**12Go refuses to help correct a…
**12Go refuses to help correct a booking error reported immediately after purchase**
I booked a Matcha Tour transfer from Ao Nang to Koh Lanta through 12Go and accidentally selected January 30, 2027, instead of February 12, 2027.
I contacted customer support immediately after booking, more than three months before travel. This is not a change in my travel plans. It was a simple date-selection error.
I understand that the ticket is nonrefundable, but I am not asking for a cancellation or refund. I am only requesting that the original booking be moved to the correct date, subject to availability.
Unfortunately, customer support has been unwilling to help resolve the issue.
I would appreciate a supervisor reviewing this case and contacting Matcha Tour to request a reasonable one-time exception.
A little flexibility for an error reported immediately after purchase would go a long way toward building customer trust.