra items I needed to complete my set up and despatched fast so as to get me up and running as soon as possible. I can not recommend them highly enough for product quality and ongoing support. Thank you so much.
September 19, 2024
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I purchased a new Hot tub for my little…
I purchased a new Hot tub for my little boy, from ordering to receiving it. It was a little over 25hrs total!! I will definitely recommend this company and use myself again in the future.
September 17, 2024
Seamless transaction
Seamless transaction. Arrived within 3 days after ordering. Very sturdy and good quality hot tub. Easily fit 4 adults or 6 children comfortability.very happy with my purchase. Would highly recommend this company to anyone looking to purchase a hot tub.
September 9, 2024
Excellent service and great prices
Excellent service and great prices. When I had an issue with a part, Nick shipped a replacement at no cost to me immediately, brilliant!
September 20, 2024
Unprompted review
Brilliant service
September 2, 2024
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Friendly service and quick delivery
The heat pump I purchased ended up being out of stock, but the company contacted me quickly to tell me and were very helpful in recommending alternatives. The delivery was very quick and easy to change dates.
August 20, 2024
Very good product at good price
Very good product at good price, got lots of technical advise when Installing with instant reply’s, good company to deal with and aftercare, definitely would use again
July 26, 2024
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Great products
Great products, simply fantastic service from Claire, couldn't have asked for more. Thank you.
July 25, 2024
I ordered wrong item, return was required
I messed up and ordered the wrong heatpump for my pool which I only realised on delivery. The customer services helped advising how I could use the heatpump with my setup but after a discussion I decided I wanted to send it back. They were quick to respond to all my emails and were helpful. I got a refund as soon as it was returned.
I would recommend 123pools and will buy from them again in the future. Thanks
August 13, 2024
Unprompted review
Really helpful and prompt delivery
Really helpful and prompt delivery. Answered all my questions and helped get me set up quickly. Thanks team.
July 23, 2024
Good and Bad !
Sales was very good , no problem , but i have had an issue with setting up the Pool Heater and i have not been able to get any back up to be able to do that .
So , the back up and support has been poor .
July 27, 2024
Reply from 123 Pools
Good afternoon, you have only tried to contact us once, we had a missed call from you at 11:44am on 5th Aug, we then WhatAapp you 11:54am on the same same day asking how we can help, you said in your WhatsApp reply to us that you were having issues setting the pool temperature. We then sent you 5 WhatsApp messages explaining how to set the temperature.
I have checked all our other systems, online chat, email, what form and calls and you have not tried to contact us again.
If you are having trouble with your heat pump, please get in contact with us.
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Efficient service
Friendly online staff who answered my query, albeit a mix up on delivery date, they quick to rectify and item received next working day …. First class service
July 26, 2024
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